Customer Service Administrative Assistant
Resume:
Kelly Arena
Spherion Staffing
Work Experience:
Tampa RV Dover, FL August 2017 – Current
Receptionist
Answering phones
Customer Service
Filing
Typing memos
Administrative duties
Reason for leaving: Would like to work closer to home – recently moved
Courtesy Hyundai Tampa, FL May 2017 – July 2017
Assistant Service Advisor
Processed sublets for warranty and service departments (process payments)
Closed out RO’s from the service advisor
Processed all payments from the previous day
Answered phones
Set up appointments
Processed rental agreements
Processed returned rentals
Reason for leaving: Laid off
All County Tampa Bay Tampa, FL April 2017 – May 2017
Receptionist
Updated properties being rented
Sent packets to vendors
Answered phones
Assisted tenants with property issues
Reason for leaving: Temporary contract position
One Main Financial Tampa, FL March 2017 – March 2017
Collection calls
Solicitation calls
Printed and scanned loaned documents to loan servicing department
Updated customer information in system
Processed payments via phone
Pulled paperwork on paid outs
Checked VIN lookup to ensure lien holder released
Checked dealer track for titles – sent via paper or electronically
Filing
Reason for leaving: Temporary contract position
Reason for leaving: Temporary contract position
Options Unlimited, Inc. Bloomfield, CT July 2015 – December 2016
Administrative Assistant / HR Assistant
Performed background checks
Prepared new employee checklist
Prepared terminated checklist
Contacted references
Sent out letters of interest / decline
Fax / scan / information to other companies
Answered phones / took messages / transferred calls
Ordered supplies
Taught OSHA classes
Filing
Completed reports
Kept track of training grids for employees
Registered employees for Med certification classes
Prepared pink slips for employees
OSHA training for new employees
HR Orientation / Benefits for new employees
Set up appointments
Prepared COBRA packets
Reason for leaving: Relocated to Florida
Webster Bank Wallingford, CT April 2015 – May 2015
Member Contact Center
Answered phone calls
Handled customer issues
Resolved customer complaints
Opened new accounts
Placed holds on customer accounts or froze cards do to fraud activity
Reason for leaving: Temporary contract position
Scan Optics Manchester, CT March 2014 – July 2014
Data Entry
Entered customer tax information into computer data base
Processed 7800 – 8000 words per day.
Reason for leaving: Temporary position during tax season
American Eagle Federal Credit Union East Hartford, CT May 2000 – September 2013
Member Account Representative
Handled customer transactions
Resolved issues
Cross-sold promoted products and services promoted
Opened and closed accounts
Researched errors
Updated member information
Balanced branch and cash drawer
Reason for leaving: Went back to school full time for different career path
Accomplishments:
Supervised 9 other employees
Mentored and trained new employees sent to me.
Placed employees in branches they were chosen for.
Completed evaluations
Ordered cash and made sure vault in balance end of day
Completed end of day closing procedures for branch
Monthly audits for each cash drawer for each teller, making sure up to date on promotions offered
Continued to mentor but stepped down as a supervisor when my husband passed away.
Continued my employment as a teller but would fill in at times for the front desk or open new accounts as needed.
Education:
Stafford High School Stafford Springs, CT Diploma
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