Data Entry and Writing

Mona Abd El-Latif Ali Ismail

El Talbia - Al Haram - Giza - Egypt

Mobile: 011********

E-Mail: ****.**********.***.**@*****.***

Speakrays International Telecommunication "Network Operation Center (NOC)"Remotely from home

(Jan2016 – Aug 2017)

Monitoring server and voip Soft Switch.

Dealing with the voip soft switch and SIP errors and solved it with the suppliers

Monitoring ACD & ASR on the Soft Switch to know the route quality.

Configure the wholesale client and Gateway bilateral on the soft switch.

Sending Trouble Ticket email to the suppliers if there are any problems on their route.

Making the routing for the suppliers and keep monitoring the quality of the route.

Made testing on the route before put the client on the route.

Making the invoices of the customers and sending it to them.

For one month I worked as An Account Manager in the company

Sending the prices and offers to the suppliers and customers.

Selling and buying routes from our customers and suppliers.

Every day send report to the Manager about the quality, profit and ACD for the last day.

Royal Insurance Company “Database Administrator and Support” (Nov 2013 – Feb 2014)

Responsible for the technical and administration aspects of the Oracle SQL Database.

Installing and maintaining databases on users PCs.

Solving errors of the oracle database application of the users.

Fix problems and support employees technically and functionally.

Deal with Database on toad tool.

Voluntary and Social Activities:

Volunteer at Anwar Resala El Mohandseen: Responsible for online committee. (Sep2015 - Present)

Volunteer at Alwan We Awtar NGO (May 2014 – Aug 2014)

Attending Knowing Participation Event “The History of Education in Egypt”. (28th May 2014) Scholarships:

Delegate at Maaan Foundation “Preparing Youth for Labor Market”. (Apr 2014 – May 2014) o English (Intermediate Level).

o Soft Skills, IQ, GMAT and PST.

o Computer Skills (Microsoft Office 2010: Word, excel, Power point and Outlook). Courses and Trainings:

Course CCNA (Cisco Certified Network Associate) (Jan 2017 - Apr 2017)

Course Oracle 10g Developer at Cairo University. (Mar 2013- Jun 2013) Education:

Graduate Cairo University Faculty of Computers and Information Information Systems Department 2013

Grade: Good. GPA: 2.44.

Graduation Project: Website for Online Library Systems. Grade: Very Good. Skills:

Computer :

o Beginner in VoIP and wholesale Interconnection non cli. o Deal with tool WireShark to analysis the traffic on the route and fix the problems. o Good Knowledge of routing on voip switch wholesale traffic non cli. o Knowledge of using Soft Switch, Radmin and Team viewer. o Knowledge of Microsoft Office 2003, 2007 Word, Excel, Outlook and advanced. o Excellent knowledge of using Internet and Advanced Search Programs. o Knowledge of SQL.

o Low experience with Windows Server 2003, 2008.

o Beginner in Database Administrator and Toad tool.

Language:

o Arabic: Native.

o English: Very Good Reading, Very Good Writing, Good Listening and Speaking.

Personal:

o Good working in team.

o Hard working.

o Ability to learn.

o Self-motivation.

o Good Communication Skills.

o Well organized.

o Responsible

o Flexible.

Interests:

Reading.

Watching T.V.

Participate in activities.

Drawing.

Playing games.

Personal Information:

Date of birth: 10 01 1991.

Marital Status: Single.

Nationality: Egyptian.

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