Certified Salesforce Administrator

Kishan Patel

Email Id: *****.**********@*****.*** Cell: 714-***-****

Summary

• Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.

• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

• Experience using Profiles, Roles, Page Layouts, Org-Wide defaults, Sharing rules, Permission Sets, Custom settings, Work Flows, Approval Workflow, Reports and Dashboards.

• Created lookup and master-detail relationships on the objects and various advanced fields like Pick list, Custom Formula, Field Dependencies.

• Experience in Developing Webpages using HTML / HTML5, CSS / CSS3.

• Involved in complete Software Development Life-Cycle (SDLC) - Requirement Analysis, Development, System and Integration Testing.

• Well trained in Agile Development Methodology.

• Knowledge on creating Visualforce Dashboards, sharing rules.

• Quick learner, exceptional problem-solving and troubleshooting capabilities.

• Excellent Team player with good Communication and Interpersonal skills. Technical Skills

HTML5, CSS3, JavaScript, jQuery, AJAX, JSON, Visual Force, Data Loader, SQL, MySQL. Certification

• Salesforce Certified Administrator (ADM 201)

License No. 18009325

Professional Experience

Salesforce Admin/ Developer March 2017 – Present

PPE Inc.

Fullerton, CA

Responsibilities:

• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.

• Extensively used HTML and CSS to create Visual force pages.

• Hands on experience on Sales force Lightning for Customizing Reports and Dashboards for business use.

• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.

• Provided support ongoing salesforce maintenance and administration services including periodic data cleansing, custom objects, workflow.

• Involved in setting up the Role Hierarchy and assigning the Users as per the role.

• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

• Created different profiles and setup the permissions based on the roles in the organization. Salesforce Admin/ Developer July 2016 – Feb 2017

Inkovation Inc.

Santa Fe Springs, CA

Responsibilities:

• Involved in various stages of Software Development Life Cycle(SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.

• Worked on various salesforce Standard objects, Custom Objects, Pages, Reports and Dashboards.

• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.

• Worked on various salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of an application.

• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.

Salesforce Administrator Intern Dec 2015 – April 2016 Inkovation Inc.

Santa Fe Springs, California

Responsibilities:

• Create new users, User licensing & giving access to users which involves in various tasks like Roles, Profiles, field level securities, Groups, Queues, sharing settings.

• Created profiles and implemented Object level, field-level and record-level security.

• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and Data Consistency.

• Created different Workflow rules and Approvals for various campaign processes.

• Simplified and reduced technical responsibility by identifying and deleting unused fields, workflows.

UI Developer/ Salesforce Admin July2013 – Nov 2014 IIH Global, Ahmedabad, India

Responsibilities:

• Worked with the team of architects to gather requirements and enhance the application functionality and add new features.

• Utilized JavaScript and jQuery to improve overall design and to update a portion of a GUI page thus reducing bandwidth usage and load time in web pages to get user input and requests.

• Debugged errors found in multiple browsers and versions that involved JavaScript, HTML, CSS files.

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.

• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.

• Manage Project deadlines, schedule task and provide weekly Report to the Project Manager.

Education

• California State University Fullerton January 2015 – May 2016 M.S. in Computer Engineering

• Gujarat Technological University Ahmedabad June 2009 – June 2013 B.E. in Computer Science and Engineering

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