Customer Service Human Resources Bookkeeping Human Resources
Resume:
Dina Saccone
Westland, MI *****
**********@*****.***
Objective: An outside-of-the-box thinker who specializes in Human Resources and Financial processes. Seeking a place to grow professionally.
Skills:
Extensive Customer Service experience (Phone, Email, In-Person)
Proficient in Microsoft Office Applications (Word, Excel, Outlook)
Experience working with diverse database systems (Paychex, Kronos, ADP, Great Plains, Taleo)
Vast financial process experience (Journal Entries, Reconciling, Distributions, Month-end/Q-end)
Human Resources experience: hiring, records and benefits
Articulate, educated, and works well with a team
Experience:
Plum Market August 2015 – December 2017 Ann Arbor, MI
Store Bookkeeper
ACCOUNTING
Verify bank deposit daily and distribute total sales among departments
Distribute invoices to each department for approval
Respond to vendors via phone and email re: payment status
Enter all invoices from vendors, in-store transfers, out of store transfers, and spoilage, which are all done via Journal Entry
Send weekly accounting reports with purchase totals, spoilage totals, etc.
Assist with month-end closes and quarter-end closes, inventory, and margins
HUMAN RESOURCES
Administer new-hire paperwork with anyone who gets hired
Add new-hires to Kronos for timekeeping and Paychex for Payroll
Maintain all employee files for everyone employed in this store (approx. 150)
Benefits maintenance
PAYROLL
Enter and correct all missed time clock punches in Kronos
Enter hours for each employee, including vacation, overtime, and any deductions, bi-weekly in Paychex
Maintain raises and/or demotions and enter in Paychex
Run Payroll reports with labor totals and send to supervisors on payroll days
SPECIAL PROJECTS
Maintain liability certificates of vendors
Maintain employee lists such as training, uniform inventory, phone lists, employee rewards lists
Prepare all performance reviews yearly
Order all office supplies and other supplies for the store; maintain receipts for the store credit card
Purchase gift cards for guests to be donated or for customer service purposes
Attend meetings and conference calls with other bookkeepers, CFO, controller, etc.
Jack Doheny Companies May 2014 – August 2015 Northville, MI
Accounts Receivable Specialist
Monitor customer accounts, credit, as well as past due balances
Contact customers via phone or email regarding past due invoices and credit hold status
Create credit memos for invoices related to customer leases
Prepare bank deposits; apply payments to customer accounts
Properly apply all wire transfers and ACH payments to customer accounts
Execute quality customer service skills in person, via phone or email
Diversified Computer Supplies February 2013 – May 2014 Ann Arbor, MI
Accounting Associate
Prepare bank deposits and apply payments to customer accounts
Apply wire transfers and ACH payments to customer accounts
Contact customers regarding past due invoices and credit hold statuses
Adjust inventory received and prepare payments to vendors
Enter return requests and provide customers with RA# and shipping label
Communicate with customers via phone, email, and in person
Zingerman’s Mail Order October 2012 – December 2012 Ann Arbor, MI
Service Specialist (Seasonal)
Enter and submit phone and mail-in orders
Performed “Code Reds”, followed up with customers when errors occurred and
Assisted customers with detailed information about products
Tracked orders in database, tracked packages with UPS
Southgate Anderson High School August 2009 - November 2012 Southgate, MI
Assistant Band Teacher
Prepared lessons for and led rehearsals with entire woodwind section (clarinets, flutes, saxophones)
Monitored full group practices on the field; musicianship, marching technique
Worked with co-teachers on ideas for shows, props, drill, etc.
Van Buren Public Schools January 2010 – June 2012 Belleville, MI
Assistant Band Teacher
Co-taught grade five beginning band classes in the district; assigned instruments, assisted with instrument rentals/purchases, and lesson plans for classes
Provide private lessons and direct seasonal within different middle school grade level classes
Education:
2007 – 2010 Eastern Michigan University Ypsilanti, MI
Post-Baccalaureate Teacher Certification
1998 – 2003 James Madison University Harrisonburg, VA
Bachelor’s Degree, Music
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