Engineer Customer Service

John K. Taggart III

Wilmington, Delaware *****

*******@*******.*** 302-***-****

linkedin.com/in/john-taggart-a1a4999/

Systems Administrator & Engineering Consultant

15+ years’ experience performing custom Unix application engineering functions

Dedicated logical systems professional with strong knowledge of TCP/IP networking fundamentals and ability to troubleshoot routing problems. Expert at maintaining and implementing information systems. Skilled with Technology Change Management (assessment, coordination, task assignment, and scheduling), change implementation, and activation for monitoring tools. Committed to the integrity and availability of all applications.

Highlights of Expertise

Regression Analysis

Professional Relationship Building

Software Implementation & Updating

Hardware/Network Configuration

Data Analysis

Enterprise System Management

Compose/Edit Bash Scripts

Team Mentoring & Leadership

Digital/Face-to-Face Communication

Project Management

Career Experience

Wells Fargo, Philadelphia, PA, SYSTEMS ANALYSIS (Consultant Insight Global) 2017 to Present

Converting 16,000 data transmissions from NDM Connect Direct to Axway Secure Transport.

Creating and maintaining certificates and encryption keys for connections with internal and external clients.

Affiliated Distributors, Wayne, PA, SYSTEMS ADMINISTRATOR 2016 to 2017

Directed EDI Gentran platform on Solaris 10 while reducing data corruption errors and executing a quarterly maintenance plan.

Edited bash scripts to cope with errors during execution and to cope with erroneous input.

Maintained OBI and proprietary website on OEL 5.8 via OVM and OEM on Rackspace servers.

Liaised with stakeholders, clients, and vendors to solve Information Technology issues.

DTI, Dover, DE, SYSTEMS ENGINEER (Consultant PSCI) 2015 to 2015

Designed server systems, engineering Windows 2012 and OEL 7 servers with ESXi VMware.

Serviced middleware applications and various operating systems.

SevOne, Newark, DE, SYSTEMS ENIGNEER (Consultant Yoh) 2015 to 2015

Supported Quality Assurance team on NMS product releases.

Employed Chef to design VM labs with vCenter vSphere and Jenkins to analyze patch levels and mimic the proprietary environment.

Reinforced phase 1 & 2 Linux clusters for regression analysis.

Sustained Gentoo Linux for daily CLI analysis, tuning, and mild bash scripting.

Comcast, Philadelphia, PA, SYSTEMS ENGINEER (Consultant Experis) 2014 to 2014

Installed Oracle and CentoOS Linux servers for Oracle and Cassandra databases and applied cobbler and puppet to organize and calibrate services to client’s stipulations.

Engineered a Dovecot email environment on Red Hat OpenStack for fourteen million new customers.

Sustained 30 department data base servers as the Systems Administrator.

JP Morgan Chase, Newark, DE, SYSTEMS ENGINEER 2011 to 2014

Monitored operating systems, applications, jobs, performance, and file structure of 17K+ Unix and Windows servers.

Decreased cost by 60% after unifying three SharePoint sites into one site.

Comcast, Radnor, PA, SYSTEMS ADMINISTRATOR (Consultant Apex Systems) 2010 to 2010

Managed quality assurance and analyzed releases of the application team Java builds.

Synchronized server deployment cross functionality with Quality Assurance, Applications, and Engineering teams to smoke test recent product releases.

JPMC, Wilmington, DE, SYSTEMS ENGINEER (Consultant SGA) 2008 to 2010

Supported 3400+ ITM nodes including Windows 2000-2008 servers and Unix systems.

Maintained AIX, Sun, Solaris, and RHEL Linux servers.

Host My Site.com, Newark, DE, SYSTEMS ADMINISTRATOR 2008 to 2008

Sustained Network servers including Windows 2000-1008, RHEL Sun, Solaris, CentOS, and Ubuntu.

Orchestrated server deployments while maintaining server patches and network structure.

First Data Corporation, Newark, DE, SENIOR OPERATION PROCESS ANALYST 2006 to 2008

Monitored Windows, UNIX, and Tandem platforms with Enterprise Management and Uni-center.

Specialized in Prepaid gift cards and payroll cards plus URLs and customer service tools.

Bank of America, Newark, DE, SYSTEM ADMINISTRATOR (Consultant MISI) 2004 to 2006

Developed application technologies such as Bea Tuxedo, SunOne-iPlanet, and IBM Web Sphere.

Directed all phases of system responses including root cause analysis, diagnosis, repair, and solution.

Additional Experience:

Hospital billing & Collection Services, New Castle, DE, SYSTEM PROGRAMMER

Co-designed a data center for company relocation.

Promoted from Sunday operator to head of operations after two years. Managed 15+ team members.

Promoted from operations manager to systems programmer.

Technical Proficiencies

Platforms:

LINUX, UNIX, Sun Solaris 10, AIX, SunOS, Windows Server 2000-2016, HP-UX, RHEL, OEL, CentOS, Debian, Mint, Ubuntu, Gentoo, Windows XP - 10.

Tools:

Netview & JSC, Sun Disk Suite & LVM, Veritas Volume Manager, Bash, Korn, Shell, Ruby, PHP, Java script, LDAP, Jira, Remedy.

Hardware:

9000 RP8420/N-class/L-class/K-class/A-class, HP-UX11i/11/10.2, IBM ITM & TWS, Nokia, Dell, Supermicro 6013, 6014, 6015, and 811T, Nokia Firewalls and VPN servers, Dell 1850, 1950, 2950, and MD3000, Sun Microsystems E10000, E4500, Sunfire V880, ultra Sparc Stations, EMC Clarion, EMC Symmetrix, Filenet Optical Storage, ADIC Jukebox.

Education & Credentials

Delaware Technical & Community College, Wilmington, Delaware

COMPUTER INFORMATION SYSTEMS & SOFTWARE TECHNOLOGY

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