Sales Information Technology

KANTHI SARELLA

******.*******@*****.*** ***** Margaretta Ave

Ph.No: 513-***-**** Blue Ash, OH - 45242

SUMMARY OF SKILLS

Ten years cumulative experience spanning troubleshooting, sales and network administration. Seven years of technical and pre-sales engineering knowledge of Cisco’s Data Center products and competing vendor products. Skill set includes ability to define customer business problem in a technical context and define solution options and articulate benefits of the Cisco Data Center product portfolio. One year of troubleshooting experience with Wireless networks for a broad range of customer base varying from home networks and small businesses to huge corporate networks, dealing with account teams and high tier customers. Skill set includes ability to identify problems and deliver solutions with a high level of customer satisfaction, ability to handle critical customer issues/problems, ability to determine root cause and resolution for previously unknown problems. One year of network administration experience monitoring and maintaining a centralized information technology resource dedicated to serving over forty offices, agencies, and departments. Strong verbal and written communication skills to interface at various levels.

AREAS OF EXPERTISE

Unified Computing System – UCS B-Series, C-Series, E-Series, M-Series, UCS Manager, UCS Central, Converged Infrastructure Solutions (FlexPod, ExpressPod, VSPEX)

Virtualization – Nexus 1100 CSP and associated Virtual Network Services – Nexus 1000v, Netscaler 1000v, vWAAS, NAM

Application Services – Legacy ACE Product line, WAAS, Netscaler, F5 BIG-IP LTMs

LAN Switches – Cisco Cat 3850, 3750-X, 3750, 2960

Nexus product line – 7K, 5K, 2K

SECONDARY AREAS OF KNOWLEDGE

Fabric – ACI, VXLAN, vPC, FabricPath

Virtualization – VSG, CSR 1000v, Microsoft Hyper-V, VMware

Storage solutions – MDS, FC, FCoE, C3100 Storage server

Network Management – DCNM, UCS Director

Nexus product line – 9K, 3K

Applications/Solutions – SAP sizing with UCS

PROFESSIONAL EXPERIENCE

01/16 – Present Franklin County Data Center, Columbus, OH

Network Admin: Providing Network Administrator services that include monitoring, management and maintenance of the local area network hardware and software, servers, peripherals, network nodes, terminals, and wiring for forty offices, agencies, and departments in Franklin County.

Troubleshooting, analyzing and maintaining the network for the FCDC agencies

Configuring and replacing older switches with the 3750x and 3850 switches

Conducting root cause analyses of network wide outages through information procured from syslog, F5 alerts, UCSM logs and VMware vSphere logs.

Created F5 iRules to enable granular monitoring of approximately 100 websites so traffic is load balanced based on website availability instead of just server availability

Providing monitoring and maintenance support with the F5 BIG-IP load balancers

Collaborating with the Web, Server and App teams to configure F5 BIG-IP Virtual Server pools and set up granular monitors based on application requirements

Creating customized policies within the BIG-IP LTM utilizing iRules

Conducting and documenting multiple F5 BIG-IP LTM failover tests between the Data Center and Disaster Recovery sites to establish downtimes and anomalous server failover patterns.

Migrated the standby LTM from the DC to the DR site without any downtime to end users.

Gained working knowledge of EMC VPLEX solution, XIO and Nimble solutions through consistent interaction with the storage Infrastructure team

Provided network design and assistance for the deployment of Tenable’s SCCV

11/08 – 10/15 Cisco, Cincinnati, OH

Pre-Sales Virtual Systems Engineer, Technology Solutions Network - Data Center: Provided pre-sales consultative selling and End-to-End Data Center Design Solutions to Cisco field sales teams and partners globally.

Provided virtual support to local and global account teams on short to medium term opportunities via collaborative tools and technology.

Services offered include providing Bill of Materials (BoM), design assistance, researching and providing competitive product information, providing Request for Proposals (RFP) and Request for Information (RFI) technical assistance along with other technical services.

Developed working knowledge of competing solutions – specifically that of HP, IBM, Dell servers when positioned against Cisco UCS, Riverbed Steelhead positioned again Cisco WAAS, Citrix Netscaler and F5 positioned again Cisco ACE Load Balancer.

Acted as subject matter expert on UCS, virtualization solutions, application delivery solutions like WAAS/ACE/Netscaler 1000v for the VSE team in the Americas region

Conducted WebEx training sessions for new VSEs as part of the Onboarding program

Conducted WebEx training sessions for the Data Center global team, maintained knowledgebase for internal use, actively participated in the internal SAP Ambassador Program, engaged in cross-functional relationships especially with the Business Units.

Designed solutions and created configurations utilizing tools like Cisco Commerce Workspace, NetformX DesignXpert, Cisco Power Calculator, MTBF lookup and UCS TOI ROI Advisor toolset.

Collaborated closely with the Application Delivery Business Unit and presented feedback to help develop the Cisco WAAS Sizing tool.

Conducted customer-facing Demos on WAAS Sizing tool and UCSM using Cisco dCloud.

03/08 – 10/08 Cisco, Bangalore, India

Pre-Sales Network Engineer II, Technology Solutions Network - Data Center: Provided pre-sales consultative selling and End-to-End Data Center Design Solutions to Cisco field sales teams and partners globally.

Provided pre-sales support to account teams specifically for the Application Network Services like the WAAS technology and ACE load balancing technology.

Handled requests that typically included product research, RFP assistance, Competitive information, configuration assistance, design assistance and consultative services.

Maintained subject matter expertise in Wireless Technologies and Data Center technologies

Collaborated with the server business unit at the launch of UCS product portfolio to create FAQ documentation for Systems Engineers.

Developed working knowledge of competing solutions – specifically that of HP, IBM, Dell servers when positioned against Cisco UCS

Designed solutions and created configurations utilizing NetformX DesignXpert and Cisco Commerce Workspace and WAAS Sizing tool.

01/07 – 02/08 Cisco, RTP, NC

Customer Support Engineer, TAC East - Wireless: Provided post-sales Customer Support to Cisco wireless users.

Managed a queue of customer created tickets that included active troubleshooting with SLA guidelines, regular follow-ups with customer, clear documentation to maintain ticket history and regular interaction with account teams of customers.

Products included wireless devices like WLCs, WiSMs, WLSMs, WCS, LWAPs and autonomous APs that converge to provide LWAPP and IOS based solutions.

Effectively utilized debugging tools and moderate to complex lab setups to recreate and resolve problems

Submitted complete and accurate DDTS reports along with providing technical support for Wireless technologies to high tier customers, partners and account teams

Worked on complex cases escalated from level-one support engineers.

08/05 – 11/05 Frontier, Citizens Communications, Rochester, NY

Desk Technician, Special Services Bureau: Provided technical support to small business and home internet users.

Analyzed, troubleshot and supported these customers with internet connectivity issues.

Educated customers on products and services that correspond with their individual needs

Technologies and equipment involved DSL, ADSL, SDSL, POTS and T1 networks, Cisco 6400 Node Route Processors, Node Switch Processors, Cisco 7200s, Cisco 6130 and 6160 DSLAMs.

12/04 – 08/05 Department of Telecommunication Engineering Technology, Rochester, NY

Research Assistant, Laboratory of Advanced Communications Technology: Worked on an ongoing research project for the National Technical Institute for the Deaf at RIT called the ‘Sign2’ Project.

Co-created the algorithm to convert sign language ASL to text using Matlab

Implemented image-processing techniques to extract and process images

Authored and presented publications involving this project at conferences

EDUCATION

12/07 Rochester Institute of Technology, Rochester, NY

Master of Science, Telecommunication Engineering Technology

06/03 M.V.S.R.Engineering College, Osmania University, India

Bachelor of Engineering, Electronics and Communications

PUBLICATIONS

06/05 An Image Processing Technique for the translation of ASL Finger-Spelling to Digital Audio and Text

Chance M. Glenn, Divya Mandloi, Kanthi Sarella and Muhammed Lonon

2005 NTID International Symposium Instructional Technology and Education of the Deaf, Rochester, NY.

01/06 Implementation of Image Processing Approach to Translation of ASL Finger-spelling to Digital Text

Divya Mandloi, Kanthi Sarella and Chance M. Glenn, Sr.

03/06 Formulation of an Image Processing Technique for Improving Sign2 Performance

Kanthi Sarella and Chance M. Glenn

2006 International Telecommunications Education and Research Association (ITERA) Fourth Annual Conference on Telecommunication & Information Technology, Las Vegas, Nevada.

CERTIFICATIONS

07/07 – 07/10 CCNA Routing &Switching

02/16 642-998 Designing Cisco Data Center Unified Computing (DCUCD)

03/17 CCNA Data Center

Currently preparing for AWS Certified Solutions Architect Associate certification

AWARDS

03/15 Top 20% award winner for Q2 FY15 in Cisco Global Virtual Engineering

03/14 Top 20% award winner for Q2 FY14 in Cisco Global Virtual Engineering

05/06 Outstanding Student Scholar Award, awarded by the College of Applied Science and Technology and the CAST Scholarship Committee, R.I.T., New York.

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