Opera System Fidelio system Microsoft Office Outlook-Group wise

Professional Summary

Skills

Work History

TAMARA HADDAD

Doha, Qatar (C) 009********** **********@*****.*** Opera System

Fidelio system

Microsoft Office

Outlook-Group wise

Business correspondence

Strong communication skill

Organizational skill

Time management and ability to work

under pressure.

Strong leadership and motivational skill

ClusterCurrent Reservation Supervisor 05/2016 to

Marsa Malaz Kempinski, The Pearl - Doha – Doha, Qatar Ensure revenue target (budget, Forecast ) are achieved. Supporting director of revenue and be pro- active.

Monitor rates and close out special rates.

Monitor rooms inventory and adjust if needed.

Allotment /Block wash and control,inventory control for WHP, suggest stop sale, monitor release dates.

Supporting the team at all the times, conducting training's regularly. Make sure all reservation request are replied to within same day and entered in PMS according to hotel standard.

Preparing the daily reports.

Handling OTA extranets and channel manager. Ensuring rate parity on all OTA's, that content is up to date.

Reservation Manager 11/2015 to 05/2016

Swiss Belhotel Doha – Doha, Doha

Coordinate with sales and reservation team for all room bookings and provide training. Assist to resolve all issues.

Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines. Education

Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.

Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.

Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.

Scheduling and Payroll.

Collaborate with staff development and provide require feedback and assist to answer all incoming calls and manage all online inquiries.

Was holding the Assistant Front Office Manager position at the same time. Reservation Supervisor 07/2014 to 11/2015

Dead Sea Spa Hotel – Amman, Dead Sea

At the same time handling the position of Group Coordinator. Reservation Supervisor 07/2006 to 02/2011

Sheraton Amman Al Nabil Hotel – Amman, Amman Governorate Spa Manager 05/2005 to 03/2006

Jordan Valley Marriott Resort & Spa – Sweimeh, Dead Sea, Jordan Front Office Team Leader & Reservation 06/2002 to 03/2005 Commodore Hotel Amman – Amman, Jordan

High School Diploma: 1996

Um Habeba School - Amman -Jordan

Diploma: Hotel Management Diploma 1998

Jerusalem College - Amman -Jordan

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