Engineer System Administrator

HL HURELL LYONS

IT ENGINEER 404-***-****

IT ENGINEER / DATA CENTER OPS / SERVER MANAGEMENT

Talented System Administrator with over 15 years in the IT industry, specializing in the last few years with UNIX/ Linux operating systems as well as OS X 10.X

VMWare 5.5

Proficient in Data Center Operations which includes racking/installing/configuring a broad array of server and networking hardware.

Strong understanding of how hardware, software and networking interact EXPERTISE

Technical Infrastructure: (LAN/WAN/VPN, DNS,

DHCP, FTP, SMB, AFP, VNC, GPO, AD, VMWARE)

MCSA Certified

System / Server / BlackBerry / MS Exchange

administration

VMWare 5.5

Scripting HP Chassis hardware STXO, STXC, DSVIEW4

Back up (tape drive, near store) and recovery

experience

Remedy, ServiceNow, and HP Asset Center

End user training and support

SOP Documentation

HURELL LYONS

IT ENGINEER 404-***-****

EXPERIENCE

Qualcomm, Inc.

IT Engineer 03/2007 - Present

Repair, hardware/software remediation of all server, storage and network equipment: Dell, Lenovo, Mac, IBM, HP desktop/server, Cisco, NetApp, Oracle, McAfee, Riverbed, Palo Alto. Point of contact for all new server equipment and decommission.

Data Center manager for over 1500 compute nodes (Blade infrastructure), over 20 petabytes of storage and over 25 Cisco devices. Assist with troubleshooting Data center cooling units and administration (APC CRAC units, RPDU’s for load balancing; 24/7 point of contact for issues).

Support/Triage Load Sharing Facility (LSF) technology; (queue assignments, batch job troubleshooting, user allocations).

Desktop support of Windows, Mac OS X & Linux environments, Linux troubleshooting for global organization

(remote technology, file share permissions, quota’s, home directory assistance, closing on average 200 user generated service tickets per month).

Assist with turning up new offices, new acquisitions and office shutdowns. Work with AV contractors extensively for implementation, administration and troubleshooting. Printer triage, repair and administration, Mobile phone support (all OS’s) for over 800 employees.

Well versed in Chassis/Blade infrastructure (HP, Dell, Lenovo, and Cisco).SOP Documentation Firethorn Mobile

System Administrator 11/2005 – 02/2007

Cisco Network / BlackBerry Enterprise Server / Exchange / User / Hardware Administrator:

Troubleshooting of:

All related connectivity issues, update maintenance, new server and partner maintenance, route creation

All mail issues, exchange server hardware/software maintenance, mailbox maintenance – new/terminated employees

User password / token/VPN related issues

Hardware procurement; new set up / deactivation

Desktop Support (Windows, Mac and Linux troubleshooting as well as file path, user permissions to file paths, printer connectivity issues, DNS and DHCP related issues) HL

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