Service Customer
Resume:
CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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PERSONAL DETAILS
Surname : Mdladla Names : Sindisiwe Charlotte
ID No. : 860********** Cell. No : 084-***-****
Home Tel No. : 031-***-**** Criminal Offense : None Date of Birth : 15 March 1986 Email address :******************@*****.*** Gender : Female Marital Status : Single
Health Status : Good Nationality : South African
Languages : English, IsiZulu and Isixhosa
Postal /Residential Addr. : 113 Theo’s Place
Proes Street
Pretoria
EDUCATIONAL QUALIFICATION
SECONDARY EDUCATION
Last School Attended : Umbilo Secondary School
Highest grade Passed : Metric
Year obtained : 2004
Subjects Passed : Afrikaans, English, Biology, Geography Business Economics, Comp-typing & typing skills
TERTIARY EDUCATION
Name of Institution : ICESA CITY CAMPUS
Qualification/Course : Diploma in Journalism
Subjects Passed : Broadcast in Journalism 1,2,
Practice of Journalism 1,2,
Political Science 1,2
Court Reporting 1,2
Communication Science 1,2
English
Computer studies
Media Studies
Language Studies
Experiential Learning
NB : Orals Still Outstanding
PART-TIME COMPUTER COURSE
Coastal KZN Collage : Microsoft word
: Microsoft excel
: Microsoft access
FACILITATOR COURSE WITH MTHIMKHULU TRAINING
CURRENT STUDIES
Name of institution : Oval international College
Qualification/course : Diploma in Public Relations Duration : 3 years
Current year : 2nd year (incomplete)
CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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WORKING EXPERIENCE
A.
Name of the Employer : Icesa City Campus (Durban)
Duration : 2 years
Position : Marketing Consultant
Duties : - Offer information and support to young people on a wide range of issues and topics relating to employment, such as: basic computer skills, entrepreurship skills, life skills, career guidance, job preparation, referrals to other centres, community services, etc
- Provides service through counselling workshops, resource centre.
- Extending & providing outreach services to communities.
- Career advisor at ICESA Collage
- Workshop organizer, marketing campaigns
- Offer support service to student help desk
- Handling inbound and outbound telephonic customer queries. B.
Name of the Employer : COASTAL KZN COLLAGE (Durban) Duration : Seasonally
Position : Invigilator
Reason for leaving : Temporary
C.
Name of the Employer : Coastal KZN F.E.T College (Durban) Position : Lecturer
Duration: : February 2010-January 2011
Duties : teaching Communication N4 to N6, English First Additional language L2 and L3, Life Orientation L2 and New Venture L2
Reason for leaving : Contact ended
D.
Name of the Employer : Toti Sports and Events (Durban) Duration : 5 Months (01 February- 30 June 2011)
Position : Event Co-ordinator
Reason for leaving : Company ran out resources
Duties : Booking venues
-Venue Set ups
- Organizing meals
- Organizing corporate events
- Doing interview with prominent people who will be attending events E.
Name of Employer : Energy at Work (Recruitment agency - JHB) Position : Receptionist
Duration : 01 February – 01 May 2012
Duties : Answering incoming calls
: Admin work
: Attending to interviewees
: Sending emails
: Organizing beverages
Reason for leaving : temporary position.
CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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F.
Name of Employer : Dial4life (JHB)
Position : Data capturer
Duration : May – 30 June 2012
Duties : Typing and capturing information.
Reason for leaving : was appointed for another position within the company G.
Name of Employer : C4life Networks (JHB)
Position : Application Controller
Duration : 01 July-October
Duties : Made sure that all the details needed are intact
: calling clients if there were any details missing
: Send reports and stats to the managers (daily, weekly and monthly reporting)
: Attended to queries related to applications.
Reason for leaving : Retrenched.
H.
Name of Employer : Damelin College (Pretoria)
Position : Sales/Marketing Consultant - Schools Marketer Duration : 19 November 2013 to 31 August 2014
Duties : - Offer information and support to young people on a wide range of issues and topics relating to employment, such as: basic computer skills, entrepreneurship skills, life skills, career guidance, job preparation, referrals to other centres, community services, etc.
- Provides service through counselling workshops, resource centre.
- Extending & providing outreach services to communities.
- Career advisor at Damelin Collage, visiting schools to
- Workshop organizer, marketing campaigns
- Offer support service to student help desk
- Handling inbound and outbound telephonic customer queries
- Registration of Students, check if they meet the requirements. Reason for leaving : Transfered.
I.
Name of Employer : Damelin College (Centurion)
Position : Sales Consultant -
Duration : September 2014 - April 2015
Duties : - Offer information and support to young people on a wide range of issues and topics relating to employment, such as: basic computer skills, entrepreneurship skills, life skills, career guidance, job preparation, referrals to other centres, community services, etc.
- Provides service through counselling workshops, resource centre.
- Extending & providing outreach services to communities.
- Career advisor at Damelin Collage, visiting schools to
- Workshop organizer, marketing campaigns
- Offer support service to student help desk
- Handling inbound and outbound telephonic customer queries
- Registration of Students, check if they meet the requirements. Reason for leaving : Transferred
J.
Name of Employer : Damelin College (Pretoria)
Position : Sales/Marketing Consultant - Schools Marketer Duration : May 2015 to date
CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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Duties : - Offer information and support to young people on a wide range of issues and topics relating to employment, such as: basic computer skills, entrepreneurship skills, life skills, career guidance, job preparation, referrals to other centres, community services, etc.
- Provides service through counselling workshops, resource centre.
- Extending & providing outreach services to communities.
- Career advisor at Damelin Collage, visiting schools to
- Workshop organizer, marketing campaigns
- Offer support service to student help desk
- Handling inbound and outbound telephonic customer queries
- Registration of Students, check if they meet the requirements. CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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SKILLS
Communication Skills
I have good communication skills.
Customer Service
I have learnt and used extremely good customer services, following a motto that “the customer is always right”. Note Taking
I am able to take notes effectively whilst attending to a query. Computer skills
I am proficient in the following packages: Ms Office (Word, PowerPoint, and Excel), Internet & email. Presentation / Facilitating Skills
I am able to prepare and conduct presentations.
Diagnostic / Problem Solving Skills
I am able to analyze, by breaking the problem down (depending on the complexity of the problem) into simplest sub problems for simpler analyses. Alternative solutions are clearly stated and a best solution is documented and chosen, the reasons for not selecting the other alternative are properly documented. EMPLOYMENT REFERENCES
A.
Name :Mrs Z Zungu
Position :Marketing Manager
Company :ICESA Collage
Cell Phone No :084-***-****
B.
Name :Miss ZC Lukhozi
Position :Senior Lecture/Chief Exam Officer
Company :Coastal KZN FET College-Umbumbulu Campus
Telephone :031-***-****
Cell Phone No :083-***-****
C.
Name :Mr K Margrose
Position :Call Centre Team Leader
Company :Velociti
Cell Phone No :072-***-****
D.
Name :Mr T Kgomo
Position :Call Centre Supervisor
Company :Dial4life
Telephone No. :011-***-****
E.
Name :Nkhensani Rikhotso
Position :Client Service Manage
Company :C4life Networks
Telephone No :011-***-****
CURRICULUM VITAE OF SINDISIWE CHARLOTTE MDLADLA
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F.
Name :Kenneth Mabena
Position :Sales Manager
Company :Damelin College
Cellphone No :084-***-****
Contact this candidate