Manager Real Estate

MICHAEL HESS

** ******* **** ***** ** ***** * * * - 2 5 8 - 5 0 3 2 **************@*****.***

Director of Real Estate

Successful history of managing properties.

SUMMARY:

** ***** ** ****** *****rcial and Residential Property Management experience.

11 years working for Real Estate Investment firms starting as a Property Manager and then moving on to Regional Manager and Director and then Chief Operating Officer.

Managing Commercial and Residential Portfolios by being a road warrior and continuously traveling from property to property in 3 states.

Cornell graduate and a NY Attorney.

RESIDENTIAL EXPERIENCE:

1.5M SF residential real estate portfolio,

3 NYC Multi Family High Rise Luxury Residential buildings: 1,350 luxury apts.

4,000 luxury condo and rental apartments totaling 10 communities

120 low income housing units.

COMMERCIAL EXPERIENCE:

Over 3M SF Commercial space:

Manhattan High Rise Mixed Use Luxury buildings, midsize buildings

High Rise Luxury Office Buildings: NY FL

NY and Fla: Industrial warehouses, retail centers, business centers, shopping centers, supermarkets and hotel.

LIST OF MANAGEMENT POSITIONS HELD:

Assistant Sales and Leasing Manager, Sales and Leasing Manager

Assistant Property Manager, Property Manager, Facilities Manager

Asset Manager, Regional Director, Director of Real Estate, COO

SUMMARY OF WORK HISTORY:

(August 2016 - Present) DIRECTOR OF REAL ESTATE: Cactus Holdings, LLC. /Western Beef Supermarkets: Responsible for creating a Property Management Division from the ground up for a portfolio of 2 million SF. Portfolio consists of 11 residential buildings and 30 commercial properties. Oversight of the accounting, maintenance and operations of all real estate for Cactus Holding.

(January 2014 - August 2016) PORTFOLIO PROPERTY MANAGER: Cushman and Wakefield: Managed Cushman and Wakefield’s Manhattan residential portfolio of 3 luxury high rise buildings and 9 mid-size buildings totaling 1,375 luxury apartments. Helmsley Tower: (1314 – 1328 York Ave – 71 Street/500 E. 71 street) 575 luxury apartments, is a 600,000 SF, 400 ft high, 36 story, luxury high rise building, with 250,000 sf commercial office space and additional retail, hotel, and labs along with 16 elevators. Coleman Tower: (1332 1 Avenue - 72 Street) 350 luxury apartments, is a 400,000 SF, 22 story, luxury high rise building, with 20,000 sf commercial office space and a 22, 0000 sf garage. Payson House (435 E 70 Off of York Avenue) 450 luxury apartments is a 350,000 SF, 35 story, luxury high rise building with 50,000 SF offices and 100,000 SF garage.

(January 2004 – January 2014) REGIONAL PROPERTY MANAGER/COO HUDSON HOLDINGS, LLC, New York, NY & Florida – Privately held $600 M real estate residential development and Management Company, 200 employees. Managed marketing, sales and rentals, lease up and property management of a portfolio of 10 communities totaling 4,000 luxury condominiums and luxury rental apartments and 400 subsidized units.

Innovative thinker with a broad based experience in managing properties. Expertise Includes:

- Capital Budgeting and P&L

- Managed/Facility Manager for:

- Union and Labor Relations

- Marketing & Leasing Expertise

Industrial Parks, Office Buildings

- Rent Roll Improvement

- Client & Tenant Servicing

Warehouses, Shopping Centers

- HVAC/R Systems

- Contract & Lease Negotiations

- Yardi, Microsoft Office

- Facilities & Maintenance

- Legal/Arbitration Issues; NY JD

- Hiring, Training Staff

MANAGEMENT HIGHLIGHTS

Strategic Marketing and Leasing Leader – Achieved highest occupancy rate versus all competing properties. Created a marketing program and created broker networks that kept properties leased up.

Managing Staff and Operations: Managed staffs of over 100 people and created a best practices in portfolios which had few standard operating procedures resulting in accountability.

PROFESSIONAL EXPERIENCE

Cactus Holdings, LLC, New York, NY – Director of Real Estate June 2016 - Present

Created a new property management division and responsible for all financial, and management aspects of the portfolio. Managed a portfolio of over 2 million square feet consisting of 11 residential buildings and 30 commercial properties.

Liaison oversight of a staff of 55 employees; and working closely with, administration, engineering, operations, leasing, marketing, maintenance and finance/accounting departments.

Duties & Responsibilities:

•Leasing: Created relationships with brokers and negotiated the leases for the owners – responsible for leasing up properties

•Create, review and approve all financial budgets, income statements, RFP’s, purchase orders, invoices, rent adjustments, and payroll.

•Identify capital needs, organize the RFP, and bid solicitation, and oversee the capital projects.

•Managed the transition project from Yardi Genesis to Yardi Voyager 7s.

•Review work orders and watch for repetitive building issues.

•Provides excellent tenant and owner service by responding promptly to their needs and keeping them actively updated on their issues

•Negotiate major vendor contracts, review multiple bids for all capital improvements and significant maintenance projects.

Cushman and Wakefield, New York, NY - Portfolio Property Manager January 2014 – June 2016

Managing a Residential Luxury Manhattan portfolio of 1,375 apartments encompassing 3 Manhattan East Side high-rise luxury buildings and 9 midsize buildings.

The 3 high rise buildings are:

Helmsley Tower: (1314 – 1328 York Ave – 71 Street/500 E. 71 street) 575 luxury apartments: Helmsley is a 600,000 SF, 400 ft high, 36 story, luxury high rise mixed use building, 575 apartments and 350,000 SF commercial space.

Payson House (435 E 70 Off of York Avenue) 450 luxury apartments: Payson is a 350,000 SF, 35 story, luxury high rise building, 450 apartments with 50,000 SF offices and 100,000 SF garage and apartments

Coleman Tower: (1332 1 Avenue - 72 Street) 350 apartments: Coleman Tower is a 400,000 SF, 22 story, luxury high rise building, 350 apartments, with 20,000 sf commercial office space and a 22, 0000 sf garage and apartments

Duties & Responsibilities:

Accountable for all business, financial, and management aspects of the portfolio including preparing, implementing and adhering to the approved strategic plan, a budget for the property, developing and maintaining strong working relationships with tenants or occupants, and supervising the day-today activities of the engineering, maintenance and other building staff as well as contract services.

Responsible for directly supervising a staff of over 100 employees; supers, doormen, concierges, porters, handymen and working closely with, administration, engineering, operations, leasing, marketing, maintenance and finance/accounting departments.

Primary responsibility for the leasing of the properties and creating a wide network of brokers to work with.

Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the client and ensures that all reports are reviewed and approved by the responsible Portfolio Manager.

Conducts formal site inspections at least monthly in compliance with established standard operating policies and procedures.

Ensures adherence to the approved budget with primary responsibility for creating the budget, variance reporting; forecast cash flow of property.

Establishes and maintains open, positive relationships at all times with tenants and occupants ensuring that all services and needs are met and in compliance with leases and agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention programs.

HUDSON HOLDINGS, LLC, NY & Florida –Property Manager/ Regional Portfolio Manager/COO 10 years 2004 - 2014

Privately held $600 M real estate development and Management Company, 200 employees, involved in the acquisition and property management of commercial and residential properties. Managed a residential portfolio of 10 luxury residential communities totaling 4,000 luxury condo and rental apartments and 400 subsidized units. Commercial portfolio: warehouses, industrial park, business centers, retail centers, and a 143,000 SF, 14 story high rise office building with garage and retail space.

Regional Portfolio Manager, Asset Manager, COO Delray Beach, FL 2008 - 2014

Managed operations, acquisition, and development initiatives for portfolio of 10 communities totaling 4,000 luxury residential units with 400 subsidized units, and 500,000 square feet of commercial space consisting of: warehouses, industrial parks, business centers, retail centers, and a 14 story high rise office building -143,000 SF with garage and retail space. Oversaw leasing, management, accounting, construction; tenant & capital improvements, in addition to property work-outs, feasibility analyses, and legal and regulatory housing program compliance. Lead the implementation of business plans, including renovation, repositioning, new construction, and brand & management transitions for portfolio of luxury and affordable housing assets.

Identified and executed value-add strategies within properties - surpassed industry leasing benchmark by 167% with renting of 200 units in 6 months due to creation of new compensation model for leasing team.

Created consultative sales approach and became top agent in 90 days; trained leasing staff for targeting young adult demographic, resulting in 25% increase in rentals.

Monitored and evaluated operating performance and risks of properties; consistently achieved targets and positive EBITA.

Consistently drove extensive revenue enhancement efforts - restructured 80% of sales force and changed lead conversion techniques; redesigned rent payment process, increasing on-time collections 70%.

Created new marketing program, outsourcing ad placement agents internationally to become the number one rental marketer on Craigslist in Florida. Efforts resulted in an occupancy rate 15% higher than those of competitors.

Through collaboration with on-site managers, coordinated the review, design, bidding and construction of all occupancy and capital improvement projects; through extensive vendor negotiations, reduced annual operating expenses by $400K+.

Practiced as N.Y. attorney to liaise with corporate counsel for conflict & arbitration resolution, subsidized housing compliance, as well as contract preparation and review.

APM/Property Manager /Regional Property Manager– Gardens of Bridgehampton, Jacksonville, FL 2004 - 2008

Guided the successful opening of a 352 unit property, and attained full occupancy within one year. Recruited, trained, and supervised maintenance, clerical staff, and leasing agents. Created and managed the annual budget.

Oversaw all operations, and effectively managed daily on-site activities; drove revenue growth through a series of expense reductions and project optimization – yielded $200K in vendor cost savings in three months.

Prepared weekly, monthly, and annual management reports; worked closely with board of directors on project analyses and feasibility issues.

Supervised facilities management, encompassing hands-on daily review of maintenance department workload, including recording all inspections and violations; identified and corrected operational and maintenance-related weaknesses.

Managed daily operations of employees, including housekeeping/maintenance staff, concierge, and valet & contract labor.

Handled all tenant relations including applications, showings, leasing, agreement enforcements, concerns, and inquiries.

Lead monthly inspection meetings with staff, reviewing safety procedures in order to prevent complaints and injuries. Efforts resulted in 365 accident-free days for both 2004 and 2005.

AV WORKSHOP, INC., New York, NY 2000 - 2003

National audio-visual equipment rental, leasing and staffing firm hired by venues and corporations for major high-revenue national events.

President

Strategically developed and lead business initiatives and long-range enterprise plans. Directed the management team in areas of sales, accounting, commerce, logistics, technology, personnel, and SOPs.

Managed and improved strategic alliances with major corporations, venues and event producers – Propelled annual sales growth of 40% to $28M.

Lead acquisition of key accounts such as Federal Reserve Board of New York, U.S. White House, and Deutsche Bank resulting in $300K in gross annual revenue.

Conceived, developed, and executed a reorganization plan resulting in greater operational efficiency with 50% less personnel and savings of over $200K.

Restructured business model to achieve greater strategic efficiencies – resulted in 40% budget savings.

Improved dispatch process for technicians, yielding 20% increase in on-time deliveries.

EDUCATION & LICENSES

Cornell University, School of Industrial & Labor Relations, Ithaca, NY; B.S

Hofstra University School of Law: J.D.

Licensed New York Real Estate Broker

Notary Public

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