Active Directory Technical Support

MARCO A. MONZON

*** ********* ***, *******, ** **055

Cell. 862-***-****

*********@***.***

O B J E C T I V E

To obtain a position that will allow me the opportunity to utilize my practical and academic skills to help increase the growth of your business as well as gain professional experience.

E X P E R I E N C E

09/05 - 06/17 PASSAIC BOARD OF EDUCATION, Passaic, NJ

Computer Technician; Technology Department

Job responsibilities:

Provide technical support for users via telephone, chat, and web help desk in a professional and courteous manner.

Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

Active Directory, add, modify, password resets for users. Logging issues.

Outlook client/web based support and Microsoft Office issues resolution.

MS Windows XP, 7, 8, 10 Troubleshooting, Configuration, upgrades, deployments.

Configuration of mobile/wireless devices according to IT department procedures.

Analyze service request data for trends and recommend process improvements for ticketing system.

Installation/troubleshoot of all computer equipment, desktop, laptop, chrome books, network printers, scanners, projectors, smart boards, blackberry devices, etc.

Use documentation, peers, and any other resources to resolve issue on initial contact

Build rapport and elicit problem details from administrators and colleagues

Prioritize and correct problems as appropriate

Actively monitor and report compliance with the school building privacy agreements

Work with colleagues as a team to meet the needs of the school

06/04 -09/05 NORTH HUDSON HEALTH CENTER, Passaic, NJ

Computer Technician

Installing hardware and software systems

Maintaining and repairing computer equipment

Troubleshooting a variety of computer issues

Configuring computer networks

Offering technical support to staff

E D U C A T I O N

9/1997 – 5/1999 Earned a Certificate in Computer Technology

DOVER Business College, Paramus, New Jersey

9/1993 -5/1995 Earned a degree in Computer Technology

TECSUP Technologic Institute, Lima, Peru

C O M P U T E R S

PC BREAK / FIX /SUPPORT

WINDOWS 7/8.1/10

GHOSTING / IMAGING

REMOTE SUPPORT

WINDOWS 10 MIGRATION

WIRELESS DEVICES

ACTIVE DIRECTORY / USERS

PRINTERS / SMARTBOARDS

MOBILE DEVICES / TABLETS

MS_OFFICE SUITE 2013 /2016

C E R T I F I C A T I O N S

CNA Network Administrator, Novell

A+ PC Technician, CompTIA

S T R E N G T H S

Fluent in Spanish

Team player

Detail oriented

Able to multitask

Very good user interaction

Fast Learner

Hard working

Highly motivated

O T H E R S

References upon request.

Contact this candidate