Customer Service Manager
Resume:
Philadelphia, Pa. *****
**********@*****.***
RASHEEDA EADDY
OBJECTIVE Resourceful professional equipped with extensive experience ranging from retail to personnel. Employs excellent leadership skills and multi-tasking strengths. Looking to obtain a position as a team player in a people oriented organization where I can have the chance to grow within the company.
QUALIFICATION
SUMMARY
- Track record of inventory management with understanding of company standards.
- Ability to keep subordinate staff in order to get the best work from them
- Knowledge and experience using Lexmark, Kronos, several different databases and emails for business improvement.
- Excellent written/verbal communication skills
- Monitor and manage operational activities
- Budget and financial oversight, payroll
- Focus on service and results
- Staff motivation and discipline
- Positive leadership
- Customer service excellence
EXPERIENCE FALLAS STORES, UPPER DARBY, PA (ASSISTANT STORE MANAGER) March 2011 – May 2015
- Assisted the store manager in daily operations of over 20 staff (occasionally assuming store responsibility in his/her absence)
- Conducted training sessions and workshops to improve productivity
- Manage branch/store/bank operation logs, audits and large fund counts
- Progressive counseling/annual progress reports for staff
- Recorded information into registers manually and in computerized system
- Standards to keeping store clean for best presentation
- Instruct staff on appropriately handling difficult and complicated sales and task PENNSYLVANIA CORPORATION FOR AGING, PHILA. PA (HOME CARE PROVIDER) July 2012 – Current
- Highly skilled in assisting client with activities of daily living
- Demonstrated ability of performing errands, medications, meal preparation, transportation, light house-keeping, monitoring and assisting with control of Hypoglycemia
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- Compassionate nature and loving disposition
- Good communication/patience
ALLIED BARTON SECURITY PHILA, PA. SECURITY GUARD
June 2008 – November 2009
- Monitor and control entrance/exits to and from assigned firm premises in order to prevent unwanted/unauthorized attendance
- Enforce all security measures required to make the environment as safe and secure
- Tour the building every hour assuring all classes, offices and guest rooms are secured
- Stand guard at college events, plays and other functions given by the school for 100+ members
FOREMAN MILLS PHILA, PA. DEPARTMENT MANAGER
November 2002 – June 2009
- Maintain cleanliness of the stockroom in preparation for truck delivery and processing
- Responsible for different areas in store, merchandising, mark-downs, transferring merchandise to and from different locations
- Courteously greet customers and efficiently process transactions within busy, fast paced retail environments
- Loss prevention
- Cleanliness around the store
- Customer service excellence
EDUCATION WEST PHILADELPHIA HIGH SCHOOL PHILA, PA. 1999 – 2003(High School Diploma)
REFERENCES REFEREENCES AVAILABLE UPON REQUEST.
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