Customer Service Professional Experience

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*******.*******@*****.***

Savita Gaonkar

RECEPTIONIST

Dedicated to continuous improvement of reception area. Record of attending to visitors and dealing with inquiries efficiently.

SNAPSHOT EXPERIENCE

Responsive, customer-focused professional with 7+ years experience in performing reception,

clerical, Tell Calling & administrative tasks.

Proven verbal and written communication skills.

Demonstrated talent in resolving customer complaints, handling high volume phone calls and

Answering customer queries.

Productive and diverse exposure of healthcare and hospitality settings.

Bilingual: Good in English and Marathi.

Proficient in computers including MS Office, database, internet and email.

AREAS OF EXPERTISE

● Correspondence Handling

● Phone Etiquette

● Customer Service

● Reception Maintenance

● Bill Processing

● Call Forwarding

● Log Keeping

● Event Coordination

● Reception Cleanliness

SELECTED ACCOMPLISHMENTS

• Reduced the annual front desk expenses through vigilant preventive maintenance and execution of cost effective strategies.

Augmented overall customer satisfaction by 50% through demonstration of commitment to customer care protocols.

Updated entire healthcare centre database within 2 months of employment effectively.

PROFESSIONAL EXPERIENCE

Company :Samarath Consulting Company

Role : Receptionist

Duration: March 10 to Present

Schedule customer bookings and guide them about available rooms and suites.

Greet the customers courteously and cater for their special requests, needs and complaints.

Over see maintenance of the reception and waiting area.

Coordinate customer payments and billing.

Made patient appointment s on phone and coordinated with all departments for consultant availability.

Provided information regarding available medical facilities and billing options.

Fielded telephone calls and forwarded correspondence to concerned departments.

EDUCATION

PASSED S.S.C IN MARCH 1999{MUMBAI BOARD}.

PASSED H.S.C IN MARCH 2002{MUMBAI BOARD}

PASSED T.Y.B.A IN MARCH 2008 {DELHI BOARD UNIVERSITY} WITH 1st CLASS.

PERSONAL DETAIL:

Home Address: Flat No 2/5, AGOSH BHUVAN CHAWL, KOKAN NAGAR, J.M ROAD,

BHANDUP (W). MUMBAI 78.

Date of Birth: 24th November 1987.

References : Will be pleased to furnish upon request

SAVITA GAONKAR

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