Sales Customer Service

Roger A. Wyatt

** ******** **.

+1-704-***-**** (c)

Belmont, NC 28012

************@****.***

https://www.linkedin.com/in/rogerawyattvo

Overview

Inside Sales, Technical Support, Customer Service, and Voiceover professional seeks opportunities to advance my career.

Employment Experience

COVERALL Charlotte, NC 28273

Inside Sales Associate

August 2015 – October 2017

Outbound B2B sales calls on businesses in the Charlotte NC area, and other NC/SC locations as designated by the sales manager.

Set appointments for the outside sales force in assigned territories.

Communicated with both potential and established customers via phone, email, fax, and written correspondence.

Entered relevant information into Info CRM system.

Also fielded inquiries from prospective customers submitted via the company website.

Participated in regular sales drives, sales meetings, and company training sessions.

OPTUM (formerly Connextions, Inc.) Concord, NC 28027

FedEx Account

Inside Sales Associate

March 2013 – March 2015

Serviced inbound and outbound FedEx business customers in a call center setting.

Acted upon leads submitted in the field by FedEx agents.

Called upon existing FedEx business customers to sell additional client services and/or retain business.

Made cold calls to potential FedEx business customers to gain competitor business.

Where volume potential indicated, also escalated business sales leads to outside sales force.

Regularly recognized for exceptional sales performance.

Citation as one of the top revenue producers February 2015.

Logged data in Salesforce, and DOS systems used by the client.

OPTUM (formerly Connextions, Inc.) Concord, NC 28027

Olympus Account

Technical Support Representative

October 2007 – March 2013

Technical support, sales, and pre-sales, primarily inbound, in a call center setting.

Supported retail customers of Olympus digital cameras, digital voice recorders, and their requisite accessories and software.

Troubleshot USB connectivity issues, software installations, and educated client's customers on the use of their product.

Submitted repair orders as indicated.

Regularly scored at or near 100% on internal Q/A surveys.

Entered support and sales information into E.Piphany CRM system.

MOSAIC SALES SOLUTIONS

Merchandising & Assisted Sales Associate

2002-2007

Performed setup and maintenance of displays of computer peripherals (Epson printers).

Established and maintained cooperative relationships with store management and sales force.

Conducted product trainings for store personnel on the above.

Assisted store personnel in selling the aforementioned products.

SEARS

Retail Sales Associate

1992-2000

Commissioned sales of installed home improvements, power tools, hardware and equipment, as well as consumer electronics.

Frequently recognized for sales excellence.

Technical Skills:

Comfortable with computer operations in Windows and Macintosh, including troubleshooting.

Skilled with CRM software (Salesforce, E.Piphany, Citrix).

Experience with maintenance and troubleshooting of consumer electronics.

Record, edit, and produce voiceover audio with Adobe Audition.

Non-Technical Skills:

Excellent verbal and written communications skills.

Highly empathetic toward customers and internal personnel.

Achievements:

Nearly 20 years of customer service excellence.

Over 10 years of retail sales success.

Business-to-business sales, top revenue producer (February 2015).

Voiceover artist: audiobooks, radio spots, and commercials.

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