Customer Service Technical Support

RICHARD BASILLA BEHERAN

P*, Brgy **, Poblacion, Bacacay, Albay 4509

Cellphone no. +63-917*******

Email add: ************@*****.***

Objective

I aim to use whatever soft or technical skills I have and work my way up, for professional growth and certainly for personal and financial stability for my family.

Work Experience

Nov 2015 – Feb 2017 Computer Technician, Computer Center Shop

Abha, Tanomah, KSA

Responsibilities include but not limited to interacting with customers of all computer related issues (desktop and laptop), software and hardware issues, printer issues, installations, networking (including modem issues) and third party software installations; reinstallation of OS, activation of anti-virus programs and devices synced to units.

Sept 2013 – Jan 2014 IT Supervisor/Data Station Officer (Meter reading Division)

Utility Solutions Inc., Legazpi City

Responsibilities include but not limited to handling all technical end of business i.e. uploads and downloads of data from system to rover devices.

Update of system data from main office to district offices including changes in rates, computations and other changes.

Maintaining the district offices’ computer software and hardware functions for fast and reliable update of data.

Coordinating with other offices of different companies for any and all related changes and information on system.

June – Sept 2013 Technical Support, HughesNet, Sutherland

Embarcadero de Legazpi, Legazpi City

Dealing with customer’s issues related to network and services provided, through calls.

Troubleshooting includes no connection, connected but no browse, basic hardware troubleshooting, etc.

Oct – Dec 2012 Web Designer, Equinox Virtual Solutions (Phils)

Daraga, Albay

Job responsibility was primarily to create the company web page.

Also assisted in assigning and sorting excel sheets of information and workload for different departments, as the company provides SEO services.

Nov 2010 – present Freelance Computer Technician, Albay

First to Third District of Albay

Upgrade or re-installation of OS Win7, Win8 and Win8.1 (personal computers, laptops, internet shop servers)

Installation of all programs ranging from Office, third party software and anti-virus, media software, games, and other devices like printers, scanners, video cams, etc.

Network and sharing internet and files set-up.

Basic recovery and reformat of corrupted hard drives and flash drives.

Troubleshoot all software errors that may or may not be related to third party programs.

Repair, reformat and reprogram of cellphones, android phones and iphones (mostly software issues).

Basic repair of malfunctioning laptop keyboards, no display screens, dead units.

Setting up cctv’s.

Basic troubleshooting for Mac OS.

Sep 2008 – Nov 2010 Technical Support, Optus Wireless

24/7 Customer Phils., Valero St., Makati City

Effectively interact with Australian customers who are using mobile internet service with Optus in resolving issues regarding their connection.

Clients are mostly small to medium stores that sells and offers our products and services, requests for activations, deactivations, porting of numbers from one telco to another, services like call forwarding, voice mails, etc. and volume orders.

Issues range from no internet connection, connected but no browse, basic hardware troubleshooting, setting up new connection, etc.

Jun 2007-Jul 2008 Mission Control (Realtime) Analyst, Sprint

Teleperformance, Edsa Crossing, Ortigas, Mandaluyong

Analyzing and generating real time reports for clients with regards to LOB’s productivity.

Checking if all team meetings and agent breaks are scheduled to avoid queues of calls.

Interacting with clients on a real time basis for reporting of data and productivity level.

Sep 2006-Jun 2007 Technical Support, Sandisk, Teleperformance

Octagon Bldg., Ortigas Center

Effective interaction in resolving, set-up and general instructions for usage of all SanDisk products i.e. mp3 players, memory cards, flash drives, ssd products and software.

Sync of all files, recovery of corrupted drives very important if product is used for business purposes.

Walk first time users through set-up of product for their devices, including transfer of songs and videos, files and software through calls.

March - Sep 2006 Customer Service Rep, APAC Customer Service

Libis, Cubao, Quezon City

Providing Newsday (tabloid of New York Times) customer satisfaction.

Includes but not limited to replacing lost, misplaced or damaged newspapers, providing discounts and freebies if necessary.

Handle and resolve all customer complaints.

Apr – Jul 2005 Branch Coordinator, V6 Training Center Legazpi

Rizal St., Legazpi City

Responsibilities include recruiting and training interested individuals to join the business.

Advertise products on local radio and tv networks.

General duties to keep branch office running smoothly.

Education

March 2004 College level (4th yr), BS Computer Engineering

AMA Computer College

March 2000 High School Graduate, Zamora Memorial College

Bacacay, Albay

March 1995 Elementary Graduate, Collegio de San Pedro, San Pedro, Laguna

Training

Nov 2014 – Dec 2015 National Certification II – Driving

Bacacay technical Training Center Inc., Bacacay, Albay

Accredited Technical Education and Skills Development Authority

Dec 2014 – Jan 2015 National Certification II - Computer Hardware and Servicing

Bacacay Technical Training Center Inc., Bacacay, Albay

TESDA Accredited Training

Oct 21, 2014 – Oct 23, 2014 Integrated Workshop on Hotel and Restaurant Services

JMG Training and Assessment Center Inc.

Ermita, Manila

Skills

Driving (motorcycle, automatic and manual four wheeled vehicles) International license

Wide technical knowledge in ISP and network troubleshooting

OS installation (all Windows OS, Mac, Ubuntu); Third party software installation

Interacting with clients, analyzing and generating realtime reports

USB modems (mobile broadband), and cellphones/smartphones

Basic web page designing; Adept in office programs (MS Office, Open office, Photo Editor)

Excellent written and verbal communication – English and Filipino

Personal Information

Age: 34 yrs old Birthdate: December 31, 1982

Height: 5’4” Birthplace: San Pedro, Laguna,

Weight: 62 kg Civil Status: Married

Citizenship: Filipino Religion: Roman Catholic

References

Renato Bertillo Glenhill Guamos

Administrator/Owner Freelance Architect/ TR Inc.

Bacacay Technical Training Center Inc. +63-906******* ; +63-912*******

+63-905******* https://www.facebook.com/glennhill1980

Contact this candidate