Call Center/ CSR/ Administrative/ Licensed Insurance Agent(2-40)

“Committed to Excellence in Service”

To procure employment as Customer Service Representative in a business oriented atmosphere to further develop, expand, and refine my customer interaction by providing phenomenal and informative services

CORE STRENGTHS

Excellent Organizational Skills

Administrative/Office Support

Customer Service and Client Relations

Analytical and Critical Thinking Skills

Policies, Procedures Implementation

Liaison / Communication Support

Time and Multiple Tasks Management

High Technical Aptitude, Tech Support

Communication and Interpersonal Skills

Computer Skills: MS Office Applications Word, Excel, PowerPoint, Outlook, SalesForce, Five9

PROFESSIONAL EXPERIENCE

FLORIDA BLUE CROSS BLUE SHIELD, Jacksonville, FL

Licensed Health Insurance Agent September 2017 to Present

Field inbound calls with the objective of selling health insurance products

Provide health care coverage to requesting customers

Deliver accurate information to prospects/beneficiaries while maintaining quality compliance standards

Study, understand, and utilize a complex working knowledge of product and insurance information.

INTERCRUISES SHORESIDE & PORT SERVICE, Jacksonville, FL

Guest Service Agent August 2016 to Present

Provided high quality customer service

Checked in all guests

Register guests with U.S. customs

Escorted guest to specialized facility

VOYA FINANCIAL, Jacksonville, FL

Customer Service Agent January 2017 to August 2017

Provided information to retirees about their pensions

Assisted retirees with stop/reissues of pension payments

Built rapport with newly retired customers

Met daily and monthly adherence goals

ANSWERONE INCORPORATED, Brooklyn, NY

Telephone Operator November 2015 to February 2016

Answered inbound calls from customers and patients

Scheduled appointments for doctors

Called patients on behalf of the doctors

Data entry and record keeping

POP A LOCK, Staten Island, NY

Dispatcher April 2015 to July 2015

Answered inbound calls form insurance companies and customers

Scheduled callbacks for technicians & locksmiths

Dispatched calls to technicians and locksmiths

Write reports on the services provided

WIS INTERNATIONAL, Staten Island, NY

Inventory Associate July 2014 to March 2015

Maintained and review all inventory, including follow-up on all shortages and maintain minimal inventory for cost reductions

Resolved inventory discrepancies, problem orders and intercompany transfer issues

Developed inventory control procedures and best practices

SPECIAL TOUCH HOME CARE, Brooklyn, NY

Certified Home Health Aide August 2011 to January 2013

Assisted residents with day to day living and activities

Maintained living quarters for the residents

Assisted with meal preparation

TRANSITION OPPURTUNITIES PROGRAM Staten Island, NY

Office Assistant January 2007 to September 2008

Assisted teachers with lessons and classroom duties

Organized classroom activities

Take inbound calls & messages for supervisor

Performed administrative office duties

EDUCATION

PORT RICHMOND HIGH SCHOOL, Staten Island, NY

Regent Diploma June 2009

Health Insurance License 240 (Florida and South Carolina) October 2017

Security Guard Training Certification

March 2010

TWIC Card

September 2016

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