Windows Server Customer Service

Cell 909-***-**** **************@**********.***

Professional

Objective

Accomplished professional seeking a position where I can continue to grow and excel professionally and be a valuable asset to the continued growth and prosperity of the company.

Qualification

Summary

Offering a comprehensive background of Platforms/Operating Systems, Hyper-v Networking, Software/Tools, Hardware, Exchange Server 5.5, 2003, 2007, 2010, Firewall, Cisco IOS, Routers, Windows and Office, Remedy, KNAPP WMS Kisoft, VM administration.

Staff recruitment and management of a team of up to 5, supporting 150 to 3000 employees

Proficient in planning, implementing policies & procedure and completing projects to high standards in time-critical situations

Strengths include leadership, time management, organizational, interpersonal, and problem solving skills.

Currently pursuing certification in installing and configuring Linux OS

Professional

Experience

American Cybersystems

IT Specialist Tier III (10/2017 – Present)

Hyper-V Virtualization Administration

Windows Server 2012 & 2008 Administration, and support

Windows 10 & Windows 7 setup and support

Support of exchange server 2010 and exchange server user account administration

Addressed exchange server issues in a timely manner

Remote and on-site support of Windows Domain

User account configuration and administration in a Windows domain

Asset maintenance and inventory

Shoretel phone system support with Cisco IP phones

Kaiser Permanente

Sr. Systems Administrator (5/2017 – 8/2017)

Compliance investigations (Linux log files, or data as needed).

Experienced with MS Exchange Server 4.0 through Exchange Server 2013

Linux (OES), Wintel Servers

Server Backups (Backup Exec)

Windows Server 2008, 2012, AD, DNS & DHCP, Group Policy

Performed regular exchange server testing and documented results in reports

Kisoft (KNAPP WMS), Remedy Ticketing

Minor Reports development (Oracle SQL).

QA Testing of vendor supplied application changes.

Software release support – Manage vendor releases into non-production, testing, and production.

On-Call Production Support.

Business/Client liaison – document business requirements, translate to technical requirements for vendor development.

NTT Data (Federal Contractor) (4/2010 - 3/2017)

Systems Administrator/Sr. Desktop Admin

Server administration/Technology Specialist Windows 2008 & 2012, Linux OES2

Windows Server 2008 or later, AD, DNS & DHCP

Server Backups (Backup Exec)

VMWare vSphere 5.5 managed, including all VM machines.

Remedy ticketing system, Remedy Administration trained.

Cell Phone Administrator, maintenance, App updates, inventory, distribution.

Communicate complex technical requirements to nontechnical admin staff.

Sound knowledge of system and server admin tools

Windows Vista Server Administration which is a Ticketmaster product

Windows Vista workstation support, Backoffice and Frontdesk

POS Ticketing system, POS Receipt Printers, POS Ticket Printers, POS Touch Screens and cash drawers, and Vista Database maintenance

Conduct risk and vulnerability assessments with regards to PII

Professional

Experience

Enjoy Beef Jerky (6/2007 – 4/2010)

Network/Desktop Administrator

Server administration, desktop support, SQL administration

Windows Server 2003 & 2008 AD, DNS & DHCP

ERP System installation and Management.

Server Backups (Backup Exec)

Windows XP, Network monitoring and management, workstation repair and troubleshooting

Remote and onsite support for 3 locations

POS System installation and support, POS Touch Screens, Receipt Printers.

PC and Laptop application installation, support, maintenance and repair

Input clients information into the system verifying their personal information before ending the call

Perform customer service and ensured customer satisfaction

Server Build, Installation, and Deployment.

City of Riverside Police Department (12/2002 – 6/2007)

Server Administrator/ Operations Lead

Manage a team of 5

Performed regular exchange server testing and documented results in reports

Ensured the smooth operation of Exchange servers.

Overall responsibilities for managing operations

Server Backups (Backup Exec)

Process payroll and billing

Network, Desktop/ Helpdesk support

Cluster servers, SQL server7/2000 and Netware 6 server

Multiple proprietary applications

Bates USA (Advertising) (9/1997 – 12/2002)

IT Manager

Managed a team of 5

Supported a company of 200 employees at 3 locations

Oversaw all staff recruitment, resource allocation, and employee assessment functions

Maintained all servers and Cisco routers in a Windows 2000/Novell 5.1 environment

Multiple proprietary applications

Handled the backups (Backup Exec), remote access, as well as the company website

Temporary and Contract positions held (1994-1997)

Certifications

Education

Professional References

ITIL v3, CCNA Security, CNE

ITT Tech, San Dimas, CA

Bachelors Computer Network Services/ Computer Management & Security

Training Camp

VMware vSphere: Install, Configure, Manage v6.5

Professional references available upon request

Contact this candidate