Customer Service Sales

PING YUAN

*** ***** ****** *******, ** B*H *C* ****.****@***.** 902-***-****

PROFESSIONAL SUMMARY

A self-motivated graduate student with strong communication and retail experience. Proven strong work ethic and team work in the undergraduate study and sales experience. I am also a fast learner during the work and study. Building good connection with different students in the team projects. Flexible schedule to work.

EDUCATION AND ADDITIONAL TRAINING

Bachelor of Commerce Major: Finance Saint Mary’s University 2017 Income Tax Course H&R Block Jan 2016

WORK EXPERIENCE

Saint Mary’s University – Halifax, NS Sep 2017 – Dec 2017 Tutor of Statistics

• Explained complex concepts using easy-to-understand terms

• Developed action plans based on students’ and educators’ academic goals

• Worked closely with students and increase midterm grades on average above 15% New Century Clothing Store – Halifax, NS Dec 2014 – June 2015 Sales Representative

• Demonstrated efficient customer service by using strong multi-tasking ability when serving more than 8 customers at once in a friendly manner ensuring a positive customer experience

• Greeted customers with a smile, friendly conversation to realize customer needs, and offered assistance to enhance customer experience and buying opportunities

• Presented flattering items and cleaned floor to provide positive environment to customers

• Established good connection with customers through sending email of new products and sales information

• Helped the owner to calculate the balance and check the inventory every month CAMPUS ENGAGEMENT

Welcome Week, Saint Mary’s University - Halifax, NS Sep 2014 & 2015 Orientation Assistant

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• Developed strong communication and interpersonal skills while guiding new students on a campus tour, describing facilities and buildings to assistant them in assimilating to the university

• Proven organizational skills and ability to work in a team when assisting with registration of new students, and guiding students to welcome parties and Peggy’s Cove tour making them feel welcome and comfortable while answering questions about the university and Halifax

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