Customer Service Management

OBJECTIVE: I am currently looking for a fulltime position in an environment that offers a greater challenge, increased benefits, and the opportunity to help the company advance efficiently and productively.

EXPERIENCE:

Lead Transporter, St. Dominic Hospital, Jackson, MS 7/11/16-Present

Directs daily work of other patient transporter.

Trains new and existing employees; updates personnel files.

Evaluates work requirements and assignments; ensures efficient use of employees and distribution of work load.

Coach, counsel and discipline employees.

Accomplishes patient transportation by communicating job expectations, planning, monitoring and reviewing job contributing.

Prepares staff schedules.

Host/Server, Applebee’s, Clinton, MS 8/15/15- Present

Meet, greet, and seat guests.

Help guests select food and beverages by presenting menu; offering cocktails; suggesting courses.

Stay updated on current menu choices, specialties and menu deviations.

Promptly address customer service issues and refer customers to management when necessary.

Assist management with administrative tasks and setting tables for guests.

EDUCATION:

Jackson State University, Jackson, MS 08/14-12/2017

Bachelor of Business Administration,

Major: Business Management, GPA: 3.33

University of Southern Mississippi, Hattiesburg, MS 2013-2014

Bachelor of Business Administration

Major: Business Administration, GPA: 3.4

HONORS & ACTIVITES:

Who’s Who Among Colleges and Universities

Beta Gama Sigma

Volunteering - Habitat for Humanity and St. Dominic Hospital

SKILLS:

Microsoft Word Excel PowerPoint CPR Certification Team Building Leadership Time Management Attention to Detail Conflict Resolution Interpersonal Skills Problem Solving

REFERENCES: AVAILABLE UPON PERMISSION

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