Network Technician
Resume:
Karee C. Minter
Lithonia, GA. 30038
*******@*********.***
Professional Summary
Seasoned Multi-Media Technician with more than 17 years of experience with AT&T Network Operations & Bellsouth Telecommunications with a Six Sigma (White, Yellow & Orange) Belt Certification. Excellent communications, organizational, analytical and problem-solving skills. Track record of achieving exceptional results in resolving internal and external customer troubles in a professional, courteous and seamless manner utilizing all applicable resources and strong knowledge of data center environments. Proven ability to implement change, exceed targets, learn quickly and interact with diverse technical and non-technical groups. Ability and willingness to travel domestically and internationally to continue growth.
Skills
Experience with Cisco and Juniper Enterprise and Service Provider network hardware platforms and architectures including data center switching platforms.
Strong working knowledge of routing and switching technologies and protocols
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure
Experience
AT&T Multi-Media Technician-(Project Management) 2014- Present
RESPONSIBILITIES
Install large-scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment.
Physically troubleshoot various network components on network infrastructure including routers, switches, console servers and optical transport equipment.
Provide onsite network support and expertise for all teams on the local data center.
Liaison for remote networking teams.
Verify capacity, draining traffic, suppressing alarms before replacing; optics, line cards, sup cards.
Troubleshooting network link/device/configuration issues, isolating the problem, fixing the problem.
Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
Tracking, maintaining and updating asset inventory of defective and replacement parts.
Troubleshoot, tracing, looping links to locate the physical issue.
Tracing and isolating cables through patch panels.
Testing and cleaning fiber optic cables, and optical interfaces.
Schedule and perform network maintenance, repair, and upgrade tasks as needed while
limiting the impact on the production network
Strong working knowledge of Linux OS, CLI navigation, Cisco IOS, Juniper OS and bash.
AT&T 2000-2014
Multi-Media Technician- Tier II NOC
Analyze and interpret complex broadband schematic drawings in performing provisioning, installation and maintenance of broadband infrastructure
Utilize network monitoring and analysis applications to assist customers, vendors, central office technicians, field technicians, TAC and Network Reliability Center
Determine root cause and implement resolutions for escalations, elements failure and system degradations for layer 1,2,3 and 4 issues via Smart Chat, calls or ticketing system
Monitor trunks and inter-office facilities to take appropriate corrective or proactive measures for network congestion
Utilize MSOC tools for performance tracking
Maintain required record on facility equipment and end-user assignments
Education
CCNA (will be completed 2017)
Associate Degree for Computer Information Systems Technology
Interactive College of Technology Chamblee, GA
References
Professional and Personal references are available upon request
Contact this candidate