Customer Service Microsoft Office

Kyle Erickson

**** * ********** ** 781-***-****

Denver, CO, 80203 ************@*****.***

Education

University of Massachusetts Amherst May 2013

Bachelor of Science in Kinesiology, Minor in Psychology

Experience

Department of Population Medicine at Harvard Pilgrim Health Care & Harvard Medical School

Health Informatics Analyst January 2016 – Present

Actively lead the continuous development of software features as a product owner for the PopMedNet distributed research technology used in 7+ population health research/surveillance networks, including FDA’s Sentinel Initiative & PCORI’s PCORnet

Write and authorize detailed business requirements and QA/UA test plans for 100+ software features & fixes including functionality for machine-generated SQL queries, access controls, workflow design, and user interfaces

Promote product usability by regularly performing software demonstrations and trainings for project stakeholders, internal and external constituents, and end-users

Collaborate in the creation of a standardized data model for recording health data quality for use in distributed research networks by analyzing and designing the system’s purpose, needs, and limitations

Execute 5+ concurrent projects while meeting all project deliverables before their given deadlines

Led the successful migration of public software helpdesk platforms used across 9+ projects to resolve over 500 support tickets a year with zero operational downtime

Research Assistant December 2013 – January 2016

Supported the development of PopMedNet distributed research technology by collaborating on writing software business requirements and performing QA/UA tests

Demonstrated a strong understanding of healthcare IT, medical research, and customer service as the primary technical liaison partnering with 80+ medical centers in support of the PCORnet network

Maintained public software user’s guides and release notes in accordance with newly released features

University of Massachusetts Amherst Biomechanics Research Lab January 2012-May 2013

Undergraduate Independent Study

Executed several commercial and public biomechanical studies by recruiting participants, collecting and processing data, setting up lab equipment, and piloting studies

Rapidly acquired and applied a working knowledge of collecting biomechanical motion and force data, Qualysis motion tracking systems, and a firm understanding of the scientific method

Computer Skills

SQL/relational databases

Matlab

Exposure to SAS & Python

Microsoft Office

Data processing/analysis

Agile SDLC

Data visualization (Qlik)

Atlassian Jira, Confluence, Service Desl

Notable Presentations & Publications

1.Erickson, Kyle; Malenfant, Jessica; Barrett, Kim; Paczuski, Adam; Herzig-Marx, Chayim; Brown, Jeff S. (2017) “Distributed Health Data Networks: A Rapid, Systematic Approach to Verifying Machine-Generated Queries within Different Systems,” Poster presented at: AMIA 2017 Annual Symposium; Nov 4-8; Washington D.C.

2.Davies, Melanie; Erickson, Kyle; Wyner, Zachary; Malenfant, Jessica M.; Rosen, Rob; Brown, Jeff S. (2016) "Software-Enabled Distributed Network Governance: The PopMedNet Experience," eGEMs (Generating Evidence & Methods to improve patient outcomes): Vol. 4: Iss. 2, Article 5.

3.Malenfant, Jessica M.; Sturtevant, Jessica L.; Qualls, Laura G.; Erickson, Kyle; Curtis, Lesley H.; Brown, Jeff S. (2015) “Using PopMedNet to Support a Multi-Site Research Network: Lessons from PCORnet.” Paper presented at: AMIA 2015 Annual Symposium; Nov 14-18; San Francisco, CA.

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