Executive Assistant Microsoft Office Supply Chain Travel Arrangement

Joseph Lam

**** ******* ***** *** *, San Jose, CA 95129 Mobile: 408-***-**** E-mail: *******.******.***@*****.***

Executive Administrative Assistant

Administrative Support Planning & Coordination Operations

Versatile professional with broad skills, technical knowledge, and ability to learn quickly. Demonstrated success supporting administration and logistics for fast-paced manufacturing and distribution business. Highly organized and efficient team player who ensures processes run smoothly. Excellent communication skills, with ability to interface with clients, stakeholders, and senior management. Experience includes mentoring and teaching students in university environment on computer skills.

Strategic Planning

Research & Analytics

Supply Chain Logistics

Negotiations & Contracts

Stakeholder Management

Team Management

Vendor Management

Records Management

Technical Expertise

CRM Systems

ERP Systems

Data Mining

Professional Experience

AW DISTRIBUTING, INC., Redwood City, CA

Executive Administrative Support, 2010 – 2017

Provided timely administrative support to leading manufacturer and distributor. Assisted CEO with projects related to Ultra Duster and Blackwood for Men grooming products. Communicated with vendors, government agencies (foreign and domestic), factories, customers, trucking companies, EDI service providers, and suppliers in English and Chinese via email, phone, or in-person. Coordinated supply chain, including manufacturing requirements, channel development, and quote negotiations.

Managed shipments of containers from China and Japan, ensuring they cleared customs and were delivered to warehouse in timely fashion.

Received purchase orders from customers, processed orders, shipped products, issued invoices, and recorded accounts receivables quickly and accurately.

Leveraged Opentaps open-source ERP system to manage supply chain logistics.

Ensured efficiency and effectiveness of supply chain by monitoring and maintaining fill-rate and on-time-delivery records.

Identified and approached potential customers to develop new business opportunities.

Studied sales reports and manufacturing dates to identity and manage supply chain risks.

Cultivated pipeline of interested potential customers utilizing CRM technology.

Identified trends and opportunities by researching industry news and related events, as well as publications from competitors and internal team members.

Drafted proposals, sales agreements, and other important documents for customers.

Created compelling product presentations to present to potential customers.

Facilitated discussions about business needs with senior executives.

DE ANZA COLLEGE (Department of Computer Science and Business), Cupertino, CA

Teaching Assistant, 2002 – Present

Instructed students on Windows NT Workstation, Windows NT Server, Windows 2000 Professional, Windows 2000 Server, Windows XP Professional, Computer End-users Security Basics, Foreclosure Technology Tools, Microsoft Office, and Adobe Photoshop classes.

Tutored and mentored students to improve understanding of course materials.

Contributed to development of new Computer Security Basics and Real Estate Practice classes.

Configured and maintained computer networks and Windows desktop environments for student use.

Utilized Norton Ghost imaging software to replicate Windows servers.

Performed maintenance and troubleshooting for WebCT, Catalyst, and Canvas web portals.

Tracked and maintained student records.

Helped instructor assess and grade working folders from Computer Applications & Office Systems students.

Evaluated current certificates, degrees, and courses for Computer Applications & Office Systems Department, and recommended improvements, as member of advisory committee.

SAN FRANCISCO STATE UNIVERSITY (Department of Instructional Technologies), San Francisco, CA

Teaching Assistant, 2013

Supported student learning objectives by acting as facilitator and teacher liaison.

Participated in remote web conference working sessions with professors and other teaching assistants.

Utilized Blackboard (LMS), Pathbrite (PLP), and Google Docs to collaborate with professors and students.

Analyzed student papers to monitor student course progress.

Education & Certifications

San Francisco State University

Candidate for Master of Education concentration in Instructional Technology

San Jose State University

Bachelor of Science in Business Administration concentration in Management Information Systems

De Anza College

Associate Degree with Honors – System Support Services

Associate Degree with Honors – Network Administration

Certificate of Completion – Windows NT Technical Support

Certificate of Achievement – Windows 2000 Technical Support, Network Basics, UNIX Operating System, and Network Administration

Certifications

A+ certified

Network+ certified

MCSA

Skills

Technical Skills

Microsoft Windows, Microsoft Office, Adobe Acrobat Professional, Adobe Photoshop, Adobe Flash, Adobe Dreamweaver, Opentaps ERP System, MRP System, Sabre, Apollo, Amadeus, WebCT, Catalyst, Moodle, Canvas, HTML, CSS, SQL, IATA Fare Construction, Google Apps

Languages

English and Chinese (Mandarin and Cantonese)

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