Customer Service Representative

Dalya Khatun Last Updated on **th December ***

https://www.linkedin.com/in/dalya-khatun-12866112a/

********@*****.*** 404-***-****

EDUCATION

GEORGIA STATE UNIVERSITY

BS IN COMPUTER SCIENCE

Grad. 13th Dec 2017 Atlanta, GA

Conc. in Software Engineering

Cum. GPA: 3.29 / 4.0

CHAMBLEE HIGH SCHOOL

HIGH SCHOOL DIPLOMA

Grad. May 2013 Chamblee, Georgia

Cum. GPA: 3.51 / 4.0

LINKS

LinkedIn:// DalyaKhatun

Dean’s List:// DalyaKhatun

COURSEWORK

UNDERGRADUATE

Software Engineering

Windows System Programming

Mobile App Development

Web Programming

Database System

Data Mining

Data Structure

Design and Analysis of Algorithm

System-Level Programming

Computer Org and Programming

Computer Architecture

Programming Language Concepts

Math Model of Computer Science

Calculus I and II

SKILLS

PROFESSIONAL

Over 5000 lines:

Java • JavaFX • FXML • HTML

CSS

Over 1000 lines:

JavaScript• PHP

Familiar:

C • Swift • SAP UI5 • SQL • SQLite

•Assembly Language •Android and iOS

App development

Expert:

• Afaria

• Mobile Device Management

EXPERIENCE

SAP PRODUCT SUPPORT ENGINEER INTERN

Dec 2016 – Dec 2017 Alpharetta, GA

• Providing direct technical assistance for customers via Customer Service System, Expert Chat, taking ownership of technical issues, and working with Development team, creating internal/external content for knowledge base, delivering remote consulting services to customers. Involvement in product testing and validation.

FARMER MARKET CUSTOMER SERVICE REPRESENTATIVE

May 2014 – Dec 2016 Doraville, GA

• Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

WAFFLE HOUSE SERVER

Nov 2011 – May 2014 Lenox, GA

• Greeting all guests, prepare tables, serving food, fulfilling customers’ need, cleaning dishes and customer area.

MACY’S CASHIER

Nov 2013 – Jan 2014 Doraville, GA

• Making transactions, maintain clean and orderly checkout area. PROJECTS

E-COMMERCE PLATFORM USING JAVA, JAVASWING, SQLITE Github Link:// DMD Shopping System

HUMAN RESOURCE MANAGEMENT SYSTEM USING HTML, CSS, SQL

Github Link:// SuperUsers Database

TEXT MINING USING PYTHON AND RESOURCES FROM DATA.GOV Github Link:// Analyzing Consumer Complaints

VOLUNTEER EXPERIENCE

I volunteered my services as a member in Beta Club, National Science Honor Society, National Art Honor Society and Environmental Science Club. 2011 – May 2013 Chamblee, GA

LANGUAGES

• English- Fluent

• Bangla- Fluent

• Hindi- Intermediate

• Spanish- Intermediate

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