Backend, e-mail, non voice

Diwakar Jha

Mail ID: ********.****@*****.***

Mob- 999-***-****/991*******

CAREER OBJECTIVE

To work to the best of my abilities for the company with sincerity and commitment which I am sure will ensure my career growth along with company’s performance.

SUMMARY

Ability to communicate effectively

Strong motivation to learn and grow

Quick learner and eager to learn new things

WORK EXPERIENCE

Employer: - VFS Global Services Pvt. Ltd.

It is the world largest outsourcing and technology services specialist for diplomatic missions and govt. worldwide. The company manages visa and passport issuance-related administrative and non-judgmental tasks for its client governments.

Designation: - Submission officer in UK visa Division

Duration: - 16th April,2013 to 16th August,2013(Contractual)

RESPONSIBILITIES

Visa Form Processing & Submission- For assisting our clients in filling Visa Application Forms, guiding them for the documents requirements and then submitting the same and updating the details in our Online Management System.

Biometric Enrolments- Conducting Biometric Enrolment for the applicants and updating the same in the system.

Back Office Operations- Scanning and uploading all received documents in Online Management System, Validating the forms and documents for their accuracy in detail and then preparing a file separately for each of the client and segregating them under different categories.

Employer: - Cognizant Technology and Solutions

Cognizant Technology Solutions Corporation is an American multinational information technology, consulting and business process outsourcing company.

Designation:- Sr. Process Associate from June’15 to Oct’17

Process: - Electronic Data Management (E-mail process)- Hartford Property & Casualty Insurance of USA

Hartford is one of the Cognizant projects that deal with the Insurance for Commercial, Consumer and Wealth Management markets across US.

Middle Market EDM Process deals with indexing of New Business submissions for Middle Market segment of Hartford commercial insurance. This includes review of various Acord forms (Standard NAIC templates) and keying in the data available on the forms and their corresponding schedules aiding in building the account for the submission and further helping the Underwriter to take a decision basis the information captured by the indexing team.

RESPONSIBILITIES

Managing E-Mail from underwriters to build account for submissions.

Building the account for submission by keying in the data available on the forms and their corresponding schedules.

Validate the Acord system tools and send it to the downstream team for further process.

Comply with the process SLAs.

Preparing daily and weekly reports and sharing with the respective team.

Conducting team meetings and preparing reports for the presentation.

Provides work and tools related updates on daily basis to the team manager.

People management.

ACHIEVEMENTS

Received number of monthly awards such as Spotlight and Quarterly awards as Unicorn.

Highest no. of productivity for the entire years.

Maintain the highest accuracy above 97%

EDUCATIONAL QUALIFICATION

BBA from Sikkim Manipal University(2013).

Intermediate(12th) 2008 CBSE Board, New Delhi

High School(10th) 2006 CBSE Board, Faridabad

OTHER QUALIFICATION:-

Knowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant with Internet.

PERSONAL PROFILE

Father’s Name : Rati kant jha

Address : F/23, mohan baba nagar, badarpur. New Delhi

Date of Birth : 2nd March 1990

Marital Status : Married

Languages Known : English, Hindi, Punjabi & Maithli

Hobbies : Singing, Travelling, Gymming.

Nationality : Indian.

I hereby declare that the above particulars are true to the best of my knowledge and belief.

I assure an honest and sincere service.

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