Customer Service Technical Support
Resume:
Ryan Leonor
+639********* Villa San Lorenzo, Loboc Lapaz
************@*****.*** Iloilo, Philippines, 5000
Seeking Position As:
Virtual Assistant
Dedicated candidate and hard-working to reach company’s mission and vision. Represented customer service and technical support . Professionally handle customers with respect and concern.
Customer Service Skills Twitter and FB Customization
Technical Support Skills Creating Videos and Powerpoint
Excellent Managerial Skills Knowledgeable in Wordpress and HTML
Professional Experience
Techvedic Apr. 2016 – Oct. 2016
All Round Virtual Assistant
Admin
Trainer
Team Lead
Customer Support
Video and Twitter Customization Creator Feb 2010 – Oct. 2017
Independent Contractor
Created videos for advertisement and webinars. Customized twitter and Facebook accounts for different niche.
Managed social media marketing for branding which also includes research and creating Twitter, Facebook, Instagram and Youtube posts.
Manipulated images and text integration using Photoshop. Created headers and banners.
Knowledgeable in WP from domain to hosting including cPanel.
Advertised and managed puppies for puppy niche.
Approved clickbank product.
HTML knowledgeable
SEO
Create video descriptions, customize and optimize youtube channels.
Teletech, Iloilo Feb 2008 – January 2010
Customer Service Representative (graveyard)
Received inbound calls and answered customers account queries. Processed online payments and products upgrade.
Product Trainer for 1 month Program.
EME Language Center June 2007 – Jan 2008
ESL Tutor
Taught basic English, reading and pronunciation for Korean students online and one-on-one set up.
Etelecare Global Solutions Aug 2006 – April 2007
Technical Support Representative (graveyard)
Troubleshoot Dell customer’s laptop and desktop. Processed payments and sent trouble tickets.
Teleperformance Feb 2006 – July 2006
Customer Care Specialist (graveyard)
Troubleshoot Dell customer’s laptop and desktop. Processed payments and sent trouble tickets.
Korean Language Center May 2005 – Dec 2005
English Tutor
Taught basic English, short talk and Essay composition
KUOK Group of Company Jun 2004 – Sept 2004
Carpark Cashier
Accepted amount for car park ticketing at Shangrila.
SENCOR (Systems and Encoding Corporation) Nov 2003 – Apr 2004
Data Analyt/Web Investigator
Analyze data and edit data for specification.
CMC (California Manufacturing Corporation) Apr 2003 – Oct 2003
Factory Worker
Cap tightener and packing pastas.
INNODATA Jan 2001 – Oct 2001
MagicBook Editor
Edited data for specification.
Education & Technical Skills
Western Institute of Technology, 2000
Bachelor of Science in Computer Engineering
Social Media Excel PowerPoint Word
Photoshop Wordpress Video Creation/Marketing
English Web 2.0 Creation Email Marketing
Additional Personal Profile
Date of Birth: September 17, 1978
SKYPE: ************@*****.***
References:
1.Richard Fernanadez
CSA Startek
2.Rowena Teodosio
Virtual Assistant
**************@*****.***
3.Cheryl Janecky
Quickgoodfortune.com
*************@*****.***
Contact this candidate