Technical Writer Microsoft Office
Resume:
NEHA RAO
Technical Writer
***.*******@*****.***
SUMMARY
Technical Writer with multi-faceted experience in technical authoring and editing, content writing and content editing.
.
Documentation owner for fast growing CRM product.
Successfully managed new product releases, received team appreciation within months of joining.
Expertise in grammar and communication, completed multiple content authoring and editing assignments. Experience with marketing content creation.
SKILLS
Skill
Level of Expertise
MadCap Flare
Intermediate
MSTP (Microsoft Style Guide for Technical Documentation)
Intermediate
Language Editing
Expert
English Language
Expert
Microsoft Office
Intermediate
Adobe Photoshop
Aware
ITIL
Aware
HTML
Aware
DITA
Aware
EDUCATION
Degree Bachelor’s Degree in Science (Computer Science)
University Christ College
Location Bangalore, India
Dates 2005
WORK EXPERIENCE (7 Years 11 Months (Full Time + Part Time))
Experience Area
Experience
Organizations
Technical Writing
18 Months
Aptean, Hewlett Packard
Content/Language Writing and Editing
29 Months
Macmillan Publishing, Wordplay Content, Cobaan Technologies
Language Training
36 Months
Inlingua, Freelance
WORK EXPERIENCE DETAILS
Position Associate Technical Writer
Company Aptean
Location Bangalore, India
Dates Oct-2015 – Oct 2016
Responsibilities: Documentation Owner for a mature CRM and Enterprise Support Management software product. Responsible for authoring of online help documentation and PDF documentation - including client and server software component guides, API guide, Web Services guide and Release notes.
Highlights: Successful completion of product release with significantly updated features and documentation within months of joining.
Tools: Madcap Flare, SnagIT
Position Technical Writer
Company Hewlett Packard
Location Bangalore, India
Dates Mar-2015 – Oct-2015
Responsibilities: To create technical documents (deployment guides, troubleshooting guides etc.) as per company style and publication standards.
Achievements: Sole technical writing resource, delivered on added responsibility of process definitions.
Tools: Microsoft Word, Excel
Position Senior Language Editor
Company MPS (Macmillan Publishing Services) Ltd.
Location Bangalore, India
Dates Jul-2013 – June-2014
Responsibilities:
Editing articles dealing with various subjects (e.g. Research chemistry/physics/mathematics/genetics, Economics, etc.) as per the company’s style guide to produce grammatically error-free papers
Work with a team of copy editors, as language consultant, to provide assistance in terms of grammatical style points.
Frame question papers and conduct assessments to improve team performance.
Achievements: Asked to act as lead/mentor for team with respect to quality assessment due to the consistently high quality of work delivered.
Tools: Microsoft Word, Excel, Adobe Acrobat
Position Senior Language Editor
Company Cobaan Technologies (Reviewgist.com)
Location Bangalore, India
Dates Jul-2012 – Jul-2013
Responsibilities:
Creating original content as per company requirements.
Editing and proof reading content for grammar guidelines.
Marketing products through attractive and factual content.
Uploading content through CMS and marketing it through social media.
Achievements: Content created used as example for training new and existing team members. Achieved highest number of page views for authored content.
Tools: Microsoft Word, Excel, (Which CMS was used?), Google Plus, Facebook
Other Relevant Experience (Part/Full Time)
Position Content Writer
Company Wordplay Content
Location Bangalore, India
Dates May-2012 – Oct-2012
Responsibilities:
Involved in a book description project, for a popular e-commerce company.
Comprehensive research on the subject matter, to produce original, grammatically accurate and eloquent descriptions of the same, established by verifiable data.
Developing content according to guidelines desired by the client.
Finesse in filtering out extraneous details while compiling essential points.
Position Freelance
Location Bangalore, India
Dates Mar-2011 – Oct-2012
Responsibilities:
Freelance language trainer for expatriates in India, equipped with self-made materials and curriculum which have proven extremely effective.
Position Language Trainer
Company Inlingua International
Location Bangalore, India
Dates Apr-2010 – Oct-2011
Responsibilities:
Conducted workshops with videos and audio clips to facilitate listening and comprehension abilities, which helped to improve students’ test scores and ascertained significant progress in their spoken language.
Conducted workshops with videos and audio clips to facilitate listening and comprehension abilities, which helped to improve students’ test scores and ascertained significant progress in their spoken language.
Material development: Created materials catering to needs of students of varied levels.
Curriculum design: designed and implemented curriculum and daily lessons for students which helped in training students of various nationalities and special needs.
Conducted conversation classes, which resulted in improving the accent and filtering out MTI.
Introduced innovative learning methods which ensured total comprehension for all students
Proctored exams and assessed verbal and written skills.
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