Quality Engineer Product Development

**** ********* ****** * #***, Colorado Springs, CO 80904 978-***-**** ******@*****.***

Cynthia Enid Matos-Montañez

Experience

July 2017 – Present Bose Corp. Framingham, MA

Product Quality Engineer – New Product Development - Consumer Electronics Division

Led development and assessment of APQP activities

Managed PPAP approval process for new product

Drove Product Audit strategy & execution

Ensured pre-start of sales readiness for new products

Supported initial launch response process as product quality SME January 2016 – May 2017 Shark Ninja Newton, MA

Senior Product Quality Engineer – Shark - New Product Development /Mass Production

Planned, managed, and executed new product development projects

Facilitated Quality Functional Deployment (QFD), and Failure Mode Effect Analysis (FMEA)

Developed Design Qualification Test Plans (DQTP)

Conducted internal / external design and product performance reviews and manage the execution of resulting actions.

Evaluated new product concepts from end-user perspective

Developed process control plan and manufacturing scorecard

Participated in Design, Tool Release, Engineering Build Reviews

Collaborated with China Engineering team over NPD and engineering build reviews.

Performed competitor product benchmarking and collaborated with category team to define product performance metrics and test methods.

Maintained Key Performance Indicators (KPI) dashboard of product success

Conducted Supplier Quality Audits

Utilized primary methods of control and improvement vehicles including SPC, Six-Sigma, Product Improvement Teams and CAPA.

Nov 2012 – Dec 2015 Keurig Green Mountain Burlington, MA Appliance Quality Manager

Manager of 10+ quality engineers, supervisors, and technicians that worked on cross-functional teams to verify compliance to specifications for new products prior to launch, optimize quality assurance processes at the Asian contract manufacturing sites, and facilitate Keurig’s Corrective and Preventive Action Process.

Member of the Corrective and Preventive Action and Engineering Changes boards, that decide improvement project prioritization, evaluate and approve technical changes to fulfill company’s objectives

Mentored and supported Green Belts Six Sigma candidates within my team through project execution leading up to certification

Managed the Direct Field Returns Operations team that perform failure analysis to identify safety and chronic failures, and trigger requests for corrective and preventive actions

Implemented automated data collection and protocol workflow program across global test centers

Developed strong statistical evaluation for product performance and facilitated implementation of statistical principles across multiple areas in quality and engineering

Assured proper sampling programs for standardized tests and ad-hoc product quality evaluation 1502 Gatehouse Circle S #101, Colorado Springs, CO 80904 978-***-**** ******@*****.*** Cynthia Enid Matos-Montañez

Oct 2011 – Oct 2012 Keurig Green Mountain Wakefield, MA Consumer Simulation Testing (CST) Program Manager – On going Production Reliability Testing

Program Manager for the Global Consumer Simulation Test Center (CSTC) operations (2 centers in the USA, 1 in Malaysia, and 4 in China), with focus on new product development and mass production appliance testing

Managed Wakefield, MA- CSTC operations

Capacity planning and scheduling for USA CSTCs

Assured proper sampling programs for CST

Developed, standardized, and maintained test protocols and provided continual training across all testing facilities Jun 2010 – Oct 2012 Keurig Green Mountain Reading/Wakefield, MA Senior Quality Engineer -Product Quality

Performed and/or supervised new product design validation, life test, and ongoing product audit activities

Developed test protocols for evaluating conformance to product design specifications

Worked closely with Design Engineering and Asian Contract Manufacturers in support of new product development and continuous improvement efforts

Participated in new product development teams to confirm that quality is incorporated into the design process

Performed periodic quality system audits of material and component suppliers to assure consistently high incoming material quality; coordinated required supplier corrective action activity

Performed and supervised analysis of product returns to identify root causes, and coordinated efforts to contain and eliminate the issues identified

Developed and implemented SPC program and sampling plans Aug 2006 – May 2010 A. W. Chesterton Co. Groveland, MA Quality Engineer IV (TQM-Engineering)

Led process improvement teams as a Black Belt utilizing methodologies such as six sigma, lean, and project management

Member of the Quality and Environmental Management System Team

Facilitated quality and process training of personnel

Interpreted and supported activities required with respect to standards and regulatory requirements impacting products and processes.

Participated in establishing company quality standards and establishing metrics to measure progress.

Collected and interpreted data using statistical tools Education

Universidad Europea de Madrid

Institute for Executive Development (IEDE)

Madrid, Spain

Degree: MBA, International Business Program

The Pennsylvania State University Univ. Park, PA

Degree: Bachelor of Science, Chemical Engineering

1502 Gatehouse Circle S #101, Colorado Springs, CO 80904 978-***-**** ******@*****.*** Cynthia Enid Matos-Montañez

Certifications/Certificates

PMI-CAPM, ASQ-CQE, AWC - Six Sigma Black Belt, GBMP - Bronze Certificate in Lean Knowledge, RABQSA- Certified ISO 9001 and 14001 Lead Auditor

Other Skills

Native Spanish Speaker, International Program Management Experience, Frequent Travel to Asia MS Access, MS Excel, MS Power Point, MS Visio, MS Word, Minitab, Trackwise, TeamCenter

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