Project Management Manager

James E. Arrington Jr.

**** ******* **., ******, **. 30096

404-***-**** ~ *******@*****.***

SUMMARY OF QUALIFICATIONS

Certified in Advanced Strategic Project Management.

Master Certification in Applied Project Management.

Six Sigma Green Belt Certified.

Experience with understanding and applying PMI Project management methodologies.

A proven ability to lead and motivate individuals and teams.

Outstanding communications and leadership skills.

Ability to multi-task effectively, work independently or in teams.

PROFESSIONAL EXPERIENCE

Verizon Wireless

Engineer III Specialist-Network System Assurance (2008 - Present)

Through understanding with troubleshooting transmission facilities including Optical, DS3, T1, Ethernet backhaul and IP routing.

Maintained system applications and participating in cross-functional projects.

Supported multiple vendor systems and applications to meet quality of service metrics requirements.

Supported regional activities on 3G EVDO/CDMA and 4G LTE carrier deployments.

Familiar with DWDM with Ciena 6500 Packet-Optical Platform.

Project leader on numerous Network and Corporate driven projects.

Familiarity with managing and troubleshooting fiber optic transmission facilities. Familiarity with using Viavi (formerly JDSU) 6000 and 8500 test equipment.

Experience with coordinating, communicating, and providing project status updates using WebEx, PowerPoint, SharePoint, and Excel.

Gained experience and knowledge with outside plant facilities while supporting Verizon EWA.

Systems Technician (2005 - 2008)

Cisco internetworking networking experience with routers and switches.

Support 24x7 internet-facing systems.

Participated in the deployment of corporate sponsored initiatives and cross-functional projects/teams.

Used support mechanisms to analyze hardware and network issues.

Performed router and switch operating system upgrades.

Senior Technical Analyst (1998 – 2005)

Managed interoffice telecommunication operations for approximately 48 retail, direct sales, and regional VZW HQ locations.

Analyzed, managed and controlled yearly budgetary cost expenditures.

Provided weekly status and milestone deliverable reports to VZW IT Management team.

Developed risk mitigation and quality assurance and control escalation and procedural guidelines.

Negotiated, procured and managed third-party vendors to ensure project deliverables were met on time and within the project scope.

Project managed cross function teams on corporate-driven initiatives.

Coordinated and managed the RFP process with the vendors of VZW.

Mentored and managed employee’s professional growth and development.

Designed and coordinate inside plant wiring and management with vendors.

Served as SME (Subject Matter Expert) on technology advancements in telecommunications and data communications.

Project lead for the programming, installation, and support for region-wide Voice over Internet Protocol (VOIP) migration from TDM.

Familiar with Interexchange Carriers (XC) and Regional Bell Operating Company (RBOC) procedures and Processes.

Familiar with Automatic Call Distribution (ACD) concepts and functionality.

Familiar with Interactive Voice Response (IVR) systems concepts and functionality.

Familiar with CLEC’s and ILEC’s.

AWARDS & RECOGNITION

Recipient of President's Club Award for 2 consecutive years

Recipient of Philadelphia Region Teamwork Award

Recipient of Customer First Award

Recipient of Customers First Award 2014

Volunteered for Verizon Emergency Work assignment in 2016

EDUCATION

• The University of Oklahoma Liberal Arts Graduate Program, Administrative Leadership.

• Bachelor of Arts - Organization Mgmt., May 2014. Cabrini College, Pa. Summa Cum Laude.

• Associate Degree in Business Management - Bucks County Community College, Newtown, Pa

Master Certificate in Applied Project Management - Villanova University, Radnor, Pa.

Advanced Strategic Project Management Certificate - Villanova University, Radnor, Pa.

Cisco Networking Associate Course - Pennsylvania State University, Abington, Pa.

Introduction to Cisco Networking Technologies

Interconnecting Cisco Network Devices (ICND).

TCI/IP Networking

Cisco Call Manager Boot Camp.

Cienna 6500 Packet-Optical Platform.

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