Assistant Office
Resume:
PAMELA Y. HARRIS
* ********* ******, ** ***. *** Washington DC 20032 ~ ********@*****.***
ATTRIBUTES
Proven ability to handle multiple, competing priorities in an effective manner
Interact professionally with all levels of staff, customers, and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues
Knowledge of federal government rules and regulations
Considerable knowledge of the application of bookkeeping principles and methods of maintaining records in a database
SECURITY CLEARANCE – Secret Clearance
SKILLS
Software – Microsoft Word, Word Perfect, Adobe Acrobat, Internet Explorer and Outlook.
Hardware – IBM, Dell, HP Laser/DeskJet printers, scanners, FAX, SHARP and Canon copiers.
Billing Associate
Successfully tracking over 580 vacant accounts, gathering information on occupied or vacant properties for billing water usage
Maintain customers’ accounts to undertake a variety of financial task in order to help guarantee company revenue
Manage the status of accounts and balance, identify any inconsistencies and update new and old accounts in data base
Inform customers of their outstanding debts and remind them of agreed deadlines
Customer Care Associate
Enter customer data into the computer accurately and completely
Respond to customers inquiries fully and accurately maintaining a professional manner
Adapt to heavy call volume, evaluate customer accounts from “Automative Reading Systems”, for accuracy. Analysis, research and verify related information to customers account.
Monitor exception process done by vendor or residential and small commercial accounts
Administrative Analyst
Provide exceptional administrative support to peers and senior management
Success streaming lining office processes to increase efficiency and improve services
Typed documents such as correspondence, drafts, memos, emails and prepare reports for management
Schedule meetings and conferences and book facilities/caterer
Adhere to policies and/or procedures as they relate to the protection of data
Conduct studies using qualitative and quantitative research
Staff Assistant
Received incoming phone calls for the Office of Administrations
Maintained calendar for the Deputy Assistant Secretary
Greet visitors and responsible for the distribution of incoming and outgoing correspondence for the office
Developed and maintained filing system for the office
WORK HISTORY
District of Columbia Water and Sewer Authority 1/4/2016 – 9/2/2016
Billing Associate
District of Columbia Water and Sewer Authority 6/29/2015 – 1/4/2016
Customer Care Associate
United States Department of Justice 2003 – 2014
Administrative Analyst – Contractor
United States Department of Homeland Security 1997 - 1999
Administrative Support Assistant – Contractor
EDUCATION
Parkdale Senior High School, Riverdale, MD
Academic Studies, Diploma 1984
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