Technical Support Active Directory

RESUME

ALOK NATH JHA ADDRESS:-

Mobile No: +91-953*******

Email: ****.******@*****.***

********@**********.***

Rajappa Reddy bldg.,

4th Main,7thcross,NGR Layout,

RoopenaAgrahara,

Bangalore-560068

Career Objective:

To work in a challenging position in organization where Ican utilize and enhance my skills in achieving the overall objective and purpose of the organization. Personal skills:

Ability to work under challenging and stressed conditions.

Enthusiasm towards work.

Ability to coordinate with departments.

Request Fulfillment.

Organized & self-motivated.

Skills and Implementations

Operating Systems :Windows XP, R2, Windows 7.

Hands on Experience in Active Directory-User Console management.

Hands on Experience in Service Now ticketing tool.

Access VPN and take remote of users system and solving issues.

Creating Security Groups and adding the user to the Security Groups.

Monitoring the live production environment in terms of Servers through Solar Winds monitoring tool.

Windows Maintenance, upgrade & update the Windows.

Categorizing the issue on priority based on the Business impact and ensuring on fixing the issues.

Interacting with the clients to understand the live changes in the production environment and update the offshore Team.

Basic troubleshooting for performance issues for Windows servers and escalate to next level for advance troubleshooting.

Wireless Configuration, Proxy Settings,

MS Outlook Configuration, outlook back up, restore and troubleshooting

Basic knowledge of DNS, DHCP, IPv4, IPV6.Networking,Map drive, Subnetting, OSI Reference model and TCP/IP model,LAN/WAN.

Training Certification:

Completed Training on Infrastructure Management System.

Willing to do CCNA and Microsoft Certification Courses. Work Experience

6 Months of experience in Technical Support as aAssociate IT Support in G7CR Technologies.

10 Months of experience in Technical support as aSystem Administrator in Happiest Minds Pvt.Technology.

Educational Qualification:

Degree

Or Class

Institution Board/University Year of passing Percentage MCA

Reva I.T.M,

Bangalore.

VTU 2014 64.%

BCA

ACMS,

Kolkata

PTU 2010 73%

I2th

HOLY CROSS

Bokaro.

CBSE 2007 60.4%

10th

B.I.V

Bokaro.

CBSE 2005 60.2%

Hobbies:

Listening music

Playing games

Reading books

Personal Details:

Name : AlokNathJha

Father’s Name : BibhutiNathjha

DOB :20/09/1988

Nationality : Indian

Languages :Hindi, English.

Sex : Male

Declaration:

I hereby declare that the information and facts stated above are correct and true to the best of my knowledge and belief. I assure that I will perform my duties to the best of my ability if I get employed in your esteemed organization.

Place: Bangalore (ALOK NATH JHA)

Date : Signature

Contact this candidate