Customer Service Desktop Support

James L Newton

Cordova, TN ***** **********@*****.*** Phone: 901-***-****

SUMMARY

Experienced Desktop Support Technician with over 15 years’ experience in AS400, Windows Server, and Windows 7. Knowledgeable in supporting users and applications software as well as resolving issues that involve interaction between the client, server platforms, and the network.

CORE COMPETENCIES

●Desktop/Deskside Support

●Computer Technician

●AS400

●Hardware Builds

●HW/SW Upgrades

●Troubleshooting

●Supervisory Skills

●Client/Customer Service

EDUCATION & CERTIFICATIONS

National College of Business & Technology – Bartlett, TN Systems & User Support Certification, November 2014

CompTIA A+ September 8, 2014

CompTIA Network+ November 10, 2014

TestOut Network Pro Certification – February 12, 2014

TestOut PC Pro Certification April 22, 2014

PROFESSIONAL EXPERIENCE

Aeotek

Flextronics

12/2015 - 11/2017

Macbook Repair Technician

Diagnose issues

Determine repair procedure

Repair Macbook Pro, Macbook Air

Verify Repair

Dupont

2/2015 5/2015

System Migration Team

●Determine Warranty status, replace if out of warranty

●Back up relevant system data

●Reimage computer and install company approved software

●Consult with users about new systems and procedures

●Resolve any problems that come up with the new systems

Navy Exchange, Millington 6/2015 12/2014

Shipping and receiving clerk

●Accurately receive new products

●Entered products in the Store Management Database(Microsoft Access)

●Place product in storage or deliver to appropriate department

●Helped set up holiday display

Allenberg Cotton Company Cordova, TN

06/1997 – 12/2012

Computer Operations Specialist

●Night Shift Supervisor and main AS400 Operator, responsible for maintaining equipment and generating reports for various departments with the company

●Provided onsite upgrades and support services

●Desktop Support responsible for phone support as well as on site repairs.

●Provided HW/SW installation, server maintenance, and trouble resolution to 200 PC count

●Acted as escalation point after hours

●Diagnosed technical issues, network security, and maintained backup (attended/unattended) initiatives

●Delivered printing solutions and peripherals

03/1992 – 06/1997

Assistant Warehouse Manager

●Provided employee training and ensured proper handling of product samples.

●Supervised up to twenty employees.

●Required attention to detail in filling out government required paperwork associated with product samples and contracts

United States Navy

07/1981 – 06/1992

E 5 Petty Officer 2nd Class Honorably Discharged Secret Clearance expired

Contact this candidate