Security operations analyst
Resume:
Houda Smaili
Competent, Hardworking, Polyvalent and Team player
Chicago, IL 60641
***********@*****.***
EXPERIENCE
Cyber adAPT Pre-Sales Engineer
Entrepreneurial cyber security software company
Feb 2016 – May 2017 CHICAGO, USA
• Participation in Sales Engineering Team supporting global sales opportunities for Cyber adAPT direct sales, leadership team and partner channels
• Provide pre-sales support function to sales force in the field
• Managing hardware and software installation, configuration, troubleshooting and upgrades of Cyber adAPT’s cyber security tools.
• Post-sales support – technical account management, client advocacy
• Conduct product demonstrations, briefings, pilots, and reviewed technical architecture to advise customers on best deployment approach which ensured value and customer satisfaction.
• Train team-projects to conduct deep dive analysis based on information collected through the solutions and help block the eventual threads.
• Collaborated with Production and Development teams, based on customer feedback, turning information into action items to implement fixes, and add features.
EurAfric Information Project Manager
Jan 2012 - Oct 2015 CASABLANCA, MOROCCO
• Implementation and administration of Application Performance Monitoring platforms, infrastructure and network monitoring platforms and Network analyzers.
(Dynatrace DCRUM, VIGILO, Nagios, Solarwinds, CA wily, Cacti
• Configuration of tools, servers, network infrastructure equipment and different variety of endpoints to use SNMP for monitoring
• Responsible for planning, designing, and implementing a process for network, infrastructure and security monitoring, incident detection, and incident response.
• Primary point of escalation for issues in the Monitoring department to coordinate with the managers and related technical teams and solve the issues quickly, respecting the SLAs agreed with the clients.
• Ensure all elements of the network are functioning at an optimal performance level, respecting the SLA agreed with the customers.
• Configuration and administration of the logging aggregation event monitoring dashboard VIGIBOARD
• Coordination of projects, steering committees and supervising subcontracting.
• Drafting Technical Specifications for the projects managed and elaborating technical and financial comparisons of the offers made by the tender bidders.
• Design deployment architectures and oversee implementations of Dynatrace APM Data Center Real-User Monitoring platform, VIGILO Infrastructure Monitoring platform and XYMON Web Applications monitoring solution. QUALIFICATIONS
6+ years of experience
Implementing, configuring and
maintaining a large-scale Cisco
network
Implementing and managing
monitoring platforms.
Monitoring Servers and Network
infrastructure,
Excellent troubleshooting skills, with
strong analytical and problem-
solving abilities,
Creating executive level reports
4+ years of experience
Application Performance
Management with DynaTrace
DCRUM
Success record of increasing
performance and reducing
problematic issues on web-based
applications using DynaTrace
DCRUM
Hands on experience configuring
Firewalls
Monitoring Different brands of
ATMs.
Monitoring Data Center
environmental equipment:
Creating internal technical and
procedural documentation.
QUALITIES
Multi-tasking and organizational
skills and high ethical standards
Excellent communication and
interpersonal skills.
Able to work independently as well
as part of an integrated team
Competent, hardworking, Polyvalent
and result driven IT professional
Always willing to learn new
technologies.
Ability to organize and lead cross-
department workshops to explain
complex problems in a non-technical
way for non IT professionals
• Configuration and maintenance of all the monitoring platforms.
• Build custom dashboards and Decision-support reports and Design custom dashboards for a drill-down approach to monitoring.
• Provide custom trainings for cross department teams and staff management on each platform.
• Organize and lead cross-department workshops to help improve the clients’ applications performances, business transactions quality and IT quality of service.
• Developing specific tests (Perl, Python) for VIGILO infrastructure monitoring servers.
• Train team-projects technicians to monitor applications performances and maintain the IT High-availability 24/7.
• Create network maps and Establish reference manuals to normalize incident notification and troubleshooting process.
EurAfric Information Network Engineer
May 2009 - Dec 2011 CASABLANCA, MOROCCO
Implementing converged enterprise networks using Cisco equipment on behalf of BMCE Bank and RMA Watanya insurance.
Performing VLAN segmentation and configuring Cisco routers and switches to ensure QoS, security and access control.
Implementing, configuring, managing and troubleshooting the LAN equipment and WAN branches equipment of the clients.
Providing level 2 support; proactively monitoring, identifying and troubleshooting network problems.
Managing hardware and software installation, configuration, troubleshooting and upgrades
Configuration and administration of security platforms such as Firewalls (PIX, ASA), SSL-VPN Platform, RSA strong authentication platform, Cisco VSS, site to site VPN tunnel.
Implementation and administration of Cisco Works LAN Management Solution platform to automatically, manage, deploy and archive all Cisco equipment configurations.
OMPIC Network and Telecommunication Engineer
Sep 2008 - Apr 2009 CASABLANCA, MOROCCO
Implementing, configuring, managing and troubleshooting the LAN equipment.
Redesign and implementing the LAN Architecture of OMPIC.
Support IT and network issues.
Manage Headquarter Network and its branches.
Develop and implement software web services (JavaScript). EDUCATION
Engineer Degree (MS) in Networks and Telecommunications Ecole Nationale des Sciences Appliquées 2003 - 2008 University CADI AYYAD MARRAKECH, MOROCCO
High School Degree in Mathematics Sciences 2000 - 2003 Lycée Mly Abdellah CASABLANCA, MOROCCO
SKILLS
APM Solutions DYNATRACE DCRUM,
WILY CEM, OPNET,
XYMON.
Infrastructure
Monitoring
SOLARWINDS, VIGILO,
HP OV, STREAMCORE,
CISCO NAM, NAGIOS.
Network
Analyzers
CISCO NETFLOW
Analyzer, Wireshark,
Ethereal.
Network
Security
RSA, SSL-VPN, VPN
IPSEC, Firewalling (PIX,
ASA), F5 BIG-IP, Cisco
NAC ...
LAN/ WAN Cisco routing and
switching; Cisco Works
LMS; Routing
protocols (BGP, OSPF,
EIGRP, RIP); ACLs, AAA
RADIUS, QoS
Engineering
Programming JAVA, C, C++, Pascal,
JavaScript, Shell
scripting, HTML,
Python
Operating
Systems
Windows Server,
Windows, Red Hat
Enterprise Linux, IBM
AIX
MS Tools MS project, Enterprise
Project Management
(EPM), MS Visio, MS
Office
LANGUAGES
English Proficient
French Fluent
Arabic Fluent
Spanish Beginner level
Korean Beginner level
PERSONALITY PROFILE
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