Engineer Manager
Resume:
Adam Van Heusen cell: 404-***-****
email: *************@*****.***
Professional Summary
●Experienced WAN, LAN, WLAN design, implementation, and support Engineer.
●Familiar with Cisco Meraki Dashboard, Cisco WAN Manager, Cisco Prime, ALU 5620 NM, HP OpenView, ZenDesk, Remedy, Jira, and Splunk
●Customer focused technology professional with over 7 year’s management experience in multiple disciplines.
●Authorized Climber / Rescuer
●Perficient with a fusion splicer.
●Quick learning self-starter with 20 years of experience in Telecommunications and Networking.
Professional Experience
Camp3 – Alpharetta, GA November 2014 - September 2017
Chief Engineer
●Met with clients and discuss their needs for a future proof network.
●Designed and configured networks to clients standards using Cisco Meraki Routing, Switching and Wireless access points.
●Designed indoor and outdoor wireless networks to work as one cohesive network, multiple SSIDs using WPA and WPA2 authentication, Google domain authentication, or guest authentication
●Designed outdoor wireless networks that covered 15+ acres.
●Designed wireless networks that included BLE beacon technology to track assets (laptops, tablets, carts or trailers employees).
●Worked with executive team to create the SOW for the client
●Created and managed MDM policies for Android, iOS, MAC OS and Windows devices.
●Provide second level support for Network Administrators.
●Experience with SD-WAN, VPN, Traffic shaping, IPS/IDS, VLANs, Firewalls configuration
●Work with broadband vendors to get services, either copper or fiber, delivered and turned up.
●Basic Google Apps Admin responsibilities
●Basic Apple Admin responsibilities with iPad Pro and MacBook Pro.
●Tracked and managed cloud licenses for the Meraki equipment.
●Created and fostered good working relationships with Hardware, Broadband and Distribution vendors.
Tower Cloud – Atlanta, GA/Birmingham, AL August 2010 – November 2014
Field Supervisor
●Managed a team of network engineers in Atlanta, Augusta, Columbus and Birmingham.
●Coordinated with civil engineers on site prep and fiber lateral installation of new nodes and expansions along with fiber providers to schedule new node insertions with no service loss to customers.
●Completed installation of network equipment including Install and configure Alcatel-Lucent 7705 SAR8 and SARF, 7210 SAS, 9500 MPR, 7450 ESS and 7750 SR as well as ARGUS -48V DC power plant.
●Provided RFC 2544 test and turn-up of network services to customers.
●Developed and participated in an on call rotation for the Atlanta area. Developed an on call rotation for the other markets.
●Created installation standards and troubleshooting procedures.
●Proficient with fusion splicer for Single Mode and Multimode fiber.
●Troubleshoot CWDM, DWDM, Ethernet services and T1 services.
●Managed network deployment of new node installation, fiber laterals and new customer additions.
●Met with Managers, SR. Managers and Directors level customer representatives to address concerns and update status of ongoing projects.
●Wrote and scheduled MOPs for after hour maintenance of possible customer traffic affecting services to ultimately improve network performance and reliability.
Norfolk Southern/Sapphire Technologies – Atlanta, GA January 2009 – August 2010
Channel Engineer
●Coordinated a project to upgrade a Dual OC3 fiber ring to Dual OC12 UPSR protected fiber ring.
●Worked with and configured CISCO ONS 15454 and ONS 15310 using Cisco Transport Controller.
●Scheduled site visits with local maintainers, vendors, equipment deliveries and service turn-ups to occur with no impact to current traffic.
●Worked with other departments in swapping out Alcatel 3600s and 5620NM platform with the Alcatel 7705 SAR and 7710 AR managed with the 5620 SAM.
●Ordered and tracked the delivery and acceptance of Frame Relay Circuits for 150 PVCs. Worked with local maintainers to schedule hardware shipped to locations for installation.
T-Mobile USA – Atlanta, GA June 1997 – October 2008
Tier 2 WAN Support Engineer September 2001 - October 2008
●Provided second level escalation for multiple vendor WAN network consisting of Cisco ATM BPX 8600, MGX 8850, MGX Service Expansion Shelves managed via the Cisco WAN Manager. Cisco SONET ONS 15454 MSPP managed via the Cisco Transport Manager. Alcatel ATM 7670 ESE and RSP, 7470 MSP managed via the 5620 NM and the Alcatel 1677 SONET Link managed via the 1353 NM.
●Basic scripting experience with Bash and Perl.
●Basic unix installation and administration.
●Participated in the nationwide roll out of the 3G UMTS Platform, working with local and national Engineering and Operations teams.
●Initiated a training program for the Network Operations Center to provide quick tier one troubleshooting and outage resolution….
●Worked with Network Engineering and vendors to approve network upgrades.
●Coordinated with vendor support and local markets for implementation of firmware and hardware upgrades
NOC Shift Manager July 1999 - September 2001
●Empowered a staff of network engineers to provide 24 / 7 / 365 surveillance, trouble resolution and issue tracking of a multi vendor GSM wireless network.
●Provided technical leadership to drive successful and timely fault identification and correction.
●Optimized NOC performance and procedures for reporting, troubleshooting and clearing alarms by creating a NOC Handbook.
●Mentored junior engineers to strengthen their capabilities and confidence.
●Scheduled on and off site training for all shifts.
●Responsible for performing monthly employee evaluations and quarterly reviews.
Shift Technician NOC June 1997 - July 1999
●Provided network monitoring and fault resolution or escalation.
●Troubleshooting switched voice and data traffic as well as SS7 signaling issues.
●Worked with customer care, local techs, Tier 2 Support, other carriers, and vendors to clear national and international network and customer issues.
●Worked with RF Engineering to update cell parameters and add new cell neighbors during network expansion.
Military
United States Marine Corps - Honorable Discharge 1989 – 1993
United States Army Reserve - Honorable Discharge 1994 – 2002
Education and Training
DeVry Institute of Technology
Electronics Technician
COMTRAIN
Authorized Climber/Rescuer Certification
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