Customer Service Representative

Mitzie Ann Wilkerson

**** ***** **** **., *******, NC 28613 828-***-**** *******@*****.***

Objective To obtain a position that will enable me to use my customer service skills and my

ability to work at an accurate fast pace both independently and as a group.

Experience Child Nutrition/Bus Driver

03/2011-02/2016 Catawba County Schools Newton, NC

Prepare and serve foods per state and federal guidelines

Transport students to and from school per state and federal safety guidelines

OTR Driver

11/24/2009-11/04/2010 WLA Inc. Mt. Airy, NC

Operate a tractor trailer in a safe manner and per DOT standards

Maintain accurate paperwork per DOT standards

Perform vehicle inspections per DOT standards

Customer Service Representative

12/2006-11/4/2015 West Corp Omaha, NE

Receive and process calls from clients, verifying customer information, answer questions and resolve issues, adhere to scripting, attempting upsells, navigate between applications and internet sites. Handle every call according to policies, procedures, quality standards and federal law and regulations. Accurately process orders and process payments

Secretary

02/2000-04/2004 Midway Service Center Newton, NC

Schedule Appointments, follow up phone calls to customers

Process Payments

Notarize vehicle titles

Utility Installer

05-1997-01/2000 S & H Trenching Vale, NC

Schedule Appointments

Follow up phone calls

Maintain accurate paperwork

Education St Stephens High School Hickory, NC

1988

HS Diploma

CVCC Hickory, NC

2004

Notary Public Certification

CCC&TI Hudson, NC

8/2009-10/2009

Truck driving training and certificate

References Tammie Hatchell, 828-***-****, Supervisor

Carol Causby, 828-***-****, Supervisor

Lori Setzer, 808-***-****, Mentor

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