Manager Engineer

*******@*****.*** 404-***-**** LINKEDIN.COM/IN/TANMEHEDI

TM

OBJECTIVE

A motivated Computer

Engineer with solid experience

in IT support, & network

security - specializing with small

& mid-sized firms. Experience

in managing teams of field

technicians, managing client

stakeholder relationships, &

successful project delivery. I am

interested in pursuing

opportunities in the IT

management field in mid- or

large-sized corporations where

I can grow within the company.

SKILLS

Testing & Troubleshooting IT

Asset management IT

Consulting Project

Management Network

Security Hardware

Upgrades OS Updates Team

Leadership Data Backup &

Recovery Business

Development Stakeholder

Management.

*Proficient in English, Bengali,

and Hindi. Knowledgeable in

Spanish.

TAN MEHEDI

INFORMATION TECHNOLOGY MANAGER

EXPERIENCE

IT MANAGER • CPUC IT • MAR 2013-CURRENT

• Responsible for day-to-day management of IT team, server/network infrastructure, IT budget, project planning & implementation.

• Configured & troubleshoot site-to-site VPN connections with partner companies.

• Responsible for implementing network security by maintaining and configuring firewalls, and daily maintenance of intrusion prevention systems (IPS).

• Supported end users to ensure proper functionality of their systems for day-to-day usage of their critical systems.

• Utilized Windows Deployment Services for different clients to upgrade & standardize operating systems.

• Created & updated group policies and network

documentation, & developed instructions for end users in addition to internal IT staff.

SENIOR CONSULTANT • LEAH SOFTWARE • APR 2014-DEC

2016

• Responsible for overseeing every project & build development, and guided teams to finish projects ahead of schedule, which resulted in a saving of around 20% of in- house development costs.

• Liaised with operations, business, & technical teams to communicate problem impacts in order to develop better understanding of business requirements.

• Provided consulting & high-level technical support to clients.

• Reported directly to the CEO regarding ongoing progress of projects.

• Implemented a customer education approach, which resulted in an increase in retention of clients.

• Collaborated with the Database team and reduced the search query time, resulting in a 60% improvement on this metric. *******@*****.*** 404-***-**** LINKEDIN.COM/IN/TANMEHEDI 2

EDUCATION

BACHELOR OF COMPUTER

SCIENCE • 2006 • GEORGIA

STATE UNIVERSITY

Coursework includes:

Numerical Analysis; Data

Structures; System-level

programming; Computer

Architecture; Parallel and

distributed computing; Wireless

network & mobile computing,

etc.

COMPUTER ENGINEERING •

2000-2002 • MICHIGAN

STATE UNIVERSITY

Coursework includes:

Engineering design; Circuit and

system; Discrete structures in

computer science; Communication

and network security, etc.

REFERENCES

AVAILABLE UPON REQUEST

IT MANAGER • COMPUTER PARTS & UPGRADES LLC • MAY

2008-MAR 2013

• Implemented new strategies & processes for client repairs, which resulted in a reduction of service costs by more than 25%.

• Reduced costs by more than 20% through, instituted AMD and Intel Channel status.

• Reviewed and improved processes and workflows, which increased the Company’s profitability by over $100K.

• Managed a team of 10 bench technicians, and provided engineering support to the team where necessary.

• Configured & maintained server hardware, Switches, HUB, wireless and LAN.

• Responsible for testing new software and hardware for clients, which included Government departments.

LEAD ENGINEER • SOUTHERN TECHNOLOGY • JUN 2006-

APR 2008

• Performed Quality Audits and provided accurate

documentation of work completed by field technicians.

• Critically reviewed and streamlined processes which resulted in a reduction of costs for the Company.

• Provided development opportunities for the team, which resulted in an improvement of both individual and team performance metrics.

• Developed supporting documents for Satellite

communications (SATCOM) systems.

• Managed a team of up to 30 field technicians.

IT MANAGER • TRAVELODGE HOTELS LIMITED • FEB 2003- APR 2006

• Managed IT-related operations, including server maintenance, LAN setup, ERP software maintenance, & maintenance of the reservation systems.

• Collaborated on the design, planning and integration of enterprise-wide communications network, which resulted in a successful implementation.

• Responsible for installing, maintaining, & supporting complex VoIP, SIP, CTI/IVR, & Contact Centre applications.

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