Customer Service Data

Education

Professional Summary

Skills

Work History

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*** ***** ***, ***** ******, PA 15012 • Home: 724-***-**** • Cell: 724-***-**** • ********@*****.*** BACHELOR OF SCIENCE: BIOLOGY, 1997

California University of PA - PA

BIOLOGY

Highly enthusiastic customer service professional with six years client interface experience. Technically-savvy with outstanding relationship building, training and presentation skills. Meticulous Project Coordinator, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Engineering and Environmental. Experienced professional with strong leadership and relationship-building skills. Organized and performance driven to get the job done. Highly dependable and deadline-oriented. Core Strengths Organizational Skills, Creative problem Solving, Scheduling, Client relations,*Adobe, *Excel *Access *Microsoft Outlook* Microsoft Word* Windows* LIMS, Invoice Finder, EDD\'s and Labtrack, Nuance, Adobe Accomplishments Customer Service Provide quality service to our Project Managers by running a projection sheet, login review, updating a data package schedule, putting data packages together. Experience with answering phone calls and setting up courier trips, doing bottle orders, logging in packages, performing sub-paperwork and working with LIMs to change TCLP, SPLP dates and times and changing testing for the lab to update when necessary.

Skills Client Interface, Laboratory Skills,

Chemistry, Computer Experience, LIMS, Access,

Access Database, Excel, phone answering, data

analysis, data processing, database keeping,

organizing, invoicing, experience in a hospital,

Phlebotomy, quality control, record keeping,

sample preparation

Trained in lab safety

Microsoft Outlook, Windows, Word, Microsoft

Word, Adobe, Access, Access Database, Excel,

Project Coordinator, 08/2011 to 11/2017

Pace Analytical Services Inc – Greensburg, PA

Support client services daily operations including bottle orders, test logins, login review, sub-con logins, data package logins and putting together data packages for various clients. Assisted with invoicing, keeping a data package schedule, and creating specific data files per client and various other tasks to support Project Managers to achieve departmental goals. Computer experience involving our LIMS system, Excel, Word, Nuance, Invoice Tracker and PA state forms.

Worked directly with External and Internal Clients to achieve excellent communication and proper scheduling of courier to improve on-time deliveries. Radioactivity Analyst, 08/2007 to 08/2011

Pace Analytical Services Inc – Greensburg, PA

Performed Radium 226 Analysis including ingrowth and Alpha Scintillation counting of Radium 226 water samples.

Experience with data processing of Radium 226 and data analysis and review of results. Performed Tritium Analysis including sample preparation and distillation. Experience with counting Tritium samples on a Liquid Scintillation counter and data processing and review of results. Performed GAB data analysis and KPA analysis and GFPC sample analysis and calibration.Experience with GAB data analysis and review of results. Data Review Analyst, 04/2007 to 08/2007

Pace Analytical Services Inc – Greensburg, PA

Review data turned in by Analyst for all radiochemistry analysis and maintaining analysis data results organization for reference purposes.

I volunteered to perform pH on samples coming into sample receiving to lean more about the company operations.

Experience with washing glassware and organizing areas for Analyst to perform testing. Analyzed departmental documents for appropriate distribution and filing of the data for further organization and archiving.

Laboratory Technician, 03/2001 to 01/2007

Washington Penn Plastic Co., Inc – Washington, PA

Experience with various methods and instruments for plastic, mechanical testing. Analyzed samples for color testing in a face-paced manufacturing environment. Performed initial client assessment and analysis to begin research process of plastic samples in a mechanical testing laboratory.

Quality Control Chemist, 08/1999 to 03/2001

C.U.E., Inc – Cranberry, PA

Conducted quality control tests and directed test procedures of Urethane samples Maintained laboratory instruments and developed new laboratory evaluation processes using graphs and an Access database.

Calibrated and troubleshot laboratory instruments. Laboratory Technician, 08/1998 to 08/1999

Bayer Corporation Polymers/ Plastics – Pittsburgh, PA Analyzed plastics using mechanical testing methods. Set up daily schedules for the testing of the samples for the best organized and efficient methods. I learned the basic processes of the research process of polymers and mechanical testing. Laboratory Technician Pittsburgh, pa, 06/1998 to 08/1998 Calgon Carbon Corporation

Analyzed carbon samples for activity and physical testing. Learned various testing methods for carbon testing and samples. Maintained laboratory instruments and kept and organized and clean work area. Medical Laboratory Student, 01/1997 to 01/1998

Altoona Hospital – Altoona, PA

Performed lab testing in a hospital laboratory environment. Completed testing in a medical, laboratory environment such as Chemistry, Hematology, Blood Bank, Microbiology, and Phlebotomy.

Laboratory Assistant, 02/1993 to 02/1997

California University of Pennsylvania – PA

Assisted professors by setting up laboratory experiments, correcting exams, helping student and keeping an organized environment in the lab.

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