Customer Service Representative
Resume:
Beatriz Sheets
Dickinson, TX *7539
*************@*****.***
Skills
I have five years of clerical experience providing a wide range of administrative support, developing strong and interpersonal skills while dealing with diverse customers and internal staff members. I have utilized my computer skills in preparation of correspondence and documents, as well as the ability to collate and organize large amounts of data efficiently. I have good knowledge of relevant computer applications and strong organizational and planning skills used in scheduling activities and completing multiple tasks on time. I am a self-motivated worker and willing to take on additional duties as needed.
Experience
October 2011- April 2017
South Wayside Auto Storage, Houston, TX - Customer Service Representative
● Inform customers of required procedures and documents to be completed, signed and authorized in order to release or sign vehicle over to the city for auction or disposal; explain implications on impoundment policies such as daily impoundment fees. Restraints on renewing or obtaining vehicle tags and registration due to outstanding impoundment fees.
● Review official forms such as police reports, towing receipts and inventory control forms for pertinent data related to vehicle impoundment, completeness and consistency; scrutinize customer documentation such as vehicle registration, driver's license and insurance coverage for validity and authenticity.
● Upon receipt of sufficient documentation, return valuables removed from impounded vehicle to customer.
● Respond to citizens complaints of theft or damage; photograph damage; review police report to determine if items were removed for evidence and explain forms and procedures for filing claims.
Education
AUGUST 2011- NOVEMBER 2011
Lee College, Baytown, TX - GED
2
General Equivalency Diploma
January 2016- November 2016
Virginia College, Online
Received credits in Medical Terminology, Anatomy Physiology 1 & 2, Medical Coding: Current Procedural Terminology
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