Customer Service Information Technology

CHERENE FRANKLIN-HOWZE

*** ***** ****** ******, *** Jersey 07103

973-***-**** – Home / 973-***-**** - Mobile

********************@*****.***

SUMMARY OF SKILLS

•Multifaceted capabilities: Cashier, Usher, Ticket Taker, Banquet, Utility, & Warehouse experienced.

•Certified Security Guard

•Caregiver

EXPERIENCE

USHER / TICKET TAKER

02/2015-Present Symphony Hall Newark, NJ

Interact with guest check their tickets and show them to their seats

03/2015-Present Prudential Center Newark, NJ

Interact with guest check their tickets and show them to their seats

CASHIER

03/2014-11/2015 Red Bull Arena Harrison, NJ

Interact with guests as they place their food and beverage orders. Accept money and dispense change. Maintain high standard of friendly customer service. Perform clean up duties in the concession stand.

08/2014-11/2015 ` Sonic Newark, NJ

Cashier/Counter/Frozen Drinks/Fountain Drinks/Switchboard Operator

Interact with patrons while accepting their food and beverage orders. Accept money and dispense change.

SECURITY GUARD

03/2017-Present Madison Security Group Bronx, NY

Work at a senior citizens building Watched the cameras and check visitors ID’s and called the residents to make sure that they can come upstairs to visit them.

06/2016-03/2017 Elite Investigations LTD Jersey City, NJ

Stood sentinel at the Aeropstale entrance. Checked bags for alarm sensors on clothing and help with goback in the store.

07/2014 -08/2014 AJ Squared Inc Union, NJ

Stood sentinel at the facility entrance. Checked identifications to ensure admittance eligibility. Directed patrons to various facility locations.

SCANNER

12/2013-01/2014 Amazon.com Avenel, NJ

Ensuring outbound shipments are accurate and free of damage, using various methods such as scanning and sorting in an efficient manner meeting customer service standards.

Moving and staging product and materials using a hand pallet jack or other equipment.

SUBSTITUTE CAREGIVER

11/2008-08/2009 Friendly Fuld Neighborhood Center Newark, NJ

Cared for 3 infant and toddlers ages 5 months to 6yrs old Prepared daily activities for the children and assisted with early learning activities

EDUCATION

06/2010-01/2011 Star Career Academy Newark, NJ

Insurance and Health Information Technology Program

Office Procedures and Computer Operations, Medical Coding, Medical Form and Insurance Electronic Health Records (EHR), Hospital Coding and Billing, CPR & OCHA Certified

Contact this candidate