Customer Service Manager

DAVID C. BUNYARD

**** ****** **** ***** (Cell) 678-***-****

Gainesville, GA 30506 ************@*****.***

Executive Profile

IT professional with management, project and training experience to deliver excellent customer service, minimum downtime and efficiencies to the business. Working hands-on in a variety of industries, I have been involved in network operations, desktops, servers, migrations, LAN, WAN, phone systems, administration, security and vendor management.

Experience and Achievements

Primary Capital Mortgage, Atlanta GA 6/2016-Present

Senior Network Administrator

Reported to AVP of IT Operations

Built HyperV server and Migrated several servers to 2012R2

Managed 50+ Servers in a private cloud VMWare 5.5 environment using Cisco UCS Servers and NetApp Appliance

Rebuilt and Implemented Trend Worry Free Antivirus

Implemented IBM BigFix (Tivoli)– for patching and software rollouts

Replaced TrippLite UPS Systems in server room

Managed external DNS through godaddy and several IIS Servers

Implemented Microsoft Intune through Office 365 for secure mobile email

Managed VMWare DaaS for 100 workstations- Desktop as a Service

Managed Solarwinds for network management.

Assisted in local and remote Desktop support

Assisted in Vendor Management

Generation Mortgage Company, Atlanta GA 9/2006-12/2015

IT Manager/Network Operations Manager

Built the IT department from the ground up when the company started and reported to the CIO. Managed helpdesk personnel.

Implemented Windows Servers 2003-2012 R2, and desktops Windows XP, 7

The LAN eventually spanned 3 floors. Worked with Metro Ethernet, VPN, SIP, T1, POTS lines. Implemented Toshiba and Fonality Phone Systems.

Whats Up Gold was used for network management

Backups were done using Symantec Exec Backup & Dell Appassure Backup

Scriptlogic was used for managing login scripts

Rightfax / Hosted Fax / Hosted Exchange (USA.NET / Silversky)

Involved with Disaster Recovery and Vendor Management

Built a Hyper V farm for Development and management servers

Assisted in VMWare 5.5 Physical to Virtual Migrations of servers from server room to a VMWare farm at a Co-Location at QTS

Financial Freedom/Indymac Bank, Atlanta GA 4/2002 – 9/2006

Senior LAN/WAN Administrator/IT Supervisor

Handled everything from desktop support to Server/LAN/WAN Administration for multiple locations in this nationwide company. Using terminal services or VNC, gave remote support via our Frame Relay network with site to site VPN for smaller offices. Desktops were upgraded from Windows 2000 to XP, Office was upgraded from Office 2000 to Office XP. Servers varied from Windows NT to Windows Server 2003.

Performed Administration on Watchguard VPN, Exchange 5.5, Packeteer traffic shaping, Citrix Metaframe XP, Mailmarshall Mail filter, Avaya telephone switch, Microsoft patches via Shavlik, Virus updates, Spyware cleanups and optimization. Computer build ups, ghosting machines, hardware diagnosis, cabling troubleshooting, Server upgrades. Travelled to multiple locations across the US and supervised 5 other technicians at various locations across the US.

Additional experience

Novell / Windows Server / Desktop Administration for Mobil Oil and their Joint Ventures in Jeddah, Saudi Arabia from 11/1996 to 4/2001

BellSouth Corporate Headquarters, Atlanta GA from 8/1995 - 5/1996

Novell LAN Administrator

Education and Professional Development

SCCM Administration 2013

VMWare Setup and Administration 2013

Sharepoint Administration 2012

Windows NT Administration 2003

Master Certified Novell Engineer 1995-2000

Certified Novell Instructor (CNI) 1996

A Plus Certified Technician 1995

Bachelor of Science-Computer Science-NC State University 1995

Contact this candidate