Customer Service Representative
Resume:
Jennifer Acosta 214-***-****
**** *********** **. ******, ** 75048 **********@*****.***
Objective: I am currently looking for a full or part time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. My goal is to become associated with said company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Professional Profile
Cashier
Typing
New accounts opened
Merchandising
Cleanliness
Update files and accounts
Filing paperwork
10 key
Customer Service
Answering telephones
Updating existing accounts
Professional Experience
Garland Soccer Association, Garland, TX 75044
June 2017-Present
Receptionist/Assistant Registrar
Responsibilities:
•Filing new account paperwork
•Updating player files.
•Receiving paid registrations
•Reviewed unpaid accounts
•Answered phone calls and emails
•Took registrations by phone, email and in person.
•Sent paperwork to North Texas Soccer Association regarding all registrants in soccer association.
Garland Independent School District Garland, TX 75042
August 2016-Present
Bus Driver
Responsibilities:
Drive a bus daily following assigned routes and staying on established schedules
Anticipate problems, such as traffic, weather and schedule changes and can make necessary adjustments.
Perform pre and post trip inspections to ensure bus operation and safety
Display professionalism regarding parents, students, faculty and the general public.
Be positive with work associates and respond to suggestions for improvement in a positive manner.
Report all accidents, vehicle damage, student injuries, and any mechanical problems in a timely manner.
Exercise responsible leadership when transporting school children.
Report student discipline problems to appropriate administrator.
Observe all traffic laws
Maintain a clean bus at all times.
Maintain professional radio communication.
Have the ability to read maps and interpret directions for routes and field trips.
Maintain attendance records per GISD regulations.
Being consistent with route pick-ups and drop offs.
FasClampitt Farmers Branch, TX 75244
(A division of Clampitt Paper)
May 2015-August 2016
Responsibilities:
Take care of day to day operations
Secured deposits and receipts for corporate office
Got accurate counts on all outgoing products.
Obtained orders from emails and phone calls
Pulled orders for customers in a timely manner
Customer service with phone calls and walk-in customers.
Restocked material on shelves
Maintained a clean facility
Used manual hand jack to move product within the store.
Loaded and unloaded trucks by hand and with pallet jack.
Updated customer files as well as input new customer information.
Conducted inventory quarterly.
Balanced invoices and submitted them for payment from corporate office.
Was responsible for delegating duties to other clerks when store manager was out of the office.
Loaded customer’s products into their vehicles.
Took payment by phone for customers.
Took payment in store for walk in customers.
Balanced cash register.
Garland Independent School District Garland, TX 75042
February 2014-May 2015
Bus Driver
Responsibilities:
Drive a bus daily following assigned routes and staying on established schedules
Anticipate problems, such as traffic, weather and schedule changes and can make necessary adjustments.
Perform pre and post trip inspections to ensure bus operation and safety
Display professionalism regarding parents, students, faculty and the general public.
Be positive with work associates and respond to suggestions with for improvement in a positive manner.
Report all accidents, vehicle damage, student injuries, and any mechanical problems in a timely manner.
Exercise responsible leadership when transporting school children.
Report student discipline problems to appropriate administrator.
Observe all traffic laws
Maintain a clean bus at all times.
Maintain professional radio communication.
Have the ability to read maps and interpret directions for routes and field trips.
Maintain attendance records per GISD regulations.
Being consistent with route pick-ups and drop offs.
Artistic Textile Graphics, Plano, TX 75043
September 2013-Present
Receptionist
Responsibilities:
•Filing new account paperwork
•Updating customer files.
•Receiving paid
•Invoicing customers
•Reviewed any unpaid accounts
•Answered phone calls and emails
•Took orders by phone, email and in person.
•Pulled orders and readied them for printing.
•Assisted screen printer with placement of shirts
•Helped with boxing orders and readying them for delivery
•Did inventory of shirts, inks
•Ordered stock
Country Club Active Learning Center, Garland, TX 75040
November 2011-August 2012
Toddler Lead Classroom Teacher
Responsibilities:
Took care of kids 1-3 year
During summer and after school, assisted in the 4-12 year age groups.
Maintained a clean facility
Art project scheduling and clean up
Cleaned bathrooms and vacuumed daily
Cleaned tables and toys daily
Customer service toward parents, conducting professionalism regarding the kids and their behavior daily.
Taught curriculum mandated by the State of Texas.
Kept and updated files of the children.
Answered phones
Appletree Schoolhouse, Garland, TX 75040
(facility closed)
January 2011-November 2011
Infant Lead Classroom Teacher
Responsibilities:
Took care of kids ages 6 weeks-12 year
Filed new account paperwork, maintained current student files
Received payments for tuition
Drove school bus for drop off and pick up of school aged children.
Kept daily records of baby’s bottles and food intake as well as diaper changes to give to parents upon pickup.
Answered the phone and took messages for director and answered question from callers
Maintained a clean facility
Taught curriculum mandated by state of Texas
Took payments for tuition and invoiced parents for payments made.
Customer service towards parents, conducting professionalism regarding the kids and their behavior daily.
Jimmy Cash Plumbing, Mckinney, TX 75070
March 2009-December 2010
Secretary/dispatcher
Responsibilities:
Maintained customer paperwork regarding work done
Invoiced customers
Took phone calls and scheduled work for plumbers
Dispatched plumbers to the location of the customer
Took payments over the phone and in person
Secured deposits and bank account information
Kept employee files up to date.
Kept all licenses up to date for employees
Scheduled appointments for estimates
Dispatched estimators and routing them to said locations
Answered phones
Answered emails and questions from the website.
Maintained employee files and all information pertaining to warranty information for any work done.
Ordered supplies needed for jobs to be done.
Kept inventory of all supplies kept in stock.
Helped CEO with payroll/timecards
Holly Hill Day School, Garland, TX 75042
April 2004-August 2008
Teacher
Responsibilities:
Filed new account paperwork, maintained current student files
Received payments for tuition
Drove school bus for drop off and pick up of school aged children.
Kept daily records of baby’s bottles and food intake as well as diaper changes to give to parents upon pickup.
Answered the phone and took messages for director and answered question from callers
Maintained a clean facility
Took payments for tuition and invoiced parents for payments made.
Customer service towards parents, conducting professionalism regarding the kids and their behavior daily.
During summer and after school, assisted in the 4-12 year age groups.
Maintained a clean facility
Art project scheduling and clean up
Cleaned bathrooms and vacuumed daily
Cleaned tables and toys daily
Customer service toward parents, conducting professionalism regarding the kids and their behavior daily.
Taught curriculum mandated by the State of Texas.
Kept and updated files of the children.
Answered phones
Blockbuster Video, Richardson, TX
March 2000-September 2003
Customer Service Representative
Responsibilities:
Cashier
Updated and input new accounts
Merchandising
Customer Service
Wal-Mart
March 1998-September 1999
Customer Service Representative
Responsibilities:
Maintained a clean facility
Cashier
Customer Service
Answered phones
Maintained files
Merchandising
Tom Thumb
August 1996-February 1998
Customer Service Representative
Responsibilities:
Maintained a clean facility
Cashier
Customer Service
Merchandising
Gary Olson
March 1995-August 1996
Secretary/Filing Clerk
Responsibilities:
Filing new account paperwork
Updating customer files
Answered phones
Customer service
Education
North Garland High School Graduated 1999 High school diploma
North American University not yet graduated
Major: Medical Administrative Assistant
References:
1. Jimmy Cash 972-***-**** former employer
2. Charles Wade 214-***-**** former co-worker
3. Debbie Krenkel 469-***-**** friend
4. Gabriel Acosta 214-***-**** family
Contact this candidate