Data Entry Customer Service

María R. López

Cell Phone 408-***-**** ***************@*****.***

OBJECTIVE: To secure a career as a Data Entry Operator for a company that will benefit from my extensive experience, while providing career advancement opportunities.

PROFILE: 15 solid years as a Professional Data Entry Operator. High quality interpersonal relationship skills with a diverse range of customers, co-workers and management.

A Self Starter and Strong Independent worker with the ability to coordinate and complete projects on time with minimal or no supervision.

QUALIFICATIONS:

•Exceptional Data Entry Skills

•Bilingual in English and Spanish

•Excellent Customer Service

•Excellent Communication Skills

•Detail Oriented and Quick Learner

•Ability to work independent

•High quality skill using 10-Key Touch

•Works well in a diverse work group

•Computer Programs (Microsoft)

•Type 55 WPM

•Professional image and personality

EXPERIENCE:

Randstad Staffing 2017

Production and Binding Assistant ARC San Jose, CA

•Assisted with he production work orders binding, shrink wrap and packing kits of books and manuals.

Data Entry, Wearhouse KD Supply San Jose, CA

•Review the order, assigning a color coded printed sheet to identify where the order was to be delivered.

Office Team Staffing 2017

Data Entry Operator Sena Technologies San Jose, CA

•Received and processed returned items inputting serial numbers and customer information. Input reason for return.

Administrative Office Assistant Cardinal Paint & Powder San Jose, CA

06/2011-10/2016

•Assisted Office Manager and Executive Director with all administrative functions.

•Assisted High Volume of calls from customers, up to 60 calls per day

•Ensured that customers received adequate level of service in regards to their questions or concerns

Office Assistant Crosscultural Community Service Center San José, CA

02/2010 - 07/2010

•Assisted Office Manager and Executive Director with all administrative functions.

Data Entry Operator Mountz Inc. San José, CA

07/2005 – 08/2008

•Responsible for inputting Purchase Orders in a detail oriented, and timely matter.

•Assisted a high volume of calls from customers, up to 40 incoming calls per day.

•Ensured that customers received adequate level of service in regards to their questions or concerns.

•Provided customers with information about the status of their purchase orders.

•Handled customer’s complaints and resolved the problem according to the guidelines established by the company. These procedures included in asking questions to determine the validity of a complaint.

•Offered possible solutions either by providing customers with an RMA (Return Material Authorization) an exchange or a discount towards new purchases.

•Worked cooperatively with both inside and outside sales by providing individual support.

Data Entry Operator FED EX (Federal Express) San José, CA 02/2003 – 03/2004

•Responsible for inputting high volume of data entry projects to help company in preparing for a major system transition.

•Determined correct tariff codes to be use for deliveries made domestically and internationally

Data Entry Operator Apple Computer Cupertino, CA 08/2001 – 10/2002

•Responsible for inputting high volume of data entry, which included transposing information of Expenses/Purchases from the Cafeteria Department into the SAP computer System.

•Maintained copies of Expenses/Purchases and filed copies in an organized matter.

Checker Safeway San José, CA 02/1995 – 01/2001

•Responsible for providing excellent Customer Service.

•Handled Cash and Credit Card Transactions with 100% accuracy.

•Organized Customer’s groceries.

•Supervised staff of three and ensured that staff provided fast and efficient customer service.

EDUCATION:

San Jose Computer Academy San José, CA 11/2002 – 01/2003 Computerized Business Presentations Certificate *Computer Skills: Word, Excel, PowerPoint, Data Entry, 10-Key Touch, Typing 55 Words Per Minute

CET (Center for Employment Training) San José, CA 02/2001 - 07/2001 Data Entry/Computer Applications Certificate

HOBBIES: ZUMBA CERTIFIED INSTRUCTOR San Jose, CA

04/2017-Present

CERTIFICATIONS (ZUMBA BASIC, GOLD, KIDS, STRONG)

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