Engineer Technical Support

Carlos Fernando Perez Esquivel

QA Engineer/Software Developer

Monterrey, Mexico

Phone: +52-811******* E-mail: ******.**.********@*****.***

Professional Objective

Bilingual QA Tester looking to apply my experience and skills, while innovating and improving my knowledge on Testing.

Professional Experience

Nov 2015 - Present

Accenture – Application Development Analyst.

Common Securitization Solutions (Nov 2015-Apr 2017) Washington, D.C.

Working on Component Testing and Behavior Driven Development for Financial Services, my job consisted in having SCRUM meetings tracking and communicating task progress, status and key performance metrics, supporting the automated load/performance testing, focusing on overall application performance creating automated scripts with HTML tags and Java, creating Test Cases in HP ALM, opening defects through Rally and parsing with HTML/XML files with Spring Tool Suite with Maven repository, using Jenkins for starting modules and AWS environments and generating reports using automated test framework Cucumber, using Cukes Testing and analyzing data and application changes also working on SQL databases and Linux.

Anthem (Jun 2017 – Current) Monterrey, Mexico

Working as a Test Lead doing Integration Testing and Web Services, handling the Test Planning, using JIRA for Defect Tracking having daily meetings with the Project Manager and developers to discuss about the progress of each team, blockers and new information regarding the project. Using Selenium Web Driver with Java for Automated Testing with Cucumber and TestNG also working on both SIT and UAT environments with SOAP UI.

June 2015 – Nov 2015

Sygno IT Services - QA Engineer – Monterrey, Mexico.

Worked for the project of ACE doing manual testing (ABA Seguros) developing the Test Plan, Test Cases and running scripts based on SQL for the release of the environment working with the Iteration Methodology working with tools as Microsoft Visual Studio with C# for uploading documents that are important for the project or getting the scripts that are used to be executed on Microsoft SQL Server Management.

Dec 2013 –Aug 2014

Cydsa Corporate - Software Developer Engineer – Monterrey, Mexico.

Working with Software Development Life Cycle, researched manuals for learning OpenEdge, Lotus, JavaScript, HTML and UNIX for projects where I worked with deadlines and deliverables for the project management of the company such as a School Foundation where I developed a website which holds the information of the students that holds the tuition, the respective colleges that they attend, the type of Scholarship that they have and the payments that they have to do, also created pages for the financial accountability of the Industrial Plants that the company owns.

Jul 2011 – Dec2013

Softtek - Testing Engineer and Quality Assurance – Monterrey, Mexico.

Worked with Software Testing Life Cycle where through the different stages I would do the review for the requirements given by the clients and work through metrics such as On-Time Delivery, Quality Assurance and Timesheets, created Test Plans for the effort that is required, make the development for the Test Cases and carry out the Execution based out on the Test Cases using methodologies of Agile and Waterfall, communicating risks, defects, feature completeness and test coverage reports to the development teams to help inform any critical decision-making and give Knowledge Transfer to new team members.

Dec 2007 – Feb 2009

Sutherland - Technical Support – Monterrey, Mexico

Worked with the following projects: Symantec, HP, AT&T U-verse. Provided technical support to HP Notebooks and give assistance for virus removal to users that have Symantec anti-virus through remote access, working with metrics focused to Customer Satisfaction.

2005 – 2007

Teleperformance - Call Center Agent – Monterrey, Mexico.

Give support for Sprint customers explaining bills and offering services acquiring effective communication and negotiation skills.

Academic Credentials

2009 – 2012

Bachelor in Software Development Engineer, Universidad TECMilenio (Campus Las Torres).

2010

C++ Workshop and SQL Workshop, Universidad TECMilenio (Campus Las Torres).

2011-2013

Softtek: Agile Methodology Course

-Introduction to Performance Testing and Tools

-Performance Test Tool (HP VuGen)

-Scrum Introduction

-Validation and Verification

-Identification of Risks and Issues during Testing Lifecycle

-Test Tools (Quality Center and HP Application Lifecycle Management)

Skills and Interests

Languages

English. Conversational and written, fluent.

Skills

Profile: IT QA Engineer / Technical Support Databases and Software Development.

Hardware: Preventive and Corrective Maintenance.

Software: Office Package, Fiddler, Informix, ALM (Application Lifecycle Management), QuickTestPro (Basic), Appbuilder, Lotus. Spring Tool Suite, Jenkins, Git, WinSCP, Oracle SQL Developer, Altova XML Spy, Putty, Rally.

Methodologies: Six Sigma, Agile, SCRUM, Waterfall.

Operating Systems:Windows XP, Vista and 7.

Programming Languages: -C++, HTML, OpenEdge, .NET, Java, UNIX, JavaScript, Python Database: SQL.

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