SAS Developer, Business Analyst

GANGA BISHT

Base SAS *, ITIL Foundation V* Certified

Bingley, BD16 2NJ M: 078******** *****.*****@*****.***

Technical Agile Business Analyst

11+year of cross-functional experience in Business Analysis, Process Re-engineering, Data Analysis and development (SQL/SAS) across diverse sectors in Finance, Telecom & ITES.

Skilled in understanding users requirements, producing functional and non-functional specifications, Business Process Modelling, leading and facilitating meetings, workshops, and managing stakeholders.

Strong coordination and communication skills to develop working relationships with stakeholders, suppliers, business leads and technical teams in a fast-paced environment with conflicting priorities.

Recognised for combining extensive technical ability, innovative thinking, and personal leadership skills to deliver medium to large projects in both public sectors/private sector organisations like UKAR, Colt Telecom.

Work Experience

Career Break (Since Jun’15): Took an extended maternity break to care for the family. Enhanced analysis skills by attending training like statistics for data science & business analysis, advance my SQL and SQL tuning. Preparing for Advance SAS and CBAP certifications.

Business MI Developer (SAS) Sep’14 to May’15

UK Asset Resolution Ltd (UKAR), Finance

Recruited to develop and implement databases, datasets, operations/finance reports, data listing, summary tables and other strategies using BASE/SAS, SAS/MACROS, and SAS/SQL. It involved developing new and adapting the existing data structures and reports for ongoing data migration and optimisation projects.

Produced quality customized reports by using SAS procedures like PROC TABULATE, PROC REPORT, and PROC SUMMARY and also provided descriptive statistics using PROC MEANS, PROC FREQ, and PROC UNIVARIATE.

Developed SAS macros programs for code optimization, data cleaning, error handling, data mining and reporting.

Successfully optimised 2 major financial reports by using PROC SQL, SAS built-in functions and format, creating reusable programs and using SAS macros.

Performed peer reviews and validation of SAS programs developed by fellow SAS programmers. Followed good programming practices and documented programs clearly & adequately.

Provided training, specialist guidance, and support to the report users (operations & finance)/ team members on the reports, KPI’s and project management.

Consultant, Project Office Jan’13 to Aug’13

COLT Technology Services, Telecom

Engaged to analyse and derive changes to the finance’s project management processes. This involved formulation of a project framework to ensure all current and future projects followed a consistent methodology.

Successfully installed and rolled out an enterprise solution comprising of a centralised database, monitoring and reporting tool, standardized documentation and process realignment. The project was delivered within the agile environment that comprised proposing business case, project planning, and stakeholders management.

Worked in close partnership with key stakeholders such as Head of Finance, Head of IT, and Programme Managers and Project managers to ensure accurate requirement elicitation, approvals, and prioritization.

Ensured the appropriate prioritization (using MoSCoW approach) was strategically applied to meet business goals.

Conduit communication between users, developers, designers, testers, SMEs, project manager and other stakeholders during provisions through operative decisions and solution development.

Resolved major technical issues to ensure timely project delivery by following analytical approach and liaise with technical teams based in different geographical locations.

Recognized for high standard analysis and creative thinking.

Sr. Lead Analyst– Business Analysis/Development Jan’11 to Dec’12

COLT Technology Services, Telecom

Responsible to lead major business changes and software implementation programs across the organization which includes infrastructure delivery, service & data migration, database upgrades, business solution design, development and integration with bespoke IT systems.

Recognised for Outstanding Team Work for successfully leading high profile projects

Bagged the Customer Value award for continuous customer focus

Process Re-engineering-Notification Team: Developed a Business Object based solution to automate the notification process and achieved 70% lead time efficiency, while ensuring the continuation and enhancements of services and customer satisfaction. Delivered secondary site within estimated cost and timescales by putting robust project plan.

Order Management: Successfully delivered the pipeline management tool within the agile environment, by proposing business case, project planning, and stakeholder management, to proactively manage the overall service delivery lead time and improve the customer experience.

Lead Analyst – Reporting/Development/Business Analysis Jan’06 to Dec’10

COLT Technology Services, Telecom

Lead and managed a team of 8 members, supporting the business by providing regular complex data analysis to derive the business improvement projects.

Service Delivery Lead Time improvement- Followed ITIL CSI processes to lead the program that involved presenting quarterly benchmarking analysis to senior management along with recurring issues, process gaps, sources of inefficiencies and propose corrective measures.

Corroborated the critical path & defined OLA’s for the service delivery work streams. Established a regular lead time review process with the service delivery country heads to proactively manage the overall lead times.

Worked closely with Finance and Service delivery to develop a Productivity management tool by establishing the unit costs for various services. It was widely used for budgeting, forecasting and service reviews

Worked with Finance and Service Delivery team to identify and resolve the cause of inefficiencies like credit notes, churn etc.

Career Note

Statistical Analyst – Reporting and Analytics Colt Technology Services, Telecom (Sep’05-Dec’06)

Workforce Analyst Hero ITES, ITES (Dec’04-Sep’05)

MIS IT Executive Cybersys Infotech Limited, ITES (Mar’03–Dec’04)

Academic Qualifications

Certification: SAS Certified Base Programmer for SAS 9, ITIL Foundation V3,

Training: Business Analysis foundation V3, PMP

PG Diploma: Computer Application

Graduation: Bachelor Science, CCS University, India

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