Customer Service Quality Assurance

Bobby Cowan Beloit, WI *****

C 608-***-**** E *****.*******@*****.***

SUMMARY: To obtain a position that will utilize my work experience and skills while offering me opportunity for advancement.

SUMMARY OF QUALIFICATIONS:

Sound knowledge of safety procedures

Highly motivated professional with ability to work as part of a team

Ability to communicate to others to convey information effectively

Strong math skills and attention to detail

Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Detail-oriented and highly organized

Excellent customer service, basic computer knowledge, and knowledge of various tools

EXPERIENCE:

Ingersoll Cutting Tool Co. – Rockford, IL

Set-Up Operator 09/2013 – 12/2013

Set-up and operate jobs for CNC Tool machine

Manufacture special tooling to detailed print specification

Knowledge of cutting tools and their materials

Consistent quality assurance monitoring supported through daily log inputs

Utilized both basic and modern inspection equipment

Checked, cleaned, and maintained machine parts

Used computer to check emails and job orders

North American Tool – South Beloit, WI

CNC Machinist 2007 - 2013

Set-up and operated 3 different CNC grinding machines for smaller tools

PDC – Beloit, WI

Driver 2006

Non-CDL driver, no touch for various parts from Beloit, WI to Janesville, WI

LKQ – Janesville, WI 2005

Warehouse Associate

Warner – Roscoe, IL

Cell Member 1978 - 2003

Production work at a CNC cell with light assembly work for big armatures

Manual machines, packed and shipped.

United States Air Force

Medical Material Specialist 1979 - 1983

Rank E-3, Honorable Discharge

Education

Blackhawk Technical College – Certificates in: Machinery, General Blue prints, CNC Machines, Safety

Beloit High School – Diploma

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