Information Technology

David B. Morgan

**** ***** *****

Los Angeles, CA 90065

213-***-**** ***********@*****.***

Vice President / Director – Information Technology

Fostering IT – Business Collaboration Delivering Significant Cost & Efficiency Savings

Strategic IT leader with strong history of CIO-level authority for enterprise-wide technology planning and solutions that intensify cost savings with continual refinement and improvement to IT performance. Cross-functional executive skilled in meeting expanding, global business demands against concurrent resource constraints. Excel in technical training, infrastructure development, procurement strategies, and project management. Expert presenter and negotiator who cultivates solid relationships to establish consensus across multiple organizational levels. Significant experience in Latin America, Europe, Asia, and the Middle East.

ITIL & PCI

International Operations

Capacity Planning

Infrastructure Improvement

Executive-Level

Disaster Recover / Business Continuity

Change Management

Data Center Operations

Vendor & Contract Management

Revenue Growth

Budget Control

Large Network Systems

BS - Computer Information Systems/ Business, California State University, Los Angeles.

History and Highlights

Vice President of Information Technology - Inter-Con Security Systems, Inc., 2013 – 2017

A global $500 million a year firm, 25,000 employees, Inter-Con provides a full range of comprehensive security services to thousands of clients across the globe, including Physical Security, Program Management, Security Consulting & Training, Electronic Security, and Specialized Services.

Directed IT operations across the USA, Latin America and Africa with a staff of 23. Managed cross-functional IT Teams globally, including Network Engineers, Software Engineers, Support Desk, Desktop Support, Security, Email, HRIS, Programmers/Developers DBA, Video, and Telecom. In charge of IT budget.

Restructured the IT department, enhancing efficiency and slashing more than $100K a year in expenses from hardware and software & restructuring and negotiating new contracts.

Developed security risk assessment, compliance requirements, and IT management policies Company-wide.

Created state of the art Data Center/Network Operating Center increasing network reliability to 99% and driving savings exceeding $100K annually.

Implemented a new VoIP system in the US and Latin America with a savings of $80k a year.

Led five-person IT team to implement new SaaS HR and Payroll System, producing $150K annual savings and reducing system downtime.

Implemented comprehensive network system between corporate offices in the US and the Latin America and Africa locations. Increased access reliability and speed, enabling on-time billing. Reduced payment time by three months.

Laid the foundation for the design and implementation of Disaster Recovery and Business Continuity plans and introduced critical applications and innovative technology.

Orchestrated innovative site verification process resulting in significant savings of $100k a year.

Part of the team in moving financials from Great Plains to Oracle.

Managed the development team using Scrum and Agile methodologies.

Created a working design and detailed plan to move Oracle EBS into the Cloud.

Director of IT - North America – Millennium Hotel & Resorts, 2012 – 2013

Leading global billion dollar hospitality management and real estate group. operating 120 hotels in 79 destinations in Asia, Australasia, Europe, the Middle East and North America.

Led an IT staff of 14 with $10M budget responsibility to manage all IT operations across the US properties, coordinating closely with counterparts in Asia, Europe, the Middle East, and New Zealand. Ensured regulatory compliance (PCI) and proper operations of critical applications.

Renegotiated hardware and software contracts, reducing costs by more than $150K annually.

Developed strategic relationships with maintenance vendors, enabling $300K savings per year.

Launched a Tier 1 to Tier 4 User Support process and improved network SLAs, policies, procedures, and priorities.

Coordinated IT portion of complete renovation of 14-floor, 321-room hotel spanning re-cabling, improved Wi-Fi throughout, enhanced phone system and restaurant POS system, a Multiprotocol Label Switching (MPLS) system, and software upgrades.

Director of IT Operations - Performance Team, 2009 – 2011

Industry-leading logistics company providing third-party distribution and logistics from twelve domestic hub cities to customers in retail and manufacturing industries.

Administered Network, Data Center, IT Purchasing, Help Desk, and Desktop Support functions, managing 10-member staff and budget of $5M.

Implemented improved procurement, Help Desk, KPIs, and SLA policies and procedures.

Restructured Help Desk operations resulting in a $100k savings in soft costs.

Developed strategic partnerships with LEC companies and Network providers.

Created tiered user support structure driving annual savings of more than $100K.

Renegotiated vendor contracts for MPLS, IPFLEX, WAAS, and Server pricing.

Head of IT - Grancell, Lebovitz, Stander, Reubens and Thomas, LLP, 2007 – 2009

California’s Leading Workers’ Compensation Defense Firm, with 12 offices in California

Spearheaded all IT operations, budgeting, and system functionality by implementing new MPLS network; upgrading the Help Desk, Programming, Telecom, Data Center, and Networking departments.

Enhanced customer service by establishing service level agreements and uniform policies and procedures.

Improved customer satisfaction from 30% to 93% by providing 24/7 functionality for IT services.

Developed recovery plan that ensured critical functions maintained working in disasters.

Led the relocation of 40 servers, all PRI lines, analog, and internet lines to a new location with minimal downtime.

Established a state-of-the-art computer room with new switches, new UPS batteries, and earthquake racks for the servers.

Created a user support tiered structure which enabled users in all 12 offices to get resolution to computer related issues resolved in a timely manner.

IT Manager - Head of User Support - O’Melveny & Myers, LLP, 2004 – 2007

International law firm, $900 million a year, with offices in the US, Asia, and Europe, with practices in securities litigation, white-collar defense, corporate, antitrust, appellate litigation, international trade, private equity, and entertainment law.

Managed a 3-level global user support group with 59 reports worldwide and a $10M budget. Created the LA Law Forum that allowed user support groups from other LA law offices to network and share ideas. Built a strong IT staff that was responsive to the firm’s needs 24/7 within 6 months of hire.

Earlier Experience: Director, Help Desk Operations - Turner Techtronics, Inc.; Manager, Critical Business Systems – DirecTV; Project Manager - The Walt Disney Company.

Additional Information

Avid musician and athlete – Xfit, Martial Arts, Basketball – and highly involved in charitable work through The Dream Center, a non-profit organization focused on assistance programs for poor, hungry, and homeless persons and programs for drug users and victims of sex trafficking.

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