Sales Manager

Fremont, CA *****

Mobile: 510-***-****

E-mail: **********@*****.***

Abe Nasser

●10+ years of industry experience including software QA, systems integration, technical sales, business development, and product management with strong communication and leadership skills.

●Experienced with IPTV, Internet/Mobile TV, video conferencing, API Development, Cloud environment, VoIP infrastructure, and mobile application test, design, setup, and management.

●Experienced with MuleSoft, ServiceNow and SalesForce Cloud API development and infrastructure.

●Analyzed and tested protocols such as H.323, SIP, RTP, SMTP, TCP/IP, HTTP, DNS, ATM, Ethernet, SNMP, G.168, Cisco VoIP Protocols, and more.

●Strong knowledge of telecommunication, video, mobile, networked application, and Internet infrastructure products.

●Verified and certified media partners and software entertainment entities with Google Fiber and Cast infrastructure including AllCast, Hulu, Pandora, NetFlix, Google Chrome, Google Anvato, Plex, VideoStream, Twitch, Google Play Movies, Google Play Music, YouTube and much more.

●Configured and supported enterprise class software/hardware and administrated LAN/WAN, Windows server, UNIX Server, Exchange client/server, Open Day Light SDN (ODL), MS SQL server, Oracle, Amazon Cloud, CDN, CRM, and MS Internet Information Server.

●Experienced in various test solutions and network protocol analyzer tools such as Hammer, IXIA, ASCOM, WinRunner, RadCom H323 load generator, HP LanView, Sniffer, WireShark, Domino Plus, HP OpenView, LTE analyzer, Tektronix Medius, ScienceLogic Callsign, and more.

●Experienced with Cisco’s LAN/WAN switches and routers, optical networks, Windows, Android, MAC, and UNIX/Linux environment.

●Designed Voice over IP and IPTV networks for major industry customers using VoIP/ATM gateways, IP Phones, DSLAM, IAD, IPTV STBs, gatekeeper, satellite equipment, media server, IP call/contact center, IP IVR, and soft switch.

●Familiar with wireless standards and protocols such as Xirrus and Cisco WiFi 802.11x, Mobile IP, WAP, LTE, GSM, Bluetooth, IoT, IoE, WiDi, and CDMA.

●Literate with relational database, data mining, object oriented system analysis and design, PERL, Python, Visual Basic, Java, JavaScript, VBScript, C/C++, and VoiceXML.

●Managed software development, software/hardware test cycle and dynamic web site projects from analysis phase to completion.

●Designed, developed, and administrated multimedia and dynamic Internet web applications, social networks, e-commerce solutions and web portals.

●Expert in search engine optimization, social marketing, video syndication, viral marketing, and affiliate program management.

●Expert in establishing strong customer relations and generating sales prospects and opportunities with proven ability to identify & to analyze business challenges.

●Ability to build effective working relationship across a range of people and organizations internally & externally.

Education

BS received in Software and Information Engineering San Jose State University May, 1999

Experience

Google, Inc. September 2017 – Present Sunnyvale, CA

Lead Systems /Test Engineer (Consultant)

Developed test plan and test suites on end to end system functions of Google Anvato IPTV infrastructure: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services.

Developed technical training, plans and processes for testing of multiple video systems across multiple geographical areas and used logical troubleshooting processes and implements documented break/fix actions

Developed plans and structure to maintain video services applications, CDN, VOD, and Broadcast services.

Managed multiple technical projects and communicated them with high level management that required to test and diagnose video impairments and implement documented break-fix measures.

Verizon October 2015 - August 207 San Jose, CA

Technical Analyst Production Support & System Test (Consultant)

●Supported the end to end system functions of the Operations Center organization: Monitor, Report and Fix any content acquisition, Transcoding, Transport, Delivery, Servers, CDN and Web Services.

●Performed surveillance of multiple video systems across multiple geographical areas and used logical troubleshooting processes and implements documented break/fix actions

●Remotely tested and maintained video services applications, CDN, VOD, and Broadcast services.

●Performed Advertisement analysis and Ad Marking using 3rd party tools and applications including ONIT.

●Applied critical thinking skills to diagnose video impairments and implement documented break-fix measures.

●Worked closely with the Video/Network Operations and cross-functional teams to solve customer-impacting conditions.

●Supported operational efficiencies and network performance improvements thru proactive surveillance and remote break-fix actions.

Google, Inc. May 2015 – October 2015 Mountain View, CA

Systems Integration Management & Technical Sales Systems Integration & Test Consultant

●Managed multiple project test & integration efforts in parallel including Google Fiber, Google Mobile and Google Cast.

●Performed systems integration, systems testing, and compatibility testing across mobile platforms, Linux/Windows environments and Google Fiber TV Boxes.

●Communicated all aspects of Google Fiber & Cast pre-production efforts with upper management and support/marketing team.

●Verified and certified media partners and software entertainment entities with Google Fiber and Cast infrastructure including AllCast, Hulu, Pandora, NetFlix, Google Chrome, Plex, VideoStream, Twitch, Google Play Movies, Google Play Music, YouTube and much more.

Pacific Gas &Electric (PG&E) February 2014 – May 2015 San Francisco, CA

Systems Integration & Business Analyst

Developed test plan and test modules for Verint, Cisco, and IP Trade Communication Infrastructure designed for PG&E

Performed Systems setup, configuration, and testing of multi-datacenter network and infrastructure.

Performed all in depth testing of software applications, network, performance measurement and disaster recovery and redundancy.

Communicated all aspects of QA development life cycle, and systems integration results to upper management and 3rd party vendors.

Cisco Systems May 2012 - December 2013 San Jos, CA

Technical Pre-Sales, Systems Integration/Test and Support

Installed & configured Cisco Multicast Monitoring systems and verified updates, hotfixes, and new software releases.

Trained major carrier grade customers on Cisco video infrastructure products and supported sales organization with all technical requirements

Performed analysis and infrastructure integration with various Wifi network including Cisco and Xirrus products.

Gathered business requirements from customers and transformed the requirements to technical documents for product architect and marketing organization.

Performed tests, multicast discovery & traces, generated reports, and managed the IPTV infrastructure for both SPTS and MPTS networks.

Communicated all aspects of technical sales and systems integration results to upper management, clients, and 3rd party vendors.

Provided technical training to cable company’s support organizations & technical team on Cisco products.

Modified system test scripts based on PERL and Java.

AT&T & Verizon June 2010 – April 2012 Bellevue, WA / Walnut Creek, CA

Technical Pre-Sales & Systems/Network Test

●Setup ASCOM and IXIA wireless probes and network tools in Verizon and AT&T networks across the country.

●Developed test scripts using VBScript, IxLoad Scripts, and Visual Script builder to perform various CDMA, GSM, LTE, and Inter-Carrier wireless testing.

●Monitored & supported Verizon go90 Mobile and IPTV Network for live streaming on Mobile go90 App and linear channels.

●Monitored carrier network and reported discrepancies to the support organization.

●Trained and supported mobile carriers’ IT team on network monitoring, security, and performance measurement.

●Simulated interactive CDMA/GSM calls, LTE Data Flow, SMS, and MMS applications within mobile carrier networks.

●Performed pre-sales technical presentations and communicated customer’s requirements to the product development team.

Active Video Networks July 09 – July 2010 San Jose, CA

Systems Integration/Web Services Lead

●Designed test plan & processes for IPTV billing & management.

●Performed systems integration, systems testing, and performance measurement on multi-tier networks.

●Analyzed, and tested IPTV applications including Fox Reality, HSN, Show Time, Olympic, and much more for carrier grade customers.

●Modified PERL/PYTHON scripts for automated report generation.

●Verified the integration of Cisco and Motorola STBs, with Billing and Management of Active Video Networks.

●Setup and built billing and reporting systems on Dell Servers running CentOS, MySQL, and web services for cable operators.

CastGlobe, Inc. July 07 – May Fremont, CA

Systems Integration/Quality Assurance Consultant

●Designed test plan & processes for IPTV, Internet TV, VoIP, and Video Conferencing infrastructure including Billing, Accounting, Management, Hosted IP PBX, Transcoders, Streamers, Set Top Boxes and content delivery network.

●Performed systems integration, systems testing, and compatibility testing on voice and video over IP, and video over Wireless network.

●Recommended test tools and equipment for development, QA and marketing groups, and presented quality plan and processes to the organization.

●Setup bug tracking system, monitored quality processes, and lead other team members.

●Designed technical documents for IPTV, and VoIP products.

●Analyzed, and tested video codecs, encoder software and hardware, streamers, and set top boxes.

ArrayVox Communications July 02 – June 07 Fremont, CA

Software QA Manager/Consultant

●Designed test plan & processes for IP Call Center, IP Phone, Billing, Speech Recognition System, IVR, Windows CE Soft Client and IP PBX solutions.

●Performed systems integration, systems testing, and compatibility testing on voice over packet, and voice over wireless products.

●Recommended test tools and equipment for development, QA and marketing groups, and presented quality plan and processes to the organization.

●Setup bug tracking system, monitored quality processes, and lead other QA members locally and overseas.

●Performed market research & analysis for marketing group and developed competitive analysis documents for internal customers.

●Designed product literatures including datasheets, brochures, and technical documents for IP call Center and IP PBX products.

●Setup and demonstrated IP Call Center and IP PBX solution in various trade shows and conferences.

●Supported technical sales and marketing team during and after sales/marketing process.

●Generated advanced reports on test results for various group in the organization.

GlobespanVirata February 01 – June 02 Santa Clara, CA

Systems Integration Manager

●Built system integration and quality assurance lab from ground up and monitored quality processes throughout voice over packet department including development, marketing and sales engineering.

●Designed test plan and test cases for testing physical and datalink layer of GlobespanVirata’s voice over IP and ATM products.

●Setup IP and ATM network for testing high density, 768 channel VoATM/VoIP, chip on OC3.

●Performed functional, regression, performance, and system testing on VoATM/VoIP products.

●Setup bug tracking system and trained development and system integration team on bug report and procedure.

●Tested and evaluated the quality and performance of GlobespanVirata’s 128 ms echo canceller chip and scored the highest point in the industry in AT&T lab.

●Assisted in configuration management including code control and release in MS Visual Studio Environment.

Clarent Corporation November 98 – December 00 Redwood City, CA

Software QA Lead/Manager

●Managed QA group and Clarent H.323 Gatekeeper product life cycle in a rapid and fast growing environment.

●Interviewed and hired new engineers for QA, technical support, development and compatibility group.

●Designed Voice over IP Networks for major customers such as AT&T, Concert (AT&T+BT), NTT, Telstra, ITXC, RapidLink, ISPhone, Siemens, China Telecom, Intel, and many other Clarent enterprise and carrier customers.

●Performed market research and created competitive analysis document between Cisco, and Clarent products.

●Designed test plans to secure Clarent Command Center against Internet attacks.

●Performed compatibility testing in NetWorld & SuperOp shows.

●Planned, controlled and monitored Clarent Gatekeeper activities among various groups including QA, development, technical support, manufacturing, marketing and sales engineering.

●Designed test plan, test procedure and test cases for Clarent Gatekeeper, Cisco H.323 Gateways, Clarent Call Manager (softswitch product) and Siemens IP Phones.

●Played major role in releasing Clarent Gatekeeper product with high quality and standard to manufacturing and then to customers.

Lockheed Martin May 97 – October 98 Palo Alto, CA

Information System Analyst/NT Administrator (Contractor)

●Administrated company’s Network, Windows NT file/print servers, Exchange 5.0, SQL 6.5, and IIS 4.0.

●Evaluated new products (hardware/software) to enhance the usability, reliability and security of the network.

●Designed and developed dynamic (database driven) and multimedia web pages for the Intranet.

●Provided first line assistance and training to users on computers and applications.

Compression Labs Inc. (Vtel) December 95 – May 97 San Jose, CA

DVT/Reliability Engineer

●Configured and tested interoperability of CLI video conferencing products with Intel, PictureTel and VTel video conferencing systems.

●Configured and evaluated ASCEND network Inverse Multiplexer (IMUX) during the white and black box testing of video conferencing systems.

Skills

Experienced with Microsoft Office including MS Project, Powerpoint, FrontPage, Joomla Platform, Visio, Word, Excel. Literate with Java, C++, C, VisualBasic, VB Script, Java Script, ASP, XML, Nuance Speech Recognition,VoiceXML, SQL, and more. Strong knowledge of Video/Audio conferencing equipment, graphic design and video/audio editing. Experienced with QuickBooks Pro, Netledger (Oracle) Accounting, Sales Force Automation, and Customer Relation Management software systems- Sugar and SalesForce. Experienced with Mortgage Loan, Banking and Financial Sector. Knowledge of wireless technologies and protocols including 802.11x, WiDi, GSM, WiMax, CDMA, Microwave, Bluetooth, and Satellite Communication Equipment. Experienced with Windows Server, Android, Windows CE, Unix/Linux, MAC, Cisco IOS, and more. Literate with dynamic web application design and development. Excellent communication, leadership, product and project management skills. Very strong telecommunication, Networking, and Internet Infrastructure product experience. Expert with with Sugar CRM, Salesforce CRM, and other CRM Cloud based products.

Foreign Language

Fluent Persian (Dari), and German.

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