Microsoft Office Medical
Resume:
LaVonnia LaGrange
Clermont, FL 34711
**********@*****.***
Cell 407-***-****
CAREER OVERVIEW
A dedicated employee with a willingness to do whatever necessary to contribute to company success. Extensive medical/clerical experience in patient-centered environments, and a detail-oriented team member.
WORK EXPERIENCE
Feb 2014 to Present
Central Scheduling Representative @ Orlando Regional Health
Take inbound calls from patients and physicians offices to schedule all outpatient radiology tests; Place outbound calls to patients to schedule appointments from faxed prescriptions; Discuss preps with patients; Register patients and enter demographic and insurance information into computer system; Maintain HIPPA privacy information; Take messages for and transfer calls to appropriate departments.
NICU Secretary @ Orlando Regional Health
Placed completed/signed physician notes in patient charts; Ensured all NICU patients were seen by physicians daily; Entered staff nurse names and phone numbers in computer; Assigned daily nursing assignments for all to view; Admitted and discharged babies in the NICU; Ordered supplies for NICU; checked visitors in/out of unit; Sent all work requests to appropriate department; Completed all clerical work for the unit.
May 2010 - Dec 2013
Central Scheduling Representative @ Simon Med Imaging
Took inbound calls from patients and doctor’s offices to schedule all outpatient radiology tests; Placed outbound calls to patients to schedule appointments from faxed prescriptions; Discussed preps with patients; Registered patients and entered demographic and insurance information into computer; Maintained HIPPA privacy information; Took messages for/transferred calls to appropriate departments; Scanned prescriptions into system.
Apr 2008 - May.2010
Front Desk Scheduler/Referral Coordinator @ NTC Health
In charge of patient scheduling for busy multi-physician orthopedic surgeons office; Entered patient demographic and insurance information into computer system; Verified insurance and entered co-payments; Scanned all patient information into EMR system; Placed reminder calls to patients and rescheduled if needed; Took voice messages for doctors and support staff; Received and processed all patient referrals and authorizations; Checked patients in and out at front desk.
LaVon LaGrange
Resume page 2
Jun 2005 - Apr 2008
Central Scheduling Representative /Radiology @ Florida Hospital
Took 200+ inbound calls per day from patients and doctor’s offices to schedule radiology procedures and
tests; Discussed preps with patient’s prior to tests; Registered and entered patient demographic and we
insurance information into system; Verified insurance information; Scanned prescriptions and patient
information into EMR system for all departments to view; Placed outbound reminder calls to patients;
Maintained patient privacy and HIPPA compliance.
CAREER SKILLS
Medical insurance verification; Medical scheduling; Billing and administration- Medical records experience with extensive medical terminology knowledge
Proficient on computer/keyboard and 10-key skills (both alpha and numeric)
Expert at creating and maintaining files and documents
Exceptional telephone etiquette and experience with multi-line switchboard & call center background
Medical recordkeeping experience
Cash handling skills and collection of patient co-pays
Experience with privacy and HIPPA law compliance
Ability to handle patient authorizations and referrals
Proficient in the following software:
* Medical Manager * Microsoft Office
* All Scripts MISYS * EMR/EHR
* Scheduling software * Availity Insurance Verification
* Outlook * E Clinical
EDUCATION/TRAINING
AAS Degree: Kirkwood Community College, Cedar Rapids, IAAdvanced Medical Terminology Certificate: Florida Hospital
American Heart Association - Healthcare provider card/ BLS
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