Senior System Engineer/Exchange

Summary of Experience

Accomplished Senior IT Professional with demonstrated success implementing strategic IT initiatives. That improve business functionality with positive impacts on the bottom line. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. Possesses first-rate communications and collaboration skills to lead and work in concert with diverse groups effectively.

Core Competencies:

Windows Server Active Directory (AD) 2003 2008R2 2012, Exchange 200*-****-**** 2013 2016, OCS 2007R2, Lync 2010 2013, PowerShell VMware ESX 4 5 5.1, Office 365, Skype for Business, Lync Online, DAG, Load Balancers, SCOM 2007R2 2012, SCCM, SAN NAS Storage, Rack Servers, Cisco Switches\Routers, Windows 7 8, Office 200*-****-**** 2013, Internal/External DNS, Certificate of Authority, SAN\Wildcard Certificates, PKI

Clearance Level

Public Trust – Issued by Treasury/IRS

Education

Devry University • Bachelor’s Degree of Science – Network and Communication Management

Certifications

Certified Cisco Network Associate (CCNA) 2014

Axway Mail Gate Certified

McAfee Epo software Trained

Project Experience

IntactTechnology (HPE) • IRS

01/2017 - Present

Position: Senior System Engineer/Exchange

Daily Reporting on “Site Health Checks” of 240 Exchange Servers across two sites in the Exchange environment.

Troubleshooting of common and unusual errors of flagged issues that have been noted, follow through of noted issues until resolution.

Provide Tier 3 support to resolution.

Knowledgeable use of PowerShell, for routine tasks.

Familarity and use of SCOM 2012 for alert monitoring and resolution of discovered alerts as it pertains to Exchange 2016 infrastructure.

Daily use of Active Directory Users and Computers to validate PSTE user accounts.

Daily evaluation of web applications for the Barracuda PST Enterprise tool.

FannieMae

09/2016 – 01/2017

Position: Senior System Engineer

Reviewed document on standard operational procedure in the FannieMae messaging environment.

Restoration of historical email with use of Symantec Ev9 (discovery Accelerator).

Operational on-call support during off hours,

Provided rudimentary feedback on documentation and retention policies.

Daily Tier2 – Tier 3 support on BMC Remedy ticketing system.

Pre and Post O365 Migration support and assistance with affected migrated mailboxes.

In preparation of Enduser Migration used Active Directory to modified attributes, to be recognized by active

Maintained user, group, and computer accounts for the FannieMae Domain

VERSA Integrated Solutions, Inc.• Food & Drug Administration

12/2015 - 09/2016

Position: Senior Exchange Engineer

Exchange 2010/Outlook Stabilization: Designed an implementation plan of 30/60/90 day effort. Cache mode re-enabled of users not in cache mode, a staggered approach

Implemented Mailbox retention policies, for mailboxes that have grown to large.

Developed Outlook usage tips to be incorporated to the end-user community.

Documentation of operational procedures of outlook and Exchange.

Provided recommendations of new Email anti-virus for Exchange McAfee security for Exchange.

Actively participates in the discussions of the technical planning of the Exchange 2010 environment. By providing technical recommendations and assessments of the direction/health of Exchange.

Freddie Mac

11/2014 – 09/2015

Senior System Engineer/Exchange

Active Directory: Setup Managed service accounts for the domain.

Facilitated in the migration of Lotus Notes domino to Exchange 2013, over 10,000 mailboxes, preparation to Office 365.

Participated in the Directory sync from Lotus Notes to Active Directory Migration ac User accounts.

Used Active Directory (ADSI EDIT) in a situational many to remove abnormalities from end-users migrated account.

Worked closely with Microsoft to identify risks and perform remediation involving Active Directory (AD) domain health as it pertains with Exchange.

Daily Troubleshooting &Administering of Exchange 2013 environment at Tier2 and Tier 3 levels.

Resolved tickets, during and post migration average 30 tickets a day.

Daily rebalancing of local mailbox moves with use of a PowerShell script for over 10,000 mailboxes equated to 5.1 TB of data.

Implemented Mailbox size retention policies across the Freddie Mac Exchange 2013 environment.

Assisted in Legal department e-discovery and acquire of pst's

Facilitated in the administration of TSM/DP 7.1.1 back up application as related to exchange 2013.

Creation of documentation/Operational procedure of Exchange functions and tasks.

BlueCross Blueshield

10/2013 – 11/2014

Position: Senior Infrastructure Engineer/ Office 356

Facilitated in a Hybrid environment, migration of a bulk of users from on premise exchange 2010 environment to O365.

Administration of O365 user accounts, permissions, granted elevate a specific access.

Completed troubleshooting of tickets daily to ensure ender user connectivity and customer satisfaction within the scope of SLA Agreements.

Involved in daily scrums in collaboration with Microsoft to ensure the best practices in migration of public folders 2003 to exchange online.

Created technical documentation used in the on-premise Exchange 2010/Lync 2010 environment.

Provided training used in post patching of exchange 2010 servers.

Emblem Health

06/2013 – 09/2013

Position: Senior System Engineer/Messaging

In Active Directory 2008, Configured users, groups, group policy objects, service accounts, application layer services and other objects, often coordinating with software developers.

Performed and assisted in all aspects of Emblem Health’s messaging environment of Exchange 2007 and Exchange 2010 spanning two sites. (SunGard DR New Jersey and in Manhattan New York).

Assisted in the Migration of combined 10,000 users and service accounts from exchange 2007 to exchange 2010.

Performed Administrative Troubleshooting duties after migration of Emblem Health Messaging environment: Outlook 2003-2010, Unified Messaging2007-2010, Good Mobile Control v2.20.315, BlackBerry Server 5.0.3, Lync 2010.

Participated actively in technical planning discussions of Exchange 2010 environment.

Participated in a team-on call rotation to watch Emblem Health Messaging systems and report and act on alerts that come throughout the night.

Provided full range of technical support and work flow training for Level 1, Level 2 and Level 3 IT engineers.

Handled A-Level case for customer’s emergency, collaborated with Microsoft engineers from customer support center as needed.

Title Resource Group

10/2012 – 05/2013

Position: Senior Exchange Engineer

In a team environment aided in the Exchange 2010 migration for 10,000 mailboxes utilizing Microsoft Best Practices.

Created Power Shell scripts to produce daily reports for Public Folder replication and mailbox statistics.

In Active Directory (AD)/2008. Created user ID's, roles, groups OU's etc.

Provided level 3 troubleshooting for Exchange 2010 issues during and after migration.

Configured offsite message hygiene solution rules and standards for Postini.

Designed Visio Diagrams for visual representation of protocols and ports from DMZ to internal network.

Troubleshot and resolved Exchange 2007 CCR and SCR replication issues to ensure environment was a at a99.9% up time.

Lead a team in the migration of 100GB of Exchange 2010 public folders to shared mailboxes.

Provided systems analysis and implemented an archiving solution based on business needs and SLA.

Provided systems analysis and technical detailed comparison on alternate spam filtering solutions such as barracuda and IronPort.

Administered Cisco IronPort C801 Spam Filtering Solution on DLP (data Loss Prevention) and as well custom outbound/inbound mail policies.

Tech Target

01/2011 – 09/2012

Position: Senior Exchange Engineer

Performed instructional design and Web development for delivery, training, and on-site.

Planned architecture and implemented migration from Exchange 2003/2007 to Exchange 2010 architecture.

Integrated High Availability and Site resiliency by implementing Data Availability Groups (DAG) among 6 mailbox servers.

Quest Migration Manager for Exchange tool was used for mailbox migration.

Used tools pre-deployment analyzer, and HP capacity planner for capacity planning.

Prepared Failure Mode Effective Analysis (FMEA) to mark vulnerable/critical phases during migration.

Prepared co-existing lab environment for exchange 2007, and 2010.

Supported the Exchange 2003, OWA, ActiveSync, Blackberry Enterprise Server 4.3, Mail Marshal, Antigen antivirus, RightFax.

Lync 2010 was introduced for IM, and Archiving purposes.

Worked with GFI essentials for anti-virus, and anti-spam, and attachment filtering.

Configured Solutions for name resolution methodology - DNS & WINS.

Implemented and Configured Threat Management Gateway Firewall.

Configured Routing, Remote Access, & VPN using TMG.

LAN's architecture, including IP subnet calculations & configuration.

Worked with other groups to provide a functional backup / recovery solution for Exchange/email issues during different phases.

Daily user support, on-call rotation, SMTP troubleshooting, SPAM filter configuration.

United Airlines

10/2009 – 12/2010

Senior Exchange Engineer

Led the messaging team for mailbox migration to a fault tolerant Exchange 2007 infrastructure.

Designed, and planned migration of users with CCR clustering for High Availability.

Implemented multi-site messaging infrastructure design.

Prepared, and wrote documents for planning, and end-user training.

Included SAN and clustering (NetApp) implementations.

Hardware planning for exchange 2007 using iops per mailbox.

Used Symantec anti-virus and SPAM filtering.

Configured Blackberry Enterprise Server 4.0.

Maintained user groups, accounts, and permissions.

Creation and Execution of Functional Test Plans.

Fruit of the Loom

01/2009 – 11/2009

Exchange Migration Engineer

Designed & implemented migration from Exchange 2003 to Exchange 2007.

Implemented Cluster Continuous Replication, for fault tolerance, and availability.

Used Quest Migration Manager for exchange for mailbox migration.

Prepared Standard Operating Procedures docs.

Hardware planning using System Center Capacity Planner (SCCM).

Isolated DMZ and development networks from the production network.

Installed new Blackberry Enterprise Server 4.1.

Migrated blackberry users from 3.64/4.0 to 4.1 in new Exchange organization.

Migrated mailboxes, contacts and distribution lists from Exchange 5.5 and 2000 to Exchange 2007.

Replicated public folders, and moved offline address book.

Responsible for project management and documentation from start to completion.

Resolved tickets, during and post migration.

Contact this candidate