Microsoft Office Data Entry

Scott Fukushima

Phone: 310-***-****

SUMMARY OF QUALIFICATIONS

Bilingual in English and Japanese

Effective time management, teamwork and communication skills when accomplishing goals.

Quick learner, dependable, organized, detail-oriented, prioritizing and capable of multi-tasking

Experience

Allied Digital October 2016 - May 2017

Help Desk Support Agent

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware over the phone. Email, Chat, Remote Connection Assign tickets for each case

Nippon Express June 2015 - May 2016

Import Agent / Traffic control Personnel / Dispatcher

Inbound Cargo delivery schedule coordination, dispatch, flight outbound load planning, invoice creation, scheduling, data entry

TOKIOS Computer Network Service November 2013 to June 2015

Microsoft based hardware / software technician

Microsoft based hardware / software technician

Install, configure / set up / troubleshoot Computer hardware, Microsoft windows based operation system

POS system, DELL Sonicwall Firewall system, VPN client, customer support via telephone, remote software,provided customer support on site, over the phone, by email, remote connection software

Additional Information

English and Japanese Bilingual. Verbal and written skills

Computer knowledge of Micorsoft operation system. Hardware trouble shooting.

Microsoft Office software (Excel and word, proficient level)

EDUCATION

Professional Career Institute Computer School. Artesia, California August 2002

A+, MCSE, CCNA

1983-1985 Santa Monica Community College

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