Customer Service

OBJECTIVE: Seeking a position in which I can capitalize on my excellent interpersonal skills and communication skills, and ability to deal effectively with people to build customer relations, trust and provide exceptional customer service.

HIGHLIGHTS OF QUALIFICATIONS:

Experienced in strong relationship development while working in manufacturing and petrochemicals, oil and gas industry

Strong customer service skills developed by building relationships with suppliers, operators and supervisors

Ability to be detail-oriented, and remain focused on task within a busy environment

Natural inclination for taking initiative, while accepting direction as required

Excellent instruction following and organizational skills

Good oral and written communication skills

Familiar with Word, Excel and database software

Excellent ability to perform clerical duties such as filing, typing, faxing, answering phone etc

Ability to handle multiple tasks to completion and work in a team environment

RELATED SKILLS-SPECIFIC TRAINING:

Customer Service Excellence, VPI Inc., Scarborough, ON 2017

Topics Included:

1. Personality styles and effective communication

2. Influence and persuasion in a sales and service environment

3. Gaining repeat business through great customer service

4. Ethics and “doing the right thing” for the customer

5. Customer Service versus Customer Experience

6. Dealing with difficult customers and handling customer complaints

7. Reaching Higher; the difference the extra mile makes.

8. Maintaining customer-centric values and your impact on company culture

RECENT WORK EXPERIENCE:

Maintenance Mechanic, Atlantic Packaging Products Ltd. Toronto, ON 2012 -2017

Strong team player while working cooperatively with other tradespeople such as machinists, welders, and electricians

Ability to work independently as well as with a partner or crew, paying close attention to safety protocols and giving high priority to my own safety, as well as that of my co-workers

Demonstrated strong instruction-following skills when completing projects according to detailed specifications

Proven excellent problem-solving skills while being constantly challenged to arrive at solutions that result in increased productivity while decreasing costs

Skilled in performing preventative maintenance, and diagnosing and troubleshooting problems.

Organized parts within inventory area, labelling and sorting parts and organizing tool rack effectively for more timely access by employees, resulting in cost-savings for employer

OTHER WORK EXPERIENCE:

Millwright Robly Mechanical Maintenance Limited, Toronto 2012

Millwright DCM Incorporated, Alberta 2011 - 2012

Maintenance Mechanic Sherwood Electro Motion Inc. 2011

Assembly Technician Husky Injection Molding Machines 2009 – 2011

EDUCATION:

Academic Upgrading (English, Mathematics, and Computer Operations), Seneca College 2017

Red Seal License in Industrial Mechanic Millwright, Ministry of Education and Training 2006

Bachelor in Mechanical Engineering, MS University of Vadodara, India 2004

REFERENCES AVAILABLE UPON REQUEST

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